NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.33

4.3 Rating 21,337 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 20th October 2025

471

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received a wrong order.”

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Posted 1 year ago

“I wouldn’t even rate this , I PAID EXTRA FOR THE UPS next day air shipping on the 7th and today is the 13th. Neverrr received the package and now the package has been cancelled and i was never able to get in touch with anybody from customer services !!!!”

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Posted 1 year ago

We are so sorry for the inconvenience. It looks like you spoke to our customer service department regarding this matter. If you need any further assistance please reach us without hesitation.

Posted 1 year ago

“When are you delivering my order”

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Posted 1 year ago

“Bad”

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Posted 1 year ago

“?”

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Posted 1 year ago

“Tyt”

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Posted 1 year ago

“What a nightmare! Despite living in Canada, I ordered a dress for my daughter's prom from New York Dress. Initially, the color didn't match the picture, so I requested a return, which was handled promptly, resulting in a store credit. However, when we tried to use the credit for another dress, the desired size and color were out of stock. After receiving a notification that the dress was available again, I promptly placed an order, only to be informed days later that it was unavailable, resulting in another store credit. I requested a refund my intention being to buy it on another website.The customer service representative I spoke with was unpleasant and unprofessional, insisting it was store policy. Despite my insistence that their confirmation email implied availability, it took multiple calls and exchanges for them to agree to escalate the issue to a manager. Meanwhile, the dress became available again on their website , so I ordered it once more. To my dismay, it arrived stained and wrinkled, far from brand new. Despite sending pictures as requested, there was no follow-up until I called again. The representative offered a refund or the option to repurchase the dress, but there were no apologies or attempts to compensate for the inconvenience, including the extra shipping and customs costs incurred due to their mistakes. It's not just about the additional expenses; it's about losing trust in New York Dress to provide the perfect dress for my daughter, who has worked hard as an excellent student. Now, I have to disappoint her by telling her she won't have the dress she envisioned. And I get to enccured all the extra cost of shipping and customs for nothing. So frustrated”

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Posted 1 year ago

We are so sorry to hear you did not have a good experience with us. Customer service is our top priority and we strive to make sure each and every customer is valued and enjoys their shopping experience with us. Upon looking at the history of your order it looks like you exchanged your order and unfortunately the new dress you chose was sold out. We are working diligently to update our website to the designer's current stock. However, stock is subject to change especially if a style is very popular. It looks like our customer service department provided a full refund on your last order. We are so sorry for the inconvenience this has caused you and we have every intention of making it right. We hope the full refund for the dress helps.

Posted 1 year ago

“made me write a review”

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Posted 1 year ago

“K”

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Posted 1 year ago

“O”

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Posted 1 year ago

“callate”

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Posted 1 year ago

“M”

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Posted 1 year ago

“O”

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Posted 1 year ago

“Package has not received”

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Posted 1 year ago

“good”

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Posted 1 year ago

“Dress doesn’t fit and way too heavy”

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Posted 1 year ago

We're sorry to hear your order did not fit as expected. We're glad to see you were able to speak to our customer service team and they were able to provide you with a solution! Feel free to contact us for any further assitance.

Posted 1 year ago

“Colis arrivé chez vous et pas chez nous. C’est n’importe quoi.”

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Posted 1 year ago

“T”

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Posted 1 year ago

“You are a mail order business and you don’t allow for refunds or exchanges when the dress doesn’t fit? You might think your sale is a reason, but did you ever consider that there are people who still have a hard time with paying even a sale price? I’m dealing with cancer for the 3rd time and running from store to store is impossible. I hoped the dress would fit but it didn’t. I’m hoping to be alive for my daughter’s wedding and you could have made it easy and refunded me or at the least allowed me to return the dress for a credit. But you were cut and dried. No return allowed. Shame on you!”

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Posted 1 year ago

We're so sorry to hear you are not satisfied with your order. We are also so sorry to hear the hardship you are going through with your health and we hope to help you out. I see that you spoke to our team and we made an exception to take back your dress as it was final sale because it was on clearance. If you need any further assistance feel free to reach us.

Posted 1 year ago

“No”

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Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,337 reviews