“Disgusting company
Disgusting company, disgusting product.
Product wise, colours get washed away pretty quickly.
Company wise, those crooks, despite cancelling the membership still harass me with emails saying they will pass it to the debt collectors.
Going to escalate”
“Absolutely SCAM!!!!
Absolutely SCAM!!!!! THEY STILLING MONEY!!!! THEY WILL TAKE YOUR MONEY, NEVER SEND THE PRODUCT AND FORGOT ABOUT THE REFUND!!!!! ABSOLUTLY DISGRACEFULL company. SHOCKING!!! YOU ALL BE WARNED!!!!!”
“Shameless - AVOID
I didn’t understand how the website works. Apparently, I created 3 subscriptions (2 for socks and 1 for pants) when I thought I was just looking at socks’ sizes for my son!!... Shocking business, I agree with other reviews: is a scam I was following a 'free boxers' ad, and basically realised I had created a subscription when I was charged £9.99. I didn’t request my money back, but on the same day (31.3.2023), I wrote to them requesting for any potential subscriptions I had created to be cancelled immediately:
Hello,
I would like to cancel all subscriptions; apparently I have subscribed my son for socks, have no idea how I have done it. […]
I specified I didn’t want to have to pay them any more money because I wasn't even aware I had registered for a subscription. They have an inexistent customer service. I was answered many days later redirecting me to the website, which I already had stated I didn’t understand how to use. Shameless, they continue asking for payment today.”
“Scam scam scam. Did the free trial and they continued taking money from my account. Never received any boxers even through they took my money. I never signed up to any subscription either.”
“This is the second time (can you believe it!) that I have been suckered into purchasing from this company, I only just realised today when I went to cancel my membership because the last time I was with them they set two accounts up and charged me for both.
This time I have been charged twice again in the first month (technical glitch) but the frustration of trying to get anyone human to speak to is nothing short of disgraceful and again feels like a dodgy scam practice.
I recently rejoined your monthly membership along with the sock membership but due to my old card no longer being valid the payment failed. I added the details of my new card and had the option to ’pay now’ which I did. They system then also took the payment too so I tried to contact you on May 3rd in regards to you sending back my overpayment.
I have to say that your lack of means in a way to contact you are preposterous, it’s almost as if you really want to give people the runaround and prevent them from contacting you.
I have had response loops by bots and the person that finally spoke to me wanted a screenshot of my double transaction from my bank (which I cropped and sent due to you having no business asking for such a thing) so that the finance team can sort it out for me. I should think the finance team could fix this just with my Onthatass account details surely?
I have since been placed back into the bot loop with no updates except a message from yourselves stating how cool it is that I joined your sock membership which will be charged one month longer than my boxer membership meaning no doubt that the final payment will be £8.99 instead of the £4.99 I pay due to having a boxer shorts membership. Now maybe the small print was not quite large enough for me to read online but overall I am concerned that your business model is borderline illegal if actually not illegal as there was no mention of the fact that I would need to give you an extra months notice on a sock or extra membership when I signed up.
I would like my membership cancelling and my double payment refunded. I am surprised that this business model is still able to exist in this day and age and something should be done about it.”
“Scam! Terrible customer service, I tried to speak to someone but had to email and kept receiving generic short responses. Refused to cancel or refund my order despite me saying I can't afford/dislike/don't want them with over 2 weeks notice. Terrible fit. Terrible patterns. Claim to be good for the environment but are sending them from the Netherlands and wouldn't cancel even though I said I would return them and ask for a refund. Apparently they don't 'accept' returns and don't 'do' refunds. Literally nothing good about this company. SCAM!!!!”
“⚠️DO NOT JOIN ON THAT ASS⚠️
Absolutely disgusting service,
Signed for a free pair of boxers (money was taken) to be sent absolutely nothing
Over 4 pairs of clothing were sent without my knowledge and money was taken
They are still attempting to charge me for the Gibson design which was supposedly sent over 5 months ago but never showed up
All reviews and statements help towards bringing these filthy bastards down.”
“If you love being scammed or robbed of money, its for you. After free-trial you get charged from your credit card after couple weeks.
Sad because it looked like a perfect website with underwears, but now I see that's scam site”
“First they ask its free boxer . And I didn't receive any thing . And on the website its showing its delivered. I cancelled and again book a new boxer and again I didn't received anything . And today they cut money from my account..”
“Be carefully its a smart scam they will charge you for free trial even you cancel it straight away.. and if you want to contact them later you can only chat with this scammer company messanger robot who dont know nothing. Be aware !!!!!”
“As we all can see this company is built for one thing and one thing only, so scam people and to steal their money. As we all know, this kind of buissness is concidered to be illegal therefore should, and will be brought to justice. The only requirement is that everyone that have been scammed by this company, collect all the data and contact the authorities about what's happened. What this company is doing is so systematic that it's no doubt that they will be charged and found guilty when they are sued. Why they keep doing this is because they think that no one want's to go through with alla the trouble to bring them to justice because we are talking about just a few bucks per person, which multiplied by the thousands of people scammed by them adds up to a huge amount of money. And that is what makes it a felony, not just a little scam for 20 euros what will get you a slap on the wrists and a fine but a serious conviction and a massive fine. We're talking people who run this company will lose their whole life literally, and everything they have. Which is exactly what these criminals deserve and what's coming to them. Everyone, report these criminals so that they won't be able to scam anymore people and so that we get them to justice!”
