NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,255 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how NewYorkDress made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Need my package”

Helpful Report

Posted 2 years ago

“Bru”

Helpful Report

Posted 2 years ago

“I haven’t received my package”

Helpful Report

Posted 2 years ago

“I luv y’all’s dresses do you have anny kids sizes for 12 year olds”

Helpful Report

Posted 2 years ago

“How do you send a size 8 dress instead of 16, why”

Helpful Report

Posted 2 years ago

We are so sorry to hear about this. It looks like our customer service team was able to rectify this. Please contact us for further assistance.

Posted 2 years ago

“bad return policy”

Helpful Report

Posted 2 years ago

We regret to hear that you may have over looked our return policy. Customer satisfaction is very important to us and we would like to find a solution for you. Please contact our customer service department so that we can better assist you.

Posted 2 years ago

“No”

Helpful Report

Posted 2 years ago

“No returns or exchanges??!!! I DID NOT KNOW THAT!!! I’ve been ordering from you for YEARS and I wasn’t aware that this is now your policy!! $900 down the drain!!”

Helpful Report

Posted 2 years ago

Our return policy was changed in 2020 to all purchases are final sale. However, customer satisfaction is very important to us. Please contact customer service so that we can find a solution for you.

Posted 2 years ago

“I hate that you do not do return. What if the dress is not fitting? So much money will be wasted. And since it’s international shipping, I don’t even have access to you store here in UK. Disappointed, please get back to me.”

Helpful Report

Posted 2 years ago

Hi Beverly, We recommend taking your bust, waist and hips measurements and using our size chart to see which size would best suit you. Please contact our customer service department and one of our stylist can help you choose the correct size.

Posted 2 years ago

“to smal”

Helpful Report

Posted 2 years ago

“Does not fit as per instructions”

Helpful Report

Posted 2 years ago

“J”

Helpful Report

Posted 2 years ago

“To smal”

Helpful Report

Posted 2 years ago

“Ordered expedited shipping but haven’t gotten anything yet”

Helpful Report

Posted 2 years ago

We are so glad to see you received your order in time. We can't wait to serve you again for your next big event!

Posted 2 years ago

“.”

Helpful Report

Posted 2 years ago

“.”

Helpful Report

Posted 2 years ago

“Change the order”

Helpful Report

Posted 2 years ago

Hello, We are glad to see our customer service team was able to help you change your order. Please contact us if you need help with anything else. We are standing by to assist you!

Posted 2 years ago

“Did not receive merchandise ordered”

Helpful Report

Posted 2 years ago

“I was sent wrong item”

Helpful Report

Posted 2 years ago

Hi Sherry, We are sorry to hear about this. Please contact customer service as soon as possible so that we can make sure to resolve this issue.

Posted 2 years ago

“.”

Helpful Report

Posted 2 years ago

NewYorkDress is rated 4.3 based on 21,255 reviews