NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.33

4.3 Rating 21,338 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 21st October 2025

471

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ccc”

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Posted 1 year ago

“Cccc”

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Posted 1 year ago

“I have now received a dress in a color i did not order... I need to exchange this!!!”

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Posted 1 year ago

We are so sorry to hear about this! We see our customer service team was able to assist you with rectifying this, please contact us for any further assitance.

Posted 1 year ago

“Never received my package.”

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Posted 1 year ago

“No”

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Posted 1 year ago

“Very poor”

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Posted 1 year ago

We are so sorry to hear you did not have a good experience. Please contact our customer service department so that we can better assist you.

Posted 1 year ago

“I'm not too fond of companies that take your money for items that do not fit and you cannot return them. When shopping online you never know if a dress will fit. I will never order from New York Dress again, after paying $200 plus dollars for a dress I can not use. I will be posting on social media I would not recommend buying from New York Dress Co.”

Helpful Report

Posted 1 year ago

We are so sorry to hear you did not have a good experience with us. Our return policy is listed in multiple places on our website before checking so that you can decide if you would like to order with us. However, it looks like our customer service team was able to provide you a solution. If you need any further assistance please feel free to contact us.

Posted 1 year ago

“No”

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Posted 1 year ago

“I ordered. It shows as delivered and i recived nothing?”

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Posted 1 year ago

We are so sorry to hear that! Please contact our customer service department to 212-594-3600 or by email info@newyorkdress.com or sign on to live chat and we would be happy to assist you!

Posted 1 year ago

“Too long”

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Posted 1 year ago

“Why you don’t have return and exchange for the sale items”

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Posted 1 year ago

“Dress was too big”

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Posted 1 year ago

“U”

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Posted 1 year ago

“This is my first time to order in this site that’s why my rating is low”

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Posted 1 year ago

“Mid”

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Posted 1 year ago

“I haven't received my dress yet”

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Posted 1 year ago

“N”

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Posted 1 year ago

“Never will purchase again from this company. Dress is made poorly and your store policy are ridiculous!!”

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Posted 1 year ago

Hi Sherry, We are so sorry to hear you were unsatisfied with your purchase. Although, all purchases are final sale we do see our customer service team was able to provide you with a solution. If you need any further assistance please feel free to contact us.

Posted 1 year ago

“Terrible. The dress came, missing straps and had a missing clasp. I think it was used, this is so disappointing”

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Posted 2 years ago

We are so sorry the dress was delivered in this condition. It looks like our customer service service department was able to assist you in providing a solution.

Posted 2 years ago

“Tbc”

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Posted 2 years ago

NewYorkDress is rated 4.3 based on 21,338 reviews