NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,255 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Runs small in size”

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Posted 2 years ago

We regret to hear that your order did not meet your expectations. Please contact customer service so that we can help you find a solution.

Posted 2 years ago

“I bought a dress that has sequence. Upon trying on the dress the sequence is all over my room floor. It’s literally falling off the dress. I cannot even wear the dress for my event. It is an embarrassment. They will only give you store credit which defeats the purpose because I need a dress for my event next week. Will never order on this website again.”

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Posted 2 years ago

Dear Valued Customer, We are so sorry to hear you are unsatisfied with your purchase. The dress you chose is made with glitter which naturally tends to shed. We want you to be completely satisfied with your purchase. We have sent you an email please check your inbox!

Posted 2 years ago

“Dress was not what i expected! Very disappointed ??”

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Posted 2 years ago

Hello, We are sorry to hear your order did not meet your expectations. We're glad to see that you reached out to our customer service team and they were able to provide you a solution.

Posted 2 years ago

“Dd”

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Posted 2 years ago

“6”

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Posted 2 years ago

“6”

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Posted 2 years ago

“Hi”

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Posted 2 years ago

“The dress was all glitter”

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Posted 2 years ago

We are so sorry to hear you did not expect the dress to be made with glitter. We want you to be completely satisfied with your purchase and are glad to see our customer service team was able to provide you with a solution!.

Posted 2 years ago

“Ups is stupid cervise”

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Posted 2 years ago

“Good”

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Posted 2 years ago

“Didnt give me time to change my payment method”

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Posted 2 years ago

“Didn’t give me time to change my payment method”

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Posted 2 years ago

“Incorrect fit”

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Posted 2 years ago

We regret to hear you were unsatisfied with your purchase. Please contact customer service so that we can provide you with a solution.

Posted 2 years ago

“delivery way too long”

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Posted 2 years ago

“Don't like it”

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Posted 2 years ago

“Doesn't fit right .. too big around the bust, too small around the waste, and too much fabric on the skirt.. makes you look like a whale.”

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Posted 2 years ago

Hello, We regret to hear the dress did not fit you as expected. We are pleased to see our customer service team was able to offer you a solution. Please contact us for any further assistance you may need.

Posted 2 years ago

“Not able to use the pay method I wanted to use.”

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Posted 2 years ago

Hi Norma, The forms of payment we currently accept are Visa, Mastercard, Amex, Discover, Paypal, Shop Pay, Bank Deposit or Wire Transfer. Please let us know which payment method you were trying to use and we would be happy to look into this.

Posted 2 years ago

“Ido not like the quality of the dress. It doesn’t look like the online pictures”

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Posted 2 years ago

Dear Valued Customer, We regret to hear that you are unsatisfied with your purchase. Please contact our customer service department so that we can find a solution for you.

Posted 2 years ago

“no dresss delivered yet”

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Posted 2 years ago

Dear Valued Customer, We do see that you ordered a dress from an international designer as it can take a little more time to receive. We sent you an email updating you about the transit time for your order. Please check your inbox!

Posted 2 years ago

“The size is not fit”

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Posted 2 years ago

We are so sorry to hear your order did not meet your expectations! Please contact our customer service department 212-594-3600 or you can email us to info@newyorkdress.com or sign on to live chat and we would be happy to help you come up with a solution!

Posted 2 years ago

NewYorkDress is rated 4.3 based on 21,255 reviews