NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,251 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,251 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dress was not delivered as expected or promised.”

Helpful Report

Posted 1 year ago

Dear Valued customer, We are so sorry for any confusion on the shipping with your order. Your order was placed on Saturday with 2nd day Air shipping. All orders are shipped on business days (Monday -Friday). We do need one business day for processing as well. Your order was delivered in the correct time frame as you received it within 3 business days as stated on our website. Please refer to our shipping policies here:https://www.newyorkdress.com/pages/shipping

Posted 1 year ago

“why in the world are you asking for a review before the customer even receives the item they purchased?”

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Posted 1 year ago

“Service is very poor”

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Posted 1 year ago

We are so sorry to hear you did not have a good experience with us. It looks like you spoke to our customer service department and they were able to provide you with some clarification. If you would like further assistance please do not hesitate to contact us to 212-594-3600 or sign on to live chat.

Posted 1 year ago

“Nothing”

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Posted 1 year ago

“I received different dress”

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Posted 1 year ago

We are so sorry to hear you received the wrong item. It looks like you were able to get this issue resolved with our customer service team. If you need any further assistance please feel free to reach us.

Posted 1 year ago

“Very late”

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Posted 1 year ago

“I paid very high for over night shipping and I’d not gotten my dresses till now.”

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Posted 1 year ago

“Poor quality. Bought it so much money and it looks like a $10 dress.”

Helpful Report

Posted 1 year ago

We are so sorry to hear you were unsatisfied with your purchase. Please contact our customer service department so that we can help you with a solution.

Posted 1 year ago

“Not for me”

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Posted 1 year ago

“You think I will receive it by today in case I need to fix or do adjustments to my dress before my daughters wedding I payed for fast delivery it’s not right”

Helpful Report

Posted 1 year ago

Our customer service team has contacted you and we are pleased to see your order has been delivered! Please note the shipping method you selected was ground delivery.

Posted 1 year ago

“I still haven’t received my dress my package this so upsetting”

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Posted 1 year ago

“N/a”

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Posted 1 year ago

“Warning that this company does NOT take returns. My fault for not reading the small print but I never would have ordered dresses online from them. I just assumed any company selling name brand dresses would have a return policy. I don’t want anyone else to lose $1400 on dresses that don’t fit.”

Helpful Report

Posted 1 year ago

Hi Stephanie, We do have our return policy listed in multiple areas on our website. However, customer service is very important to us and we want to do all we can to make it right. Please contact our customer service department so that we can provide you a solution.

Posted 1 year ago

“Can I return?”

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Posted 1 year ago

“Sizing is a at off and no return policy which is unheard off.”

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Posted 1 year ago

“Extremely poor customer service. Refused refund when wrong dress size sent. Wanted to issue store credit and because I could not find anything suitable when wanted to argue even though I agreed to pay restocking fee. AND on top of everything the dress was/is on sale for half the price I paid for it. Would highly recommend that customers be very cautious when dealing with this company”

Helpful Report

Posted 1 year ago

Hi Yvonne, We're so sorry to hear you did not have a good experience with us. Upon looking at your order, you accidentally placed the order for the wrong size. The same dress is only on sale in Silver and Olive, and not deep red (the color you ordered). Although, all purchases are final sale our team was able to take the dress back for a refund which has been provided to you.

Posted 1 year ago

“Thus review delayed the order for not necessary step”

Helpful Report

Posted 1 year ago

“The UPS email keep saying I would receive it 2 days ago and they said today now they sent me another text message saying delayed again ?trusting issues”

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Posted 1 year ago

“I still haven’t received my package this not right I payed for fast delivery UPS”

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Posted 1 year ago

“I payed for fast delivery UPS but the package was sent to wrong address still stuck in New Jersey waiting for my dress for a wedding hope to receive it by this month thank you”

Helpful Report

Posted 1 year ago

We are so sorry to hear about this! One of our representatives will contact you shortly.

Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,251 reviews