NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,252 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,252 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how NewYorkDress made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Team, I would like to provide feedback on my recent order, and I must express my dissatisfaction with the received product. The cut of the dress does not match what was depicted in the picture, and the dress is significantly longer than what was shown in the product image. Furthermore, I find the price-to-value ratio to be completely inadequate. I paid $200 for a dress that does not meet my expectations, and on top of that, there were shipping costs of over $50. This is unacceptable to me. I hope you take my concerns seriously and take measures to improve product quality and transparency regarding sizes and prices. Sincerely, Leonora”

Helpful Report

Posted 1 year ago

We are so very sorry to hear of your experience. It looks like on of our customer service team members are in contact with you to rectify this issue.

Posted 1 year ago

“Need to return”

Helpful Report

Posted 1 year ago

“Did not receive it yet”

Helpful Report

Posted 1 year ago

“f”

Helpful Report

Posted 1 year ago

“Very unhappy to learn that all dresses are not returnable.”

Helpful Report

Posted 1 year ago

“Restocking fee is ridiculous”

Helpful Report

Posted 1 year ago

“N”

Helpful Report

Posted 1 year ago

“I don’t want to rate anymore”

Helpful Report

Posted 1 year ago

“Not goid”

Helpful Report

Posted 1 year ago

“N/a”

Helpful Report

Posted 1 year ago

“Me enviaron el color equivocado, que decepción porque necesito mi vestido para los quince de mi hija ??negro no es opción para este evento ?”

Helpful Report

Posted 1 year ago

“Me enviaron el color incorrecto, ordene el blue gold y enviaron el black gold, por favor alguien me puede ayudar con esto?”

Helpful Report

Posted 1 year ago

“Me enviaron el color incorrecto, ordene el blue gold y enviaron el black gold, por favor alguien me puede ayudar con esto?”

Helpful Report

Posted 1 year ago

“I ordered a dress on a Sunday afternoon, paid $43 for next day shipping. It is now Tuesday, and still have not received confirmation that the dress has been shipped, nor have I even received a tracking number.”

Helpful Report

Posted 1 year ago

We are so sorry for any confusion with the shipping process. Orders are shipped during business hours Monday-Friday. If an order is placed on the weekend it is processed to be shipped out the following business day. I do see you were able to connect with our customer service team and they were able to assist you. If you need any further assistance we are standing by!

Posted 1 year ago

“Hmmm hoping for the best”

Helpful Report

Posted 1 year ago

“Pain in the butt to check out”

Helpful Report

Posted 1 year ago

We're sorry to hear that you had a hard time checking out. Can you please reach us to info@newyorkdress.com or 212-594-3600 to explain further so that we can better our services?

Posted 1 year ago

“Very poor delivery service I made my order since August I still didn’t receive my order pls help me with my order thanks”

Helpful Report

Posted 1 year ago

We are so sorry to hear you did not receive your order. It looks like you are in contact with our customer service department and they will be assisting you with a solution.

Posted 1 year ago

“no response”

Helpful Report

Posted 1 year ago

“Not good”

Helpful Report

Posted 1 year ago

“Na”

Helpful Report

Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,252 reviews