NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,252 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,252 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how NewYorkDress made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When there is a defected product the costumer service will not solve the problem neither treat you as a valuable client.”

Helpful Report

Posted 1 year ago

We are very sorry to hear you did not have a good experience with our customer service team. We are investigating this and hope to be able to provide you a solution to better your experience. We do see our team accepted a return for a refund. Please let us know if there is anything else we can do to better assist you.

Posted 1 year ago

“Small size”

Helpful Report

Posted 1 year ago

“Bad”

Helpful Report

Posted 1 year ago

We are sorry to hear your order did not meet your expectations. Customer satisfaction is very important to us and we would be happy to help find a solution. Please contact us via email info@newyorkdress.com, by phone 212-594-3600 or live chat.

Posted 1 year ago

“Yrhrh”

Helpful Report

Posted 1 year ago

“Bad service”

Helpful Report

Posted 1 year ago

We are so sorry to hear you are unsatisfied with your experience with us. If there is anything we can do to make it right please contact us to 212-594-3600.

Posted 1 year ago

“Did not fit all the sparkle are falling off the dress”

Helpful Report

Posted 1 year ago

We are so sorry to hear your order did not meet your expectations. We are glad to see you were able to reach our customer service department and they provided you with a solution. Please contact us to 212-594-3600 for any further assistance.

Posted 1 year ago

“I am very upset that the beads and crystals are not suitable for the price of the dress as it was not clear during the order”

Helpful Report

Posted 1 year ago

We are so sorry to hear your order did not meet your expectations. Please contact us to 212-594-3600 for further assistance so that we can provide you a solution.

Posted 1 year ago

“Wrony order”

Helpful Report

Posted 1 year ago

We are so sorry to hear their was a discrepency with your order. Please contact our customer service department to 212-594-3600 so that we can better assist you.

Posted 1 year ago

“I will never ever buy an item from you. The dress doesn't fit me and ALL SALES ARE FINALS so no return policy”

Helpful Report

Posted 1 year ago

We are so sorry to hear that you are not satisfied with your purchase. We are glad to see our customer service department was able to provide you with a solution. Please contact us for any further assistance to 212-594-3600.

Posted 1 year ago

“H”

Helpful Report

Posted 1 year ago

“Different color and need to return it”

Helpful Report

Posted 1 year ago

We are so sorry the dress did not meet your expectations. We are glad to see our customer service department was able to provide you a solution. Please contact us if you need any further assistance.

Posted 1 year ago

“Color does not look like the picture and the gold sequence look cheap”

Helpful Report

Posted 1 year ago

Hi, Amarilis. We are so sorry you were not happy with your purchase. Please contact us to 212-594-3600 and we would be happy to make it right!

Posted 1 year ago

“I paid extra for overnight shipping, 3 days later the dresses have not even left the shop. I am extremely disappointed.”

Helpful Report

Posted 2 years ago

We are so sorry to hear you are dissapointed. Your order was placed on Monday at night after cut off time. Your order is now out for delivery to arrive to you today. We hope this helps !

Posted 1 year ago

“SINCE I ORDERED MY DRESSES TOO LOW SERVICE”

Helpful Report

Posted 2 years ago

Michele, we’re sorry to hear you weren’t happy with your NewYorkDress experience. Please reach out to our customer service team at 212-594-3600 or info@newyorkdress.com and we’ll see what we can do to help!

Posted 2 years ago

“The dress I ordered is not the color I expected. The dress only has one bra cup”

Helpful Report

Posted 2 years ago

Yolanda, we’re sorry to hear you weren’t happy with your NewYorkDress experience. Please reach out to our customer service team at 212-594-3600 or info@newyorkdress.com and we’ll see what we can do to help!

Posted 2 years ago

“.”

Helpful Report

Posted 2 years ago

“Material looks very cheap.looks like it a $15 dress instead of $200”

Helpful Report

Posted 2 years ago

We are so sorry to hear your order did not meet our expectations. We are glad to see our customer service was able to assist you in providing a solution.

Posted 1 year ago

“The dress is To big on me”

Helpful Report

Posted 2 years ago

We are so sorry to hear the dress did not meet our expectations. Please contact our customer service department so that we can provide you a solution.

Posted 1 year ago

“Shipping options changed twice while I was trying to checkout, increasing and changing the time it would reach”

Helpful Report

Posted 2 years ago

“The dress did not fit me.”

Helpful Report

Posted 2 years ago

We are so sorry to hear the dress did not meet your expectations. Please contact us to 212-594-3600 so that we can better assist you.

Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,252 reviews