“Avoid Avoid Avoid
The colours disappeared just after a single wash. And crunch area is getting thin and soon there would be holes, and then throwing in trash.
And good luck cancelling your subscription without paying extra, also forget about their return policy, it is a joke”
“I wanted to cancel but couldn't find where to do it then I started receiving threatening emails saying if I don't pay they pass it too debt collectors but they never sent the boxers to me because id not paid so I don't owe for anything and said to them cancel and now being told it mandatory that I pay it, don't use this service please don't buy from them unless you want to be ripped off”
“This is really a rip-off and a scam!!!!!
I was supposed to get 1 Boxer for free via Home24 - at the end of the order there was a voucher.
I was supposed to get 1 boxer for free according to the offer. One came, then I already had to pay and there was no way to cancel in time. That alone is outrageous.
In any case, I am now being threatened daily by e-mail with reminder costs and debt collection. This is also a really disgusting form of coercion, which I'm sure forces many people to continue paying. I will not pay any more, because On That Ass did not keep to the accepted conditions. Hands off! Hands off! Hands off! Consumer protection will also be called in.”
“Absolute scam avoid at all costs. It says can cancel/pause at anytime but is rubbish, they take payments after cancellation and even when I paused, I’m still waiting for refund 3weeks after they took 2 payments in one day which I don’t understand how they done that”
“Acești nemernici te mananca de bani. Firma fantoma. Nu comanzi nimic și iti trimit chilotii lor de de nimic ca test și trebuie sa le platesti lunar. Ba deschideti ochii bine și cititi bine drepturile voastre ca nu mai poti sa te dezabonezi.🖐 Acea firma nu exista in Olanda, urmariti Google Maps bine. Pozele de acolo sunt o facatura. Eu oricum ii dau in judecata sa vad care este seful acestei organizatii fantoma. O sami platiti pentru acesta inselatorie. 👎👎👎”
“Alarmingly unscrupulous outfit. Website made it impossible to cancel subscriptions so I emailed them asking them to stop the subscriptions and delete my account. They did not. They rather took 2 more payments for this socks and their undies.
Customer service was slow to reply and refused to refund me. Normal practice in Europe is that you have time to get a refund in any case but On that Ass refused flat out to give me my money back which they should not have taken out of my account.
They sent more products and would not advise how to return these unwanted items.
Again they have refused flat out to return my money which they took after I cancelled my account.
I would not touch this company with a barge poll. They have had ample opportunities to put this right and I see from reviews this is not the first case.
If you’re in the UK you can complain to Trading Standards:
Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders and scams.
Trading Standards can take businesses to court or stop them operating.
https://www.gov.uk/find-local-trading-standards-office”
“THIS IS A SCAM OF THE BIGGEST ORDER
Do not be dragged into this scam. I joined up and then cancelled my subscription and have emails from Onthatass to support this. My subscription was cancelled within the timescales set out on their website. They still continue to chase me. In an email received yesterday I am being threatened with an admin charge unless I pay, and if I fail to do that the matter will be put in the hands of debt collectors with a further charge of £40. FOR THE SAKE OF YOUR SANITY AND WALLET DO NOT SUBSCRIBE TO THIS CONTRICK. Perhaps the mistake I made was to respond to their emails. If I COULD GIVE THIS COLLECTION OF THIEVES A MINUS RATING I WOULD DO SO.”
“⚠️⚠️⚠️ Avoid this company at all costs ⚠️⚠️⚠️
I was happy with my first 2 purchases when suddenly all my shop credits were gone! They said it was because I canceled my subscription in the first month. Did it make sense? I purchased 2 more later yet my balance remained zero, even though it's stated clearly in their terms that the credits will be debited into my account each successful monthly payment. I have paid 4 times so far and all the messages sent to this company via email and FB messenger took way too long to respond, to the point I received a reply only once after a few days of communicating with automated machine, despite they told me to wait 1 business day to speak to an employee.
Now that I canceled the whole thing, pretty sure they'll just delete all my shop credits even though I was supposed to have them accumulated for months already. THIS COMPANY DOESN'T DELIVER AS PROMISED. Be very careful when making your purchases because they cheat even through their own terms stated on their website. Make sure to keep everything recorded in black and white, in screenshots. I keep every email and invoice sent from this company in case they try to take more money from me after canceling. By this record, I'm supposed to have one pair of boxers coming this month. And because I'm making my final payment this month, I should be getting my last pair next month too. I hope this is it and no more. This is according to their own terms, so we'll see.
I no longer want to have anything with this company. It's a mistake that I thought despite all the bad reviews, I had faith that they're not this stupid trying to scam openly this way. Boxers are made in China btw. Nothing originals here, and much worth it buying something with a more established brand. Communication is very bad between purchases as their team only entertains those who are already on their side, not someone like me who's asking them to clarify things.
How do you expect people to stay in your loyalty program if we can't even trust you in the first place?
Btw, they been deleting this from visitors post on their FB page, clearly wanting to hide this truth. They no longer respond to my emails and my messages on FB because this is something they can't fix but possibly hope nobody else will know.”
“⚠️⚠️⚠️ Avoid this company at all costs ⚠️⚠️⚠️
I was happy with my first 2 purchases when suddenly all my shop credits were gone! They said it was because I canceled my subscription in the first month. Did it make sense? I purchased 2 more later yet my balance remained zero, even though it's stated clearly in their terms that the credits will be debited into my account each successful monthly payment. I have paid 4 times so far and all the messages sent to this company via email and FB messenger took way too long to respond, to the point I received a reply only once after a few days of communicating with automated machine, despite they told me to wait 1 business day to speak to an employee.
Now that I canceled the whole thing, pretty sure they'll just delete all my shop credits even though I was supposed to have them accumulated for months already. THIS COMPANY DOESN'T DELIVER AS PROMISED. Be very careful when making your purchases because they cheat even through their own terms stated on their website. Make sure to keep everything recorded in black and white, in screenshots. I keep every email and invoice sent from this company in case they try to take more money from me after canceling. By this record, I'm supposed to have one pair of boxers coming this month. And because I'm making my final payment this month, I should be getting my last pair next month too. I hope this is it and no more. This is according to their own terms, so we'll see.
I no longer want to have anything with this company. It's a mistake that I thought despite all the bad reviews, I had faith that they're not this stupid trying to scam openly this way. Boxers are made in China btw. Nothing originals here, and much worth it buying something with a more established brand. Communication is very bad between purchases as their team only entertains those who are already on their side, not someone like me who's asking them to clarify things.
How do you expect people to stay in your loyalty program if we can't even trust you in the first place?
Btw, they been deleting this from visitors post on their FB page, clearly wanting to hide this truth. They no longer respond to my emails and my messages on FB because this is something they can't fix but possibly hope nobody else will know.”
“They automatically charged my PayPal without even me placing an order or a subscription, when approached, they said it was a fee to connect credit card. which I definitely did not add. Now they are denning everything & refusing to return the money.
Total scam with low quality products, just avoid if you care about your money.”
“Scammers trying to earn money in any possible way that you can imagine.
Just by adding a payment method & even not subscribing to any trial ones, they charge your card or PayPal. No way to get that money back as I had to report it to PayPal, as the customer service is not even bothering to response.
Avoid it guys”
“Don't take it up. They make it so difficult to cancel an account once it is setup and threatened to take action via a debt collection centre. Come to think about it .. just for a pair of undies? Not worth it! Just buy a pair retail or some where that doesn't rip you off!”
“AVOID AVOID AVOID. It’s so comforting to read I’m not alone in this. I’m fuming with this company. Robbers! After the free trial you’re paying £10 per month for one FOCKING pair of boxers! And in order to cancel my account I have to pay £10 otherwise they’ll transfer to debt collections, absolute robbery.”
