“Same as everyone else - absolutely scammed because their free trial necessitates that you buy their subscription, then have such bad customer service that you'll almost inevitably have to pay another month before they cancel it. DO NOT USE THIS SERVICE.”
“Genuinely feel scammed. Cannot cancel membership, terrible customer service. Waste of money, completely regret signing up for free trial. Contacted customer support hoping they might actually be interested in resolving issues for customers so that they create trust, but no. The response I received from the support team makes me feel disgusted by this company. Do yourself a favor and never give them your card details.”
“This company has been taken money out of my bank account despite the fact that I have made email in them constantly telling them that I do not want their services. I have cancelled whatever subscription that they told me to cancel after using a free voucher to get a pair of boxer shorts for my partner for Christmas On that Ass have been charging me for something I don't use. I have asked them since December after I cancelled the subscription once, I got the free boxer shots to stop taking 10 pounds a month out of my bank account. They assured me last month that It has stopped it is still being perpetuated till now. Now I am having to change my bank details and my bank account to stop them from doing so. Just to be clear, I would give this company 0 stars. But they don't give that as an option to complete the review on this website. So I had to put one sta”
“Scammers, items don’t arrive.
They debit you weeks in advance of said delivery & they catch you for the following month too.
Cancel in February and you’ve paid for your pair in March and will also be debited in March for April!
Bunch of See You Next Tuesdays!”
“Absolute scam company never use them they took my money even though it was a FREE TRIAL just Google the Reddit post about this company that tells you all you need to know scam company never use them!”
“It's a Scam : they took 4.99 euros without sending anything.
And even i contacted them, and they refused to send a boxer or refund me !
I tried to cancel my subscription, and they refused. Even if you Contact them via mail, they won't cancel your subscription. The announced trial period isn't respected !!
Even i tried to clear my data and close my account, as GDPR customers rights, and they never replied.
Watch OUT !! Apparently, our data is being sold as well.”
“Avoid at all costs, scam, don't be bullied by there threats, they have no legal rights, remove payment method and block the crooks website, there is a UK agency investigating this criminal site.”
“Same predatory scam threatening fines and debt collection over a subscription I cancelled last month. They already breached contract by not sending me 2 pairs on a deal and had no confirmation that another pair had been dispatched. Now they want me to send money for another month and did not honour my request to delete my personal data in accordance to UK GDPR Laws, will be reporting to the trade office. STAY AWAY FROM THIS COMPANY”
“Accidentally signed up for their socks next to my free trial. Cancelled as soon as they would let me, yet they're trying to require me to pay for one month. Now they're acting as though I am indebted to them, for a subscription that I did not want and that I have not received. They say they're turning me over to their collection partner but I'd like to see them try to do anything substantial when they have no legal basis. You can NOT require payment for an item that I did not want and that I HAVE NOT RECEIVED. This is completely illegal and they can pry that money from my cold dead hands. Seeing as the they're not working on the side of the law, I sincerely doubt there is anything they can actually do. I shall look forward to seeing them try. THEY ARE SCAMMERS at best, CRIMINALS at worst. DO NOT BUY, AVOID AT ALL COSTS.”
“Be careful with On That Ass, if you want to cancel the subscription, THEY WILL NOT LET YOU and you have to make the first payment no matter what. After paying they do let you cancel, but you have already paid in advance, even if you don't want the product, and they force you to pay with threatening messages.”
“Bloody scam take money out of your account even though the pants were supposed to be free my son didn’t like them and they didn’t fit him properly cancelled PayPal but sent another pair which I am returning just a bunch of con artists please don’t fall for this really bad scam”
“Thieves!!!! Scammers!! Liars!!!
I made a purchase on another website and was offered a free boxer from On THE ASS as a reward. I have to put in my details and card information for identification purposes. I had no idea this would turn out to be a subscription. When I found out that they were taking £9.99 per month for a pair of boxers that I don’t need (I haven’t even try the one that was supposedly free- not my taste of boxers). I cancelled but still taking my money.
I contacted them and they said I had a subscription I told I did not!!! But they claim when I put my details in to get the free boxers somewhere in the fine print I automatically goes into a subscription. I asked why does that have to be in a fine print for someone who received a free boxer as a reward. No answer !! Just lots of unwarranted information to frustrate me.
I am taking this to the Ombudsman and possibly small claim court.
This is scamming to the next level. No wonder ON THE ASS is getting rating score of 3.”
“sorry if my English is bad it's not my first language. I ordered these cuz they were free. when thy came I cancelled the membership and now almost 2 months later they send me a warning that I have an outstanding payment for a socks and boxers but I cancelled them but they didn't send me a cancellation confirmation so I have to pay for it and then I'll have to pay again next month and then thy will stop sending them and wanting money ( or at least they say)”
“niet te spreken over dit bedrijf. en ben ca. 2 jaar lid geweest. onderbroeken vervagen snel. sokken zitten te ruim of te krap. lelijke prints en veelal hetzelfde (maar dit is natuurlijk persoonsgebonden). kwaliteit is ook niet echt al te best.
Over de service niet echt te spreken, leveringen die verkeerd zijn gegaan. en ook rare acties, waar je lang voor moet sparen, die ineens uitverkocht zijn.
Opzegtermijn is apart, als je opzegt zit je er nog een maand aan vast.
ik raad iedereen aan om voor de helft ergens anders onderbroeken en sokken te halen.
1 ster is nog te veel.”
