NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,239 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,239 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Q”

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Posted 1 year ago

“Didn’t get delivered”

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Posted 1 year ago

“Sold me a dress that wasn’t available.”

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Posted 1 year ago

We are so sorry that we were unable to provide the dress you chose. Unfortunately, stock is subject to change as the dress you chose is very popular an it was a last piece.

Posted 1 year ago

“Order never sent”

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Posted 1 year ago

All orders ship within 5-7 business days, your order was placed on March 29th at the end of the business day and you requested to cancel on April 5th. Please note we need 5-7 business days to ship orders as stated on our website.

Posted 1 year ago

“I never placed this order.”

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Posted 1 year ago

“They sent me the wrong dress!!! However beautiful the dresses are not true to size. I weigh 115 and normally wear size 2 to 4. I ordered a 4 and couldn't zip it up. So called to be sure if I returned it I would get a replacement fast. It took longer to get the replacement dress then the original dress. The size 6 fits but it's not the dress I originally bought. My event is in 3 days now! I'm very upset!”

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Posted 1 year ago

We apologize for any confusion during your exchange process. We do not have a record you receiving the wrong dress. Per the information on your order you wanted to exchange because of sizing. Please note that you have to use our size chart in order to determine the correct size based on bust, waist and hips measurements. Each designer has a different size chart located on the dress page. We also requested return tracking so that we can ship your new order but you advised us you didn't have the tracking yet.

Posted 1 year ago

“TERRIBLE CUSTOMER SESRVICE”

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Posted 1 year ago

We're so sorry to hear you are unsatisfied with our service. We do see you requested to return clearance items that are final sale. Unfortunately, we are unable to accept a return on these items as they were on sale. This information is listed in our policies and upon checkout.

Posted 1 year ago

“Runs small”

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Posted 1 year ago

“The dress run too small and spread the glittering in my house every way. I was disappointed that we can't return the dress and get our money back,”

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Posted 1 year ago

We're so sorry to hear you were unsatisfied with your purchase. In order to help our customers choose to order with us we list our return policy on our website and during the checkout process. We also offer exchanges or store credit that never expires.

Posted 1 year ago

“Stop”

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Posted 1 year ago

“not here on time”

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Posted 1 year ago

“Received a blue dress instead of pink for my party. I need to returnt as soon as possible. Kindly send return label.”

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Posted 1 year ago

Based upon your order information you ordered a Navy colored dress and received the correct color. I do see here you spoke to our customer service team and they were able to assist you with returning. Please contact us for any further assistance.

Posted 1 year ago

“No”

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Posted 1 year ago

“Get off my phone”

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Posted 1 year ago

“The ratings should come after you utilize the service not before so the pop up that’s forcing me to give a rating before I utilize the service is why I’m rating this one start I would give 0 if I could”

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Posted 1 year ago

“I need to know if the dress is in stock to ship”

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Posted 1 year ago

“Looks very bad”

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Posted 1 year ago

“I need to return back could you send me rretun loy”

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Posted 1 year ago

“Stylist did a horrible job with advising”

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Posted 1 year ago

We're so sorry to hear your experience was not as expected. If you would like to provide any further feedback please contact our customer service line to 212-594-3600.

Posted 1 year ago

“?”

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Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,239 reviews