NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,250 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received my dress yet”

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Posted 1 year ago

“N”

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Posted 1 year ago

“Never will purchase again from this company. Dress is made poorly and your store policy are ridiculous!!”

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Posted 1 year ago

Hi Sherry, We are so sorry to hear you were unsatisfied with your purchase. Although, all purchases are final sale we do see our customer service team was able to provide you with a solution. If you need any further assistance please feel free to contact us.

Posted 1 year ago

“Terrible. The dress came, missing straps and had a missing clasp. I think it was used, this is so disappointing”

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Posted 1 year ago

We are so sorry the dress was delivered in this condition. It looks like our customer service service department was able to assist you in providing a solution.

Posted 1 year ago

“Tbc”

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Posted 1 year ago

“The company sent me a dress two sizes too big making me unable to wear the dress. When I asked for a refund or another dress, meaning the proper size that I paid for, they said they have to check if it’s available. It’s sold out on the website so I’m guessing they’re not going to send it. Maybe next time don’t sell a dress if it’s not in stock. What a waste of $500.”

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Posted 1 year ago

Hi Cara, We are so sorry to hear you are not satisfied with your experience with us. Unfortunately, stock is subject to change. However, I do see that we were able to get you the size you requested for the new order. If you need any further assistance, please reach us to 212-594-3600.

Posted 1 year ago

“Contacted to enquire on stock position on a particular dress, was informed the item was in stock, placed an immediate order (within minutes), only to receive an email 24hrs later advising dress would not be available for 5 months and did I want to wait. Disappointing”

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Posted 1 year ago

We are so sorry to hear about this. Unfortunately, dresses sometimes go out of stock instantly. We strive to place orders as soon as possible.

Posted 1 year ago

“It pass more than 7 busisness day, and I dont have my dress.. I need it,”

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Posted 1 year ago

Hello, Your order was placed on October 3rd and was delivered October 10th. All order ship within 5-7 business days (not counting weekends. However your order was received before this, please contact us for any questions or concerns.

Posted 1 year ago

“Nothing”

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Posted 1 year ago

“…………..”

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Posted 1 year ago

“I pay for the Fast shipping. And it is too late!!! My shipment Number: 784506045731”

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Posted 1 year ago

Hi Rawan, Unfortunately, international shipping can not provide a specific delivery date as customs are usually involved. We do see that you received your order and our customer service rep was able to provide you a solution. Please contact us for any further assistance. Thank you for shopping with NYD!

Posted 1 year ago

“Not my size … I need to return itv”

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Posted 1 year ago

“Request review before receiving product. Second paid for expedited shipping and no update on order.”

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Posted 1 year ago

“No”

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Posted 1 year ago

“Badddd”

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Posted 1 year ago

“Very bad”

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Posted 1 year ago

“Very bad”

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Posted 1 year ago

Hi Reenad, We are so sorry to hear you were not satisfied with your purchase. It looks like customer service was able to provide you a solution. Feel free to contact us anytime for further assistance!

Posted 1 year ago

“Very bad”

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Posted 1 year ago

“Very bad I want to return it”

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Posted 1 year ago

“As soon as I opened the box, the glittering stuff started shrewding everywhere. Can't wear it! Sending it back”

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Posted 1 year ago

Hi Doris, We are so sorry to hear that you were not satisfied with your purchase. It looks like our customer service department has offered you a solution. If you need any further assistance please feel free to reach us.!

Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,250 reviews