“This company is a total scam and not sure how they survive on the German market.
This company is a total scam. I had a membership for the boxers+socks combo open for 6 months and only received 3 pairs of boxers (1 of which should be free of charge and never was) while trying to resolve the issue with them via email, because they have no back office support, you can call but no one ever answers you. They always answers your emails after 2-3 weeks and ignore everything you write in it, making completely false claims, like the address was not correct, although 1/3 of your orders have arrived to the "false adress". I blame myself for not closing my account after the first month and just loosing that amount of money. It cost me so much time and stress to get in touch and resolve the issue, that the money is actually not even important. Their customer support is just disgusting.”
“Careful with this company. shady practices, including not being able to cancel easily, and timing period different from billing and receiving.
Careful please!!!!”
“The customer service is so bad that one does not know what the other is doing. It is only possible with a lot of effort to reach someone there. As soon as there are problems, they put themselves to "stupid"-mode and try to keep the subscription going. I'm still in the middle of this odyssey and have been trying to get out for weeks..”
“I got absolute scammed i start free trail pay fee that said i will cost 1 euro but when i looked to my bank account i lost over 12 euro. SCAMMMMMMMMMM i dont know what to do next i will try to cancel it but what i had read so far its not gonna be easy. If you have some tips write me to mail : matousfeit@gmail.com :( i dont even know if the shorts will come”
“Please AVOID this company, it’s purely scamm and a strategy where you cannot get rid of your subscription. They make you pay for months even if you clicked a button by a mistake!
Their advertising campaigns are also missleading!
And Customer Support is a bunch of bots!”
“scam..... after the free pair, they start to harass me on buying another pair, BEWARE THIS IS A SCAM.
I paid for the second pair just to get them off my back and then said I have to buy another pair as I have to give one month notice.
ADVOID THIS PLACE!!!!!!! CUSTOMER SERVICE IS SHOCKING AND IT IS JUST A WALLET DRAINING COMPANY.”
“super scummy, over charge you and threaten debt collectors if you don't pay. i tried to cancel by subscription before recieving ANYTHING and have had to pay for two months' worth of shorts. i don't to recieve anything !”
“The customer service is horrible. The packages almost never arrive and they will keep harassing you until you pay for something that might not arrive!”
“I wish I could review with 0 stars. I wanted to give a good review and gave customer service weeks to sort out my problems however this unfortunately never happened. Upon signing up for a free pair I waited for over 3 weeks with no sign of them. I then contacted customer service which after about 2 weeks agreed to send me out a new pair given my "free" pair never arrived. By this point my monthly membership had supposed began and the company began to daily attempt to take 1 further 11 euro from my account to pay for my membership. I promptly blocked this payment and now am stuck in a membership cycle with this company. My replacement pair have not yet come and it has been 2 weeks since they have been ordered. Yet customer service still will not stop trying to charge my bank account. This has forced me to cancel my bank card to ensure this seemingly fraudulent company does not get any of my money.
A very very disappointed "customer"”
“Never received my trial pair, they don't want to let me cancel without paying them 10 euro so I cancelled my digital debit card. Support team was unhelpful after I explained my issue, they just pasted the same thing to all my emails about how I have to pay to cancel my subscription. Meanwhile I get "reminders" to pay the due membership...
Overall very unsatisfactory experience, will be blocking their spam email, cannot recommend this service to anyone else.”
“Absolute scam!
Do not buy from these criminals: they wheedle their way out of giving refunds any way possible. Absolutely terrible service from a terrible company”
“Disgusting company
Disgusting company, disgusting product.
Product wise, colours get washed away pretty quickly.
Company wise, those crooks, despite cancelling the membership still harass me with emails saying they will pass it to the debt collectors.
Going to escalate”
