NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,239 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,239 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Colis arrivé chez vous et pas chez nous. C’est n’importe quoi.”

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Posted 1 year ago

“T”

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Posted 1 year ago

“You are a mail order business and you don’t allow for refunds or exchanges when the dress doesn’t fit? You might think your sale is a reason, but did you ever consider that there are people who still have a hard time with paying even a sale price? I’m dealing with cancer for the 3rd time and running from store to store is impossible. I hoped the dress would fit but it didn’t. I’m hoping to be alive for my daughter’s wedding and you could have made it easy and refunded me or at the least allowed me to return the dress for a credit. But you were cut and dried. No return allowed. Shame on you!”

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Posted 1 year ago

We're so sorry to hear you are not satisfied with your order. We are also so sorry to hear the hardship you are going through with your health and we hope to help you out. I see that you spoke to our team and we made an exception to take back your dress as it was final sale because it was on clearance. If you need any further assistance feel free to reach us.

Posted 1 year ago

“No”

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Posted 1 year ago

“Thanks”

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Posted 1 year ago

“Wrong dress delivered !!!”

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Posted 1 year ago

We are so sorry about this error. It looks like you spoke to our customer service team and they were able to rectify this. If you need any further assistance please do not hesitate to reach us! Once again, we are so sorry about the inconvenience we have caused you.

Posted 1 year ago

“Didn't receive anything”

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Posted 1 year ago

“The dress I purchased for $550 arrived crushed, so I'll need to take it to the cleaners to have it pressed.”

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Posted 1 year ago

We are so sorry to hear the dress arrived crushed. It looks like you spoke to our customer service team and they were able to provide you with a solution.

Posted 1 year ago

“Hebevahsh”

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Posted 1 year ago

“i want it to be exact”

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Posted 1 year ago

“Have not received my dress although I paid extra for 2 day delivery. It has been 2 days and the dress hasn’t left tve store yet”

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Posted 1 year ago

We are so sorry to hear about this! We do see that you spoked to our customer service department regarding this matter. We apologize for the inconvenience this has caused you.

Posted 1 year ago

“None”

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Posted 1 year ago

“Review about what? I haven’t received my package”

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Posted 1 year ago

“Order late”

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Posted 1 year ago

“I stayed home all day to receive this package. I get a text message at 7.15pm to say we tried to deliver but you were not home. For a big company (FedEx) to lie like that is ridiculous. I have cameras around the house and I have a door bell. Unless I'm deaf or blind I don't think they ever showed up. The complaint line doesn't work, I need a picture of 'where the we missed you' card was placed. As nothing was placed near my door or postbox. My delivery instructions also say no signature required so I find it unbelievable to pay so much money to unreliable delivery companies that new York dresses works with.”

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Posted 1 year ago

We are so sorry to hear about this. It looks like a re-attempt at delivery was made and you have received your package.

Posted 1 year ago

“nbb”

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Posted 1 year ago

“The last time I checked, I was supposed to receive all three dresses on the 26th. Now it’s telling me two of the dresses will arrive on the 29th and the 3rd one hasn’t even been shipped out. This is so wrong.”

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Posted 1 year ago

We are so sorry to hear about this. It looks like we sent you an email on April 23rd about one of your dresses. Please contact our customer service department so that we can further assist you.

Posted 1 year ago

“Am sending back the dress you se t .e that was not the dress I order. Look at the dress and tell me if that's the Same. Am so disappointed with NEW DRESS and this is not the first time . May be I should stop buy dress from you.”

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Posted 1 year ago

We are truly sorry to hear about this. It looks like you spoke to our customer service team and they were able to assist you with a solution. If you need any further assistance please contact us.

Posted 1 year ago

“I added the coupon code # VALUEDCUSTOMER and it didn’t take it. I don’t understand why this is happening.”

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Posted 1 year ago

This coupon was a one time use coupon that has expired. Please sign up to our newsletter on our website to receive the latest deals!

Posted 1 year ago

“hola”

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Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,239 reviews