“CAN'T exchange/ Refund, even it says Free Exchange
Before you read my story, I just want to let you know that their Free exchange/ refund is a Trap.
I ordered a pink Men's Turf Trainer. My shoe size is 9 with all other brands. So I order a size 9. However, when I tried it on, it is tight. So I tried to exchange it online. They decline my request because they said I bought the shoes during their promotion. As you can see under every item in their online store, under "Shipping & Returns" it clearly says as long as you purchased on their website and delivered within the US, they offer free returns and exchanges within 60 days. Even you click into that extension link "Returns & Exchange Policy", No where said you can't exchange or return if you purchase during a promotion period.
During my conversation with them, they sent me a link to a page that said they DON'T Refund and Exchange any discounted item. But the MOST Frustrating thing is after I read that page that they sent me, I LOOKED THROUGH pages after pages on their own website, there is no way that you can get to that same page which mentions that there is NO refund or exchange that they sent me.
I digged in deeper, I checked every sigle email that they sent me related to this order. The first email, which is a confirmation of your order with your order number and receipt, did NOT mention anything about no refund or exchange on discounted items.
But in the very bottom of the 2nd email, which they tell you that your order is shipped, is the first time they mention about "Reminder: Any item(s) discounted ... are not eligible for return or exchange." They tell you for the first time about this after they shipped your item which you would not able to do anything at that point anyway because your item is shipped you can't cancel it.
If you asked me what to feel about this? This is a TRAP, and I WILL NEVER shop here again.”
“Cute shoes but they will not last. My Nikes last years, this pair of no bull shoes has lasted me 7 months and they are tearing up. They are runners, I only ran once in them and they are tearing up. Disappointing. They are almost the same price as Nikes but the quality is significantly less. Will stick with Nike.”
“My paid $146.06 for a pair of sneakers that is worthless, have send two emails about how to request a return label, as of this date she has note heard from a damn soul at no bull, I feel like they are full of bull (S)”
“Really poor customer service. Online ordering is broken. 6 support request to simply get my order attached to my account. Shoes were wrong size. Return process broken. They acknowledged receipt of my return. 2 weeks later, still waiting for refund. Probably need another 6 support contact. Rather call my Amex and have them deal with them. Nobull No thanks. I will stick to Ecco.”
“Been in the shoe business for a long time. It's too bad. I thought this was a good brand, especially with the group, came from Reebok. The shoe may be fine. I'll never know they never shipped . The customer service was beyond anything that ever had. I ordered the shoes I couldn't find a track or trace number unless I download some app. I called no answer. I sent five emails no answer I kept record of all of them. I finally got a hold of someone through text and they told me and challenged me that I never sent the emails even though I sent them the links to all the emails asent. What happened to customer service? Then they told me they don't know why the shoes haven't been shipped. And then I got an email 10 minutes later saying the shoes have been shipped but they still haven't been. Then it was told it was 3 to 5 days to get my money back on my credit card . They should change the name too name webull....”
“website says true to size which is NOT true. Mine are way too tight for my regular size. they took almost 3 weeks to reach me and that's no bull! Expensive and a waste of time and money. They need to jump start their delivery process and make sure to give the consumer better info on sizing.”
“Ordered shoes Oct 8th because of a coupon I saw on Latimes.com for 30%off. They said they would not honor it after it accepted the coupon online and showed the discounted price but because I was not a CrossFit headquarters employee. Apparently the offer was only internal but got leaked? Whatever. I said fine, just send anyway but it’s Oct 30 and they ignored my emails and just finally today admitted the order was “lost”not just once, but twice and they will refund or offer store credit. I just wanted the shoes! There’s no customer service phone number to call and they send cryptic texts. Seriously, how did it get lost twice? They did not care”
“Nobull offers two day shipping but after confirming my order a message stated "orders may take longer due to high volume". Why continue to offer and charge for faster delivery when you can't provide the service. Time to change the "no excuses" slogan on their site.”
“It has now been over 24 days since I ordered my shoes, and they still have not arrived. I have chatted with their Customer service 3 times and each time they just promise that they are prioritizing the order and shipping them soon.
This sad to see as their shoes are actually quite good/nice…that is, if you ever receive them. Due to their poor customer service, I will be taking my business elsewhere as they clearly don’t have the ability to deliver on time or the courtesy to provide customers with progress updates. I suggest looking elsewhere for your shoes.”
“Piece of cr@p website, took 20 days for the shoes to come and when it came it was the wrong size as I choose my size on the UK site and the website changed it to US.
Also can't go on the US site as it kicks you off and back to the UK site.”
“It's now been 20 days since I ordered and still no shipment or notice of any update. They take your money then sincerely do not care after that. Customer service just says we promise we'll ship it sometime. I would never order from these people for a special occasion or holiday. You'll be lucky if you get it in time, heads up.”
“I love my shoes no complaint there and shipment went well but however there always out of stock and I would love to order more . That is very frustrating. And bad business”
“Very bad customer service experience so far. They missed to include my shoe in my order and now it’s been 10 days without any update if they will actually reship the missing item. This is a great brand until you face an issue, DISAPPOINTING customer service so far. It’s sad as I’ve come to love the tanks and shoes and wanted to order more!”
“Ordered October 2 and still haven’t received notice of shipment or anything. Was to be a gift and missed the birthday and customer service is just saying sorry it’s coming some day.”
“Order placed 19 September. Have not received any shipping details. I emailed on 26 September to inquire and was told that my order had been received and that I would receive an update in 24-48 hours. No update received. I emailed again a follow up on 3 October. No response has been received to my follow up. On 5 October, I reached out on the Nobull chat bot on their website and chatted with a representative who informed me that I would be receiving an update by end of day the following day (6 October) and to keep an eye on my email. Have not had any response since. I have emailed the company again on 11 October. No response received yet.”
