NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.33

4.3 Rating 21,338 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 21st October 2025

471

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company sent me a dress two sizes too big making me unable to wear the dress. When I asked for a refund or another dress, meaning the proper size that I paid for, they said they have to check if it’s available. It’s sold out on the website so I’m guessing they’re not going to send it. Maybe next time don’t sell a dress if it’s not in stock. What a waste of $500.”

Helpful Report

Posted 2 years ago

Hi Cara, We are so sorry to hear you are not satisfied with your experience with us. Unfortunately, stock is subject to change. However, I do see that we were able to get you the size you requested for the new order. If you need any further assistance, please reach us to 212-594-3600.

Posted 2 years ago

“Contacted to enquire on stock position on a particular dress, was informed the item was in stock, placed an immediate order (within minutes), only to receive an email 24hrs later advising dress would not be available for 5 months and did I want to wait. Disappointing”

Helpful Report

Posted 2 years ago

We are so sorry to hear about this. Unfortunately, dresses sometimes go out of stock instantly. We strive to place orders as soon as possible.

Posted 2 years ago

“It pass more than 7 busisness day, and I dont have my dress.. I need it,”

Helpful Report

Posted 2 years ago

Hello, Your order was placed on October 3rd and was delivered October 10th. All order ship within 5-7 business days (not counting weekends. However your order was received before this, please contact us for any questions or concerns.

Posted 2 years ago

“Nothing”

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Posted 2 years ago

“…………..”

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Posted 2 years ago

“I pay for the Fast shipping. And it is too late!!! My shipment Number: 784506045731”

Helpful Report

Posted 2 years ago

Hi Rawan, Unfortunately, international shipping can not provide a specific delivery date as customs are usually involved. We do see that you received your order and our customer service rep was able to provide you a solution. Please contact us for any further assistance. Thank you for shopping with NYD!

Posted 2 years ago

“Not my size … I need to return itv”

Helpful Report

Posted 2 years ago

“Request review before receiving product. Second paid for expedited shipping and no update on order.”

Helpful Report

Posted 2 years ago

“No”

Helpful Report

Posted 2 years ago

“Badddd”

Helpful Report

Posted 2 years ago

“Very bad”

Helpful Report

Posted 2 years ago

“Very bad”

Helpful Report

Posted 2 years ago

Hi Reenad, We are so sorry to hear you were not satisfied with your purchase. It looks like customer service was able to provide you a solution. Feel free to contact us anytime for further assistance!

Posted 2 years ago

“Very bad”

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Posted 2 years ago

“Very bad I want to return it”

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Posted 2 years ago

“As soon as I opened the box, the glittering stuff started shrewding everywhere. Can't wear it! Sending it back”

Helpful Report

Posted 2 years ago

Hi Doris, We are so sorry to hear that you were not satisfied with your purchase. It looks like our customer service department has offered you a solution. If you need any further assistance please feel free to reach us.!

Posted 2 years ago

“My dress was not delivered as expected or promised.”

Helpful Report

Posted 2 years ago

Dear Valued customer, We are so sorry for any confusion on the shipping with your order. Your order was placed on Saturday with 2nd day Air shipping. All orders are shipped on business days (Monday -Friday). We do need one business day for processing as well. Your order was delivered in the correct time frame as you received it within 3 business days as stated on our website. Please refer to our shipping policies here:https://www.newyorkdress.com/pages/shipping

Posted 2 years ago

“why in the world are you asking for a review before the customer even receives the item they purchased?”

Helpful Report

Posted 2 years ago

“Service is very poor”

Helpful Report

Posted 2 years ago

We are so sorry to hear you did not have a good experience with us. It looks like you spoke to our customer service department and they were able to provide you with some clarification. If you would like further assistance please do not hesitate to contact us to 212-594-3600 or sign on to live chat.

Posted 2 years ago

“Nothing”

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Posted 2 years ago

“I received different dress”

Helpful Report

Posted 2 years ago

We are so sorry to hear you received the wrong item. It looks like you were able to get this issue resolved with our customer service team. If you need any further assistance please feel free to reach us.

Posted 2 years ago

NewYorkDress is rated 4.3 based on 21,338 reviews