NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,241 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“He”

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Posted 1 year ago

“Did not ship in time”

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Posted 1 year ago

Upon checking your order, we do see that you placed your order Saturday afternoon. All orders are processed during business hours and need one business day for processing. Your order was delivered in the time frame we promise online with next day air service.

Posted 1 year ago

“No comment”

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Posted 1 year ago

“K”

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Posted 1 year ago

“Na”

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Posted 1 year ago

“you need to be able to try on items and return them if they do not fit”

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Posted 1 year ago

All of our full priced items are returnable for store credit or exchange within 7 days of receiving your order.

Posted 1 year ago

“Product doesn’t work”

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Posted 1 year ago

Hi Jennifer, It looks like you spoke to one of our customer service agents and they were able to assist you. Please reach out if you need any further assistance.

Posted 1 year ago

“Gi”

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Posted 1 year ago

“X”

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Posted 1 year ago

“Hi”

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Posted 1 year ago

“N/a”

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Posted 1 year ago

“The dress does not fit. It is small”

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Posted 1 year ago

We are so sorry to hear that your unsatisfied with your purchase! It looks like you were able to get in touch with our customer service team and they provided you with a solution. Please contact us if you need any further assistance as we are standing by to assist you!

Posted 1 year ago

“Way way off sized”

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Posted 1 year ago

We're sorry to hear you order was not as expected. All of our sizing is based upon measurements of your bust, waist and hips. If your unsatisfied at all, please contact our customer service team and we would be happy to help.

Posted 1 year ago

“Cheap quality for the price. The sequins are falling off as soon as I put on the dress and it’s wayyyy too long. The fact that I can’t return or exchange this is highway robbery.”

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Posted 1 year ago

We're so sorry to hear your order was not as expected. We do see you were able to reach our customer service team and they were able to provide you with a solution. Please contact us for any further assistance.

Posted 1 year ago

“Order shipped late”

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Posted 1 year ago

All of our orders are shipped within 5-7 business days from the day you place your order. Your tracking is showing your order was shipped February 20th, two days after you placed your order and it was delivered February 27th. Although your order was delivered on time, there was a delay within UPS in transit showing; A railroad mechanical failure has delayed delivery. We're working to deliver your package as soon as possible.

Posted 1 year ago

“Please don’t order anything from this website! You will receive the wrong order ?”

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Posted 1 year ago

We're so sorry to hear you did not receive the correct order. We do see that you were able to connect with our customer service team and they rectified the order. Customer service is our top priority and we are so sorry about this and are looking to make sure this doesn't happen again in the future.

Posted 1 year ago

“No return policy is unacceptable”

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Posted 1 year ago

Thank you for your feedback. We will be forwarding this to upper management for review! In the mean time, if your unssatisfied with your purchase, please contact our customer service department.

Posted 1 year ago

“Received the wrong item.”

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Posted 1 year ago

We're so sorry to hear you received the wrong item. We can assure you we are taking the necessary steps to avoid this happening in the future. In the mean time, we are glad to see our customer care team was able to rectify the situation. Should you give us another chance, we would not dissapoint!

Posted 1 year ago

“You sent me the wrong dress and returns should be done with a few clicks online, but it is not.”

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Posted 1 year ago

We are so sorry you received the wrong dress. It looks like our customer service department was able to assist you and provide you with a full refund. We will work harder towards making sure this does not happen again in the future.

Posted 1 year ago

“Very poor”

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Posted 1 year ago

We are so sorry to hear you did not have a good experience. It looks like our customer service team was able to provide you with a solution. Once again, we are sorry for the inconvenience this has cause and if you need any further assistance please contact us to 212-594-3600.

Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,241 reviews