NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.33

4.3 Rating 21,338 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 21st October 2025

471

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very late”

Helpful Report

Posted 2 years ago

“I paid very high for over night shipping and I’d not gotten my dresses till now.”

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Posted 2 years ago

“Poor quality. Bought it so much money and it looks like a $10 dress.”

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Posted 2 years ago

We are so sorry to hear you were unsatisfied with your purchase. Please contact our customer service department so that we can help you with a solution.

Posted 2 years ago

“Not for me”

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Posted 2 years ago

“You think I will receive it by today in case I need to fix or do adjustments to my dress before my daughters wedding I payed for fast delivery it’s not right”

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Posted 2 years ago

Our customer service team has contacted you and we are pleased to see your order has been delivered! Please note the shipping method you selected was ground delivery.

Posted 2 years ago

“I still haven’t received my dress my package this so upsetting”

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Posted 2 years ago

“N/a”

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Posted 2 years ago

“Warning that this company does NOT take returns. My fault for not reading the small print but I never would have ordered dresses online from them. I just assumed any company selling name brand dresses would have a return policy. I don’t want anyone else to lose $1400 on dresses that don’t fit.”

Helpful Report

Posted 2 years ago

Hi Stephanie, We do have our return policy listed in multiple areas on our website. However, customer service is very important to us and we want to do all we can to make it right. Please contact our customer service department so that we can provide you a solution.

Posted 2 years ago

“Can I return?”

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Posted 2 years ago

“Sizing is a at off and no return policy which is unheard off.”

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Posted 2 years ago

“Extremely poor customer service. Refused refund when wrong dress size sent. Wanted to issue store credit and because I could not find anything suitable when wanted to argue even though I agreed to pay restocking fee. AND on top of everything the dress was/is on sale for half the price I paid for it. Would highly recommend that customers be very cautious when dealing with this company”

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Posted 2 years ago

Hi Yvonne, We're so sorry to hear you did not have a good experience with us. Upon looking at your order, you accidentally placed the order for the wrong size. The same dress is only on sale in Silver and Olive, and not deep red (the color you ordered). Although, all purchases are final sale our team was able to take the dress back for a refund which has been provided to you.

Posted 2 years ago

“Thus review delayed the order for not necessary step”

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Posted 2 years ago

“The UPS email keep saying I would receive it 2 days ago and they said today now they sent me another text message saying delayed again ?trusting issues”

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Posted 2 years ago

“I still haven’t received my package this not right I payed for fast delivery UPS”

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Posted 2 years ago

“I payed for fast delivery UPS but the package was sent to wrong address still stuck in New Jersey waiting for my dress for a wedding hope to receive it by this month thank you”

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Posted 2 years ago

We are so sorry to hear about this! One of our representatives will contact you shortly.

Posted 2 years ago

“Dear Team, I would like to provide feedback on my recent order, and I must express my dissatisfaction with the received product. The cut of the dress does not match what was depicted in the picture, and the dress is significantly longer than what was shown in the product image. Furthermore, I find the price-to-value ratio to be completely inadequate. I paid $200 for a dress that does not meet my expectations, and on top of that, there were shipping costs of over $50. This is unacceptable to me. I hope you take my concerns seriously and take measures to improve product quality and transparency regarding sizes and prices. Sincerely, Leonora”

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Posted 2 years ago

We are so very sorry to hear of your experience. It looks like on of our customer service team members are in contact with you to rectify this issue.

Posted 2 years ago

“Need to return”

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Posted 2 years ago

“Did not receive it yet”

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Posted 2 years ago

“f”

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Posted 2 years ago

“Very unhappy to learn that all dresses are not returnable.”

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Posted 2 years ago

NewYorkDress is rated 4.3 based on 21,338 reviews