NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,256 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It doesn’t fit and I need to return it”

Helpful Report

Posted 2 years ago

We regret to hear you order did not meet your expectations. Please contact our customer service department by phone 212-594-3600, live chat, or email to info@newyorkdress.com and we would be happy to help!

Posted 2 years ago

“I CLEARLY SELECTED LARGE AT CHECKOUT AND THEY SENT ME A SMALL!!!”

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Posted 2 years ago

Dear Jessica, Based upon the information on your order, it is showing you selected size Small at checkout. We would be happy to help you make this right to receive the size you meant to order. We have sent you an email, please check your inbox! Sincerley, NYD

Posted 2 years ago

“Terrible”

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Posted 2 years ago

We are so sorry to hear that you were not satisfied with your purchase. Your satisfaction is our top priority. If you are unsatisfied for any reason please let us know and we will make it right.

Posted 2 years ago

“Terrible”

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Posted 2 years ago

“I never received the dress and the first one I ordered went on back order two weeks before very important wedding. I’m very disappointed with your company and I don’t see myself recommending you to anyone.”

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Posted 2 years ago

Hi Yvonne, We regret to hear about your experience with the dress being on back order. Unfortunately, stock does change due to inventory availability with our designers. We are glad to see our customer service team was able to let you know right away and you chose another style. We see both of your new orders as delivered. Please let us know if there is anything we can do to further assist you and we would be happy to help!

Posted 2 years ago

“Dress is too small”

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Posted 2 years ago

Hi Tracey, We're sorry to hear the dress was too small on you. We're glad to see our customer service team was able to assist you in finding a solution. We hope to work with you again soon!

Posted 2 years ago

“Dress does not fit. There were was no where it said it could not be returned. Customer service said they would give me credit but that doesn't help because I don't trust the sizes of others dresses. I don't see anywhere that states the measurement of the dresses either. Internet has other unhappy customers that say the same thing about not being told you can not return the dress. What a scam.”

Helpful Report

Posted 2 years ago

We regret to hear you are unsatisfied with your purchase. We do have a size chart listed on each dress page to assist you in picking the correct size based on your measurements. We also have our return policy listed on our website in two locations, with one being at checkout before proceeding with payment. We value your feedback and hope we have the opportunity to serve you in the future. Please contact us if you would like further assistance with your return for exchange or store credit.

Posted 2 years ago

“NA”

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Posted 2 years ago

“N-A”

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Posted 2 years ago

“Very poor quality and fit”

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Posted 2 years ago

We regret to hear your order did not meet your expectations. Please reach out to our customer service so we can try to come up with a resolution.

Posted 2 years ago

“I bought a dress on Thursday and paid for delivery for the next day and they still haven't delivered anything”

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Posted 2 years ago

Hi Roxana, We are sorry to hear about your experience! We usually ship all expedited orders out after 1 business day of processing. We have been experience heavy volume due to our peak season. We do see your order is out for delivery now. In an effort to apologize for this inconvenience we have sent you an email, please check your inbox!

Posted 2 years ago

“Poor quality”

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Posted 2 years ago

“Dress is nice. However this site does not do returns and that was not communicated at sale. The dress does not fit me so now I am stuck with something I cannot wear. Not good sustainer service.”

Helpful Report

Posted 2 years ago

We're to hear the dress did not work out for you. We do have our policy at checkout and it can also be viewed in our return policy on our website. However, we would be happy to work with you and come up with a solution. Please contact our customer service department so we can help you out!

Posted 2 years ago

“It’s second time you guys send me a wrong dress I don’t know why”

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Posted 2 years ago

“So small print, difficult to see”

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Posted 2 years ago

“Low budget”

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Posted 2 years ago

Hello, We are sorry to hear your order did not meet the expectations you were hoping for. We do see you were able to get in touch with our customer service team and they offered a solution. If you need any further assistance please feel free to reach us!

Posted 2 years ago

“It stays I haven’t placed an order”

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Posted 2 years ago

Dear Valued Customer, We were able to pull up your order placed on May 29th. We resent you an email confirmation with all of the details of your order. If you need further assistance please contact our customer service team and we would be happy to help!

Posted 2 years ago

“order was canceled”

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Posted 2 years ago

Dear Valued Customer, We’re so sorry that your order was sold out as it is exceptionally popular. We do have alternate sizes available if you are interested or our customer service team can help you find a similar style! Please contact us for further assistance and we would be happy to help!

Posted 2 years ago

“on May 29th (Monday) Roel tried to lie to me by saying the order was shipped, and do not have Tracking# until 48 hours later. I emailed the seller on Saturday May 27th notifying them to cancel the order that was placed om Friday night May 26th. I also sent the same notice to the seller on Saturday morning May 27th on their website contact. I promise that I will fight all the way, and they will not get the payment from my credit card company.”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear about any frustration you may have had with your order. We were closed over the weekend and Monday for Memorial Day. We also do not have any employee by the name of Roel. When you called this morning we were able to go ahead and cancel your order as requested.

Posted 2 years ago

“Too heavy”

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Posted 2 years ago

NewYorkDress is rated 4.3 based on 21,256 reviews