NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.33

4.3 Rating 21,337 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 20th October 2025

471

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great”

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Posted 1 year ago

“I receive the wrong dress . I order Jovani 36874 size 10 but receive Marsoni mv1264 champagne size 12, a dress I did not order”

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Posted 1 year ago

We're so sorry for the inconvenience this has caused. We do see you were able to get in touch with our customer service team and they have resolved the issue. Once again we are so sorry about this.

Posted 1 year ago

“omg how do i get off this”

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Posted 1 year ago

“You You are supposed to offer free shipping”

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Posted 1 year ago

All international orders qualify for free shipping if over $400. Unfortunately, your order was under $400.

Posted 1 year ago

“no tracking show, it has been so long since I order. still not arrive nothing heard. BAd”

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Posted 1 year ago

All orders do ship within 5-7 business days. Your order was shipped on the 7th business day and has since been delivered. Please note all orders need 1 business day to process with the designer.

Posted 1 year ago

“Received in the most smallest bag, all crumpled up. Quality is very poor. Do not waste your money. Wouldn't wear it if it was given to me for free. So upset I paid for this dress.”

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Posted 1 year ago

We're so sorry to hear about this. Customer satisfaction is our top priority. If your are unsatisfied with your purchase we do take full priced items back for an exchange or store credit.

Posted 1 year ago

“I’m so upset the delivery is going to arrive after the wedding Which I spoke to couple of assistants on wats ap and I told that I’m in rush and I paid for the fastest delivery and my items just shipped today”

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Posted 1 year ago

We're so sorry for any confusion on our end, however your order was delivered in time before the wedding! We hope you enjoy the dresses.

Posted 1 year ago

“Bad price compared to another we site”

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Posted 1 year ago

“Bridesmaid dress was delivered in a small bag. Quality is garbage. Color is not as pictured.”

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Posted 1 year ago

“Sold mw the dress but later emailed that its not in stock???”

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Posted 1 year ago

We do apologize, sometimes dresses do get sold out very quickly as stock is subject to change.

Posted 1 year ago

“Good”

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Posted 1 year ago

“Bad quality lame customer service”

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Posted 1 year ago

We're so sorry to hear you did not have a good experience with us. It looks like you requested to return your dress outside of the return window. Unfortunately, we are unable to take items back after 7 days of delivery as stated in our policies.

Posted 1 year ago

“No discount codes”

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Posted 1 year ago

“Hbb”

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Posted 1 year ago

“I am very disappointed ? of the quality of the dress. It’s very plasticky, and the sequins are flying EVERYWHERE!!!”

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Posted 1 year ago

We're so sorry to hear you were not satisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return.

Posted 1 year ago

“None”

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Posted 1 year ago

“Q”

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Posted 1 year ago

“Didn’t get delivered”

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Posted 1 year ago

“Sold me a dress that wasn’t available.”

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Posted 1 year ago

We are so sorry that we were unable to provide the dress you chose. Unfortunately, stock is subject to change as the dress you chose is very popular an it was a last piece.

Posted 1 year ago

“Order never sent”

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Posted 1 year ago

All orders ship within 5-7 business days, your order was placed on March 29th at the end of the business day and you requested to cancel on April 5th. Please note we need 5-7 business days to ship orders as stated on our website.

Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,337 reviews