NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,253 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,253 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the wrong size and the site doesn’t give me a reasonable solution because I haven’t no time to wait until they send me a replacement. Also Fedex doesn’t response to my calls or call me back to return the dress.”

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Posted 2 years ago

We're so sorry to hear about this. It looks like our customer service department was able to place a new order for you. Please contact us for any further assistance.

Posted 2 years ago

“Na”

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Posted 2 years ago

“I did not receive my shipment till now”

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Posted 2 years ago

We are so sorry you have not received your order yet. It looks like an incorrect address was provided to us. We do see that our customer service team was able to fix that and the order is now out for delivery.

Posted 2 years ago

“b”

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Posted 2 years ago

“I don’t like it”

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Posted 2 years ago

“r”

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Posted 2 years ago

“Received the wrong item”

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Posted 2 years ago

We are so sorry to hear this! Please contact customer service 212-594-3600 and we will make sure to rectify this.

Posted 2 years ago

“Terrible that they don’t offer exchanges or returns. If item and sizing is t what they advertise, they should at the very least exchange or offer a credit”

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Posted 2 years ago

Hi, Juanita. We are so sorry you were not happy with your purchase. We truly try our best to ensure every one of our customers is aware of the return policy before purchasing. Please feel free to contact our customer service team if you have any further questions about this. We would be happy to assist you!

Posted 2 years ago

“We open all today . I don’t know why they can’t delivery today”

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Posted 2 years ago

Hello, Unfortunately we are unable to delivery same day as we do need atleast one business day for processing. Our designers are also located all over the world so it would depend on the location of the dress. Please contact us for further assistance to 212-594-3600

Posted 2 years ago

“Not once during the checkout process was I ever notified of a no returns policy. Very unethical.”

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Posted 2 years ago

Hi Ana, Our return policy is noted before entering your credit card information. You must click and agree to our policy or the website will not allow you to purchase. We are glad to see our customer service team was able to assist you with your order.

Posted 2 years ago

“Poor quality”

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Posted 2 years ago

We are so sorry to hear that you are not satisfied with your purchase. Please contact our customer service department for further assistance.

Posted 2 years ago

“Doesn’t fit”

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Posted 2 years ago

“No good”

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Posted 2 years ago

“ill-fitting, extremely long and bodice is too small”

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Posted 2 years ago

“The dresses flowers are not the same I order 14 us which is 18 Uk . I’m not sure the size is right also … the dress is really WoW on the picture but in reality is not . Is very cheap looking dress . I’m upset”

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Posted 2 years ago

Fatemeh, we’re sorry to hear you weren’t happy with your NewYorkDress experience. Please reach out to our customer service team at 212-594-3600 or info@newyorkdress.com and we’ll see what we can do to help!

Posted 2 years ago

“Poor”

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Posted 2 years ago

“No returns!”

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Posted 2 years ago

“Ok”

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Posted 2 years ago

“Wrong size was sent”

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Posted 2 years ago

“Return policy is horrible you can’t return or exchange!!!”

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Posted 2 years ago

We regret to hear that you are unsatisfied with your purchase. It looks like our customer service team was able to provide a solution. For any further assistance feel free to reach us!

Posted 2 years ago

NewYorkDress is rated 4.3 based on 21,253 reviews