“No Bull is misleading in processing and delivery times. At this point it has been over a week and I received the following:
Hello there! Your order is awaiting to be dispatched from our facility for a shipment within the week. With the unexpected order volume we received at present, please be advised that we have extended our processing timeline. Even with this challenge, our team has been working tirelessly to get your much-needed gears ship as soon as possible. As soon as your order is picked up from our warehouse, we will send you another email which will include your tracking number, the courier used and a link to allow you track your order online at all times. Feel free to reach out if there is anything else we can be of assistance with!
So it will be over 2 weeks to ship and who knows how long before they are delivered. Unhappy at the lack of proactive (I had to contact them) communication as well as the misleading advertising.”
“Like many of the other reviews here, I fell victim to awful customer service. I've purchased from Nobull many times in the past as I love the product quality. Unfortunately their customer support has taken a nosedive over the past year. I 2 outstanding orders that have not been fulfilled and am now having to work with my bank to do a chargeback because their absolutely awful customer service does not even respond. I will no longer be a customer.”
“I bought a pair of sandals for my son and they broke after 3 weeks... my son reached out to the company and send pictures to absolutely no response!!! Extremely poor customer service.... will NEVER recommend this company!!!!!!! I was very disappointed and will never buy again anything from Nobull!!!”
“DO NOT ORDER FROM THIS COMPANY. Charged my account the first day and over a week now nothing has shipped. No reply to any status inquiry. Over $500 in purchase and I have zero hope this company will fulfill my order at this point. Birthday gifts for my son will most likely be money robbed. Awful.”
“Terrible customer service and they still haven't refunded my money for my return. I have an email chain of approx 10 communications where I tried to first initiate the return to having to chase them after 8 days of receiving my return.
Buyers Beware.”
“Billed immediately for shoes that were to ship the following week. 25 days later still no shoes and not one single email from the company with regards to order status other than billing confirmation the same day of order.
Unprofessional and little regard to customers.”
“the shows are great do not get me wrong how ever the exchange/ replacement of damaged shoes is horrible i place a second order i the beginning 2019 did not get them on the mail I contact the company (text or email only no human response) they told me that the shoes where placed inside the mail box, my mailbox is too small for a box of shoes, they said that they would begin an investigation to see what happened to the shoes but a new set of shoes will be order and the representative told me they will mail them by friday 4 days from when i contacted them, I asked about the exchanged of a damaged pair of shoes I send them the picture and the representative send me the return form and he explained that once the shoes get to the warehouse they will inspect them and them it mail a new pair back to me sonI packed the shoes and mail them the same day of the conversation 2/22/2021. i have tried to reach out to someone every week about this they love to respond at 12:02am after
midnight and they claim not to have a robot response hmm very shady. It is now 3/22/2021 and i got a response at 12:28am to let me know that it will be shipped by the end of this week due to the warehouse being busy, really they had my money and the shoes for over 3 months this is a joke and i have pictures of the chats and emails that support that they are NOT CUSTOMER DRIVEN THEY DO NOT CARE ABOUT THE CUSTOMER EXPERIENCE. My wife wants this stupid shoes and i would continue this battle with nobull but to me this is a bulls....t company and i will continue to tell my friends not to even try this brand as they are only money driven with just the amount of time that i have spend in chats emails i have paid 5 times for the shoes of I bill them for my time this is not counting the frustration and the disappointment to my wife that is priceless and Iam making it up to her and she is trying the old and reliable brands Adidas, Nike and Under Harmor.”
“SCAM SCAM SCAM COMPANY! Please don’t order from this company! They will take your money and then they don’t respond at all! Only time they finally responded was after a few months and that was because I reported them to the BBB! Please don’t use this scam site!!!”
“I’ve ordered a number of items from Nobull in the past and loved them all. When wanted to exchange a product due to the sizing. Nothing!! I have emailed 6 times and tweeted multiple times with no response.
Such a shame that a store with great products has such poor customer service. I will no longer be purchasing from this company and would not recommend them.”
“AlexGB
16:27 (há 0 minuto)
para mim
I had a bad experience with a purchase on the website, when taking this to the website chat, the attendant Elnora simply left the conversation. Train your attendants and delivery logistics better, because I waited 9 days for delivery and when asking for clarification I just received an email that my order was canceled due to lack of product, after 9 days. Absurd”
“If I could give zero stars, I would have. I need to return items from my recent order and have emailed 5 times without any response what so ever. However the company have sent a few emails asking to review the items I ordered but they won't reply to a genuine enquiry! The worst customer service ever as it is non existent. Over priced products and lack of communication!!!”
“My jersey did come after waiting several weeks, but it was too large. I returned it on 1/6/21 and tracking proves it was delivered back to the store. It took more weeks to get any response when I emailed. (Phone calls just tell you to email). But they still haven't refunded my $54.99 after back and forth emails since 1/24/21. Now they wont even respond at all. NEVER buy from this store.”
“3 weeks after ordering I still do no have my sneakers - customer service sent a tracking number- tracked the package and now it’s coming up as invalid. Paid additional money to get them shipped sooner and that was all a scam to get more money from the consumer. Company is Massachusetts! I live in NY. Honestly could
Have drive there and back faster. Beyond ridiculous!!!!!!!
Virtually impossible to contact anyone at this company! Text not and email that they never answer- horrible customer service for a product that is not exactly cheap!
I have contacted the Better Business Bureau regarding this company”
“So disappointed! I ordered the wrong size by mistake and returned at my expense from the UK. The company received them 13th January. It is now the 31st january and no refund. Gutted as love the trainers and have several pairs. As a result of poor customer service I will never use this company. I haven’t even had an apology.”
“If I could give these guys 0 stars I would. I ordered shoes from there 14 days ago, have not gotten a tracking number. Only auto response on email. The text chat was useless and got almost nothing done. At this point I’m going to dispute the charges with my credit card because I’ve never had worse customer service. I don’t write reviews, I normally don’t find it worth the time but this is infuriating and I’m appalled”
“I made an order a week ago, have not heard a single thing from them. I have attempted to reach out and haven’t heard anything. The order just shows unfulfilled. They charged my account the first day. I made this order 12 days in advance for a birthday present thinking I would be good. Bad idea. I will never use them again.”
“The company is terrible. They take your money and fail to ship product. I’m over a week now waiting for it to be shipped. Since they don’t want to deal with customer service they limit you to an often malfunctioning chat program but then refuse to answer your questions. Every answer is we’ll get back to you in 2-3 business days and then they don’t. Nothing but incompetent no talent ass clowns.”
“For their price point, their shipping is atrocious. You can order from Lululemon, Nike, Born Primitive (small company) and Violate the Dress Code (also small) and get it 10 times faster than NoBull. This is not just a pandemic issue. Last year I received a gift card for Christmas...was first time ordering from them. First, you cannot exchange on a return...if you get something and don't like it...you can only exchange it for a different size...OR return it and then wait for a credit (which for their shipping takes about 2 weeks). THEN you have to contact them and request a new coupon code to use the return credit and place an entire new order. Christmas 2019 gift card took me until March 2020 to actually get shoes that fit properly (sizing is not true to size). However, I LOVE the shoes and decided to try again this year. With their return and exchange and shipping times, it's really not worth the effort anymore. It took over 2 weeks to receive the package...wanted to exchange and have to return and wait for the credit again. I'll get new shoes.in February or March now. They really need to up their shipping/exchange game. Will not bother with them again until they do. No stores to return to and you are stuck in a waiting game for 6 to 8 weeks if you need an exchange.”
“The customer service sucks! I tried to change the shipping address long before they shipped to our home so that my son going back to college from Xmas break could receive them on campus since the shipping time was so long and they wouldn’t make it to the house before leaving for college. The communication with this company is horrible and so unhelpful.”
