“Ordered a bed for my grandson the tent and slats arrived delivery driver said there should be more but can't find it ring the company up just an answer phone email every day for 5 days no reply im request my bank to get a refund and reported the company to trade and standards i would be very careful if you are ordering anything from this company”
“I order a bed online and was delighted with a really quick delivery. But when it arrived the delivery men told me that there was part of the order missing. I contacted the company who asked me what part was missing, there was numerous boxes so I had no way of knowing this unless I started building the bed. So this is what we did and discovered the head and the foot of the bed was missing. I contacted the company again to tell them this who then asked me to send pictures of all the boxes so they could see what one they had to send. The boxes were in the bin as they had asked me to work out what was missing. I waited a few more days and still no response. I have send messages to them numerous times. Eventually I have had a response saying the bed is now out of stock so it will have to be arranged for it to be returned. The customer service has been terrible, takes an age for them to reply if at all only for them then to ignore you again for days until you chance them up. I have now had a half built bed in my toddlers room for over 2 weeks, causing so much disruption and I am still waiting for some resolution.”
“I ordered a single bed for my son and it came with a few days which was great. That weekend we went to assemble and we had missing parts for the bead and foot of the bed so rang and it went straight to VM. To date, I have left 3 VM, 1 message via Facebook and 2 emails and I still have heard nothing 4 days on so my son is still sleeping on a mattress.”
“I ordered a bed frame with a mattress and paid £30 for next day delivery as I had moved to a new place and needed to do my child’s room up. Despite paying the next day delivery charge the first time, my order was delivered to my billing address ! I then had to email to cancel the order which wasn’t an easy thing to do as they couldn’t deliver it to my shipping address. I then had to make another order and again paid the hefty next day delivery charge which I think is absolutely disgusting. I received my bed frame and the mattress is still missing. It has been a week and the customer service team seem to just be taking this lightly. My child now is sleeping on the floor. What is the point of having a next day delivery option. There’s only one way to get into contact with these guys and even that, they reply 2 days later! There’s no tracking system and even after making an account with them whilst ordering I am unable to track anything because the website just doesn’t seem to work. I will never recommend this site to anyone. They are not helpful at all. And the next day delivery charge is ridiculous!! I paid £30 to get half of my order the next day. Pathetic ! If I could give this company a 0 star I would.”
“I ordered a triple bunk bed and I have only received the slats. I have emailed with no response and there is no other way to contact them. I received an email today from the same delivery company that delivered the slats saying a delivery would be made today but no delivery! Disgraceful communication and I will be taking this further if I don’t receive my order.”
“If I could rate 0 stars then I would. Ordered bunk beds & 2 mattresses ...... over a week later I am waiting on 1 of the mattresses and a response as to when the essential bed frames needed to put the bed together will arrive.
Dreadful customer service, issues not being dealt with in timely manner. Right now I am not recommending anyone use this company.”
“I ordered the kids white toy box. When it arrived it had a chip out of it. When assembling it, the wooden peg burst through at 2 sides as it had been drilled too close to the edge by whoever made it. I contacted customer service immediately and was offered a very small discount and told I must sign a disclaimer that I would not leave a review about the product or company. I refused to do this and advised I would like the parts replaced. After weeks of emails back and forward they want me to dismantle the toy box and send photos to decide if they will then look in to replacing the faulty parts. The toy box would be ruined if I did this due to the faulty workmanship and they havent even confirmed that they would definitely replace the parts. It was 100 pounds wasted. Customer service is awful and the toy box is really bad quality. I would not recommend this company to anyone.”
“Absolutely shocking company to deal with, we have purchased two items from this company to find that they sent the wrong item on two separate occasions with parts missing. The second purchase has resulted in 33 emails being sent in an attempt to resolve the issue only to be told to de-assemble a chest of draw unit, repackage and have returned to Noa and Nani and a new chest will be sent, I'm missing two plastic draw inserts that prevent my from building the chest of draws.
Please read other reviews of this company and make your decision to purchase based on other consumers experiences.
As yet the matter has not been resolved and I've now taken to raise my issue with Kent Trading Standards, them seem totally disinterested to speak with me, the only means of communication is via email which I find wholly unreasonable and acceptable.
** *DO NOT RISK PURCHASING FORM THIS COMPANY, THE ONLY WORD I WOULD USE IS COWBOYS***”
“Actually beyond brassed off with my aftercare . Ordered a bed for my partially disabled son and the footbed a the end was missing. Contacted your services and disgusted at still no resolution. First response was oh it does not include a headboard or foot board days later . Yes it does have you checked and opened your boxes ? Well of course I had or I would not be missing it . Son is sleeping with me and my husband. I contacted trading standards and will be calling them again if it's not dealt with . Reviews on this company are on par with the treatment I've received. I've no words but avoid avoid avoid”
“The bed arrived a day early with no communication meaning the delivery was missed. I had to source additional screws for the bed at my own inconvenience and cost which was very disappointing.
Customer service is non-existent with replies, if any, being received days later. I will never order from this company again and wished I’d have shopped from a well-known company instead of taking the risk!”
“No one replies to emails. You can only contact them by email as they have no phone number. Suspicious company with lots of bad reviews received already. Just look on trustpilot. Believe me just save your money and order from somewhere else.
I’m still waiting for missing pieces!”
“One of two parcels arrived (still waiting for the parcel containing the ned slats) ..... broken step on ladder. No reply to calls or emails.
We have a very sad little girl who can’t use her new bed!”
