NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,256 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipment delayed”

Helpful Report

Posted 2 years ago

Dear Valued Customer, We are sorry to hear you were expecting your package sooner. We were able to see that your order was shipped within 3 days after it was placed and delivered on the 27th. Unfortunately, with international shipping it sometimes takes longer to arrive to due to customs. However, we want to help in any way that we can. Please check your inbox, we just sent you an email! Sincerly, NYD

Posted 2 years ago

“I will never order from newyokdreses desaster experience They send me the wrong size after waiting 3 weeks for my dress And the refused to send me the size I order saying not available I checked the site and the dress still available”

Helpful Report

Posted 2 years ago

We are so sorry to hear about your experience with us. Unfortunately, only the size 6 is available on clearance. We do have the dress your looking for at full price. We would be happy to offer you a discount. Please check your inbox, our customer service team will be reaching out to you shortly!

Posted 2 years ago

“N”

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Posted 2 years ago

“I had shopped online years ago for my daughters formal gowns. As I began looking for dresses for her wedding, I found a few that I was interested in. I ordered a couple in 2 different sizes to try and gauge my sizing and hoping 1 or both might work for some of the events we have. Unfortunately one of them was such an odd color (which was not a color to view) and the other is so uncomfortable and did not look as it did in the photo. They would do not take returns or exchanges. I’m stuck with $2k in dresses I can’t wear. I will never shop here again. The reason I gave 1 star was because they swapped the one color for a different one, but that was it. I would have even been great with credit to use. That’s not an option here.”

Helpful Report

Posted 2 years ago

Hi Melissa, We regret to hear that you are unsatisfied with your purchases. We do see that you spoke to our customer service team and they were able to make an exchange for you. If there was anything else we can do please contact us to your earliest convenience.

Posted 2 years ago

“Too heavy”

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Posted 2 years ago

Hello, We are pleased to see you were able to reach our customer service team yesterday and they were able to help you make an exchange. We hope the new style is exactly what your looking for! Please reach us for any further assistance.

Posted 2 years ago

“dress did not fit what so ever despite measuring according to their guide.”

Helpful Report

Posted 2 years ago

We regret to hear that you were unsatisfied with your purchase. Our size charts differ for each style as each designer has different charts. The size chart is a guide but not a guarantee of a perfect fit. It all depends on the fabric of the dress, shape and size. Please contact customer service to see if we can help you with a resolution. We look forward to hearing from you!

Posted 2 years ago

“Very poor”

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Posted 2 years ago

I'm sorry to hear that you had a poor experience. Can you please provide more details so we can address the issue? Please contact our customer service team so we can help!

Posted 2 years ago

“I got totally different dress.”

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Posted 2 years ago

I'm sorry to hear that you received a different dress than what you were expecting. Please contact our customer service team and we will do our best to resolve the issue and ensure that you receive the correct dress. Thank you for bringing this to our attention

Posted 2 years ago

“No Dileviry can you please check”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your review. We do see your order has been shipped and delivered within our shipping time frame. Please contact us for any questions or concerns. Best regards, NYD

Posted 2 years ago

“The return policy is terrible. Received the dress and it was terribly made and did not fit. Do not recommended.”

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Posted 2 years ago

“C”

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Posted 2 years ago

“X”

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Posted 2 years ago

“Dress sent with security tags attached. Replacement garment won’t be sent in time.”

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Posted 2 years ago

“no”

Helpful Report

Posted 2 years ago

“I’m totally disagree , they charge for exchange , they charge for return and. You have. To pay to resend. The package to them ,,, and. Also they. Charge 15% for restocking fee so honestly ,,, is not. Fair the way they do exchange ,, and. The. Material is not the best fabric ,,(. So. Please make. Sure what you order and what the exactly size your. Need ,, otherwise. You. Will see the extra charge for exchange !!!”

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Posted 2 years ago

“Good”

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Posted 2 years ago

“No communication”

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Posted 2 years ago

“Poor quality, return policy (or lack thereof) NOT clearly indicated.”

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Posted 2 years ago

“Never received”

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Posted 2 years ago

“…”

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Posted 2 years ago

NewYorkDress is rated 4.3 based on 21,256 reviews