Name: Noon
Rating: 1.37

“28-Dec-2020 — get assistance for any concerns by calling Teen Patti Star Customer Care Number which is O8OO12 911O9 and ... Reply ...”

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Posted 2 years ago

“I ordered from Noon many times. One of the things I bought was an IPad. I checked the legitimacy of the IPad by processing its serial number at the Apple Store. The product is in fact genuine. Therefore, I don’t believe that they sell fake products (as some claim). I can’t speak for other people, or their experiences though. My only issue is that I once had a not so great customer service experience.”

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Posted 3 years ago

Hi , thank you for the awesome review. We are super glad to see you've enjoyed the shopping experience with us. See you again soon!💛💛

Posted 3 years ago

“It’s hard to put a star rating for my experience with noon because when I reached out to their CEO, Faraz Khalid. He personally replied to me and managed my case until resolution. The first issue when I ordered 3 items. I received only 1 correct item but I received another item instead of the other 2 that I actually ordered. I returned the incorrect items and ordered again. Surprisingly the delivery guy came to my building door downstairs and asked me to go down and pick up the order. I told him please come up to the 2nd floor as I have a sick kid that I cannot leave unattended. He rejected and decided to leave and cancel my order. When I reached out to customer service they told me that delivery guys aren’t allowed to get into buildings. I checked online and found out that this is applicable only to Government buildings and not residential. Finally I decided to email Faraz Khalid and he immediately replied to me and looped in the concerned SVP. They handled the case perfectly but after a CEO level escalation. What is more surprising is that the 2nd delivery guy even after such escalation asked me to go down and pick my order, I rejected but he finally came up and delivered the order to my door. Bottom line is, Noon as a company is awesome. However they need to be careful with selecting delivery couriers because this is the only customer facing factor in the entire shopping experience. Noon maybe doing wonderful on their supply chain but the most important aspect is the customer facing personnel. Thanks to Faraz Khalid, CEO and to Omar from the CEO office. I hope you work on enhancing such trivial issues and ensure customer satisfaction throughout the entire customer journey. Happy customer with a genuine feedback. Regards, Mohamed”

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Posted 3 years ago

Hi Mohamed.. we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 3 years ago

“I would like to say that I had made a review on Noon where their performance was not at all good but now I would like to say from my recent positive experience that they have improved and are working hard towards customer satisfaction I had made a return of a product to noon and they refunded the money in my noon account within 1 working day which I didn't expect at all its just that now I need to apply online by filling my bank details in order to transfer noon credits to my personal bank account which I hope would be done at the earliest so the complete process was smooth and I am satisfied with it. Thank you noon”

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Posted 3 years ago

Hi , thank you for the awesome review. We are super glad to see you've enjoyed the shopping experience with us. See you again soon!💛💛

Posted 3 years ago

“I ordered an electric skateboard, I got the skateboard bag , without the actual skateboard .”

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Posted 3 years ago

Hi N. Z.. we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 3 years ago

Hi N. Z., we are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 3 years ago

Hi N. Z. it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran

Posted 3 years ago

“I bought a bag from noon, little pricey, but worth the money. No delays, the delivery man was very nice, nothing bad of any sort. A good experience!”

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Posted 3 years ago

Hi Joel, thank you for sharing your awesome shopping experience with us. We are delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!💛💛

Posted 3 years ago

“Cash Papa Loan Customer Care Number O87682II5OO=O7542925315=Just Now Problem Solve 24%7hours Available Online Payment Pending Failed Call Now”

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Posted 3 years ago

“Hi Dear last 3 day before I register one complaint against noon and exactly same day with in hours they solved my issue and given me a good offer for same items. And the guy who deal this issue is good person to talk and I received all the items today Tank you noon. Com”

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Posted 3 years ago

Hi Bibin, thank you for sharing your awesome shopping experience with us. We are delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!💛💛

Posted 3 years ago

“I cannot believe your reviews they are just awful, your respond is your so sorry. Thank goodness for reviews. thanks but NO THANKS !”

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Posted 3 years ago

Hi Joyce, We make sure to provide the best shopping experience. We’re always looking for ways to make your shopping experience more enjoyable. Get in touch with us!

Posted 3 years ago

“a follow-up assessment from my previous 1 star review. I would say i quick action from their customer support. Item was picked up the following day after filling the return request. Hopefully we see less such mistakes (wrong item model delivered) moving ahead from all of your clients order.”

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Posted 4 years ago

Hi Munk, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 4 years ago

“Deliveries on time. Would say that there is an abusive practice of using reviews from some database that are not user-made reviews, making products seem much better than they actually are.”

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Posted 4 years ago

Hi, thank you for sharing your feedback as a result of the shopping experience with us. We'll surely share this with the team for a better shopping experience in the future. You can always reach out to us by a direct message on Facebook, Twitter or any other customer support channels if you need any further assistance. We are always here to help!

Posted 4 years ago

“Got what I ordered, the delivery was extremely fast got the package the very next day. The only problem I had that I received no call before the delivery (if I had not been home or something) and the the outer box was damaged which didn't bother me but what if it was to be gifted. Other then that I was completely satisfied.”

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Posted 4 years ago

Hi, thank you for sharing your feedback as a result of the shopping experience with us. We'll surely share this with the team for a better shopping experience in the future. You can always reach out to us by a direct message on Facebook, Twitter or any other customer support channels if you need any further assistance. We are always here to help!

Posted 4 years ago

“Noon delivered the philips 32 tv which they promised the date, because previous the order was cancelled withoutstock, but they have done rebooking and delivered, this shows the customer good service”

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Posted 4 years ago

Hi, thank you for the awesome review. We are super glad to see you've enjoyed the shopping experience with us. See you again soon!

Posted 4 years ago

“This is in continuation to the complaint raised yesterday with regards to Order ID NAEBC0043323937. The above starts are only applicable to yesterday's team. When I took the platform to alert on their bad services, I also would like to let you know that Noon has found solution to my issue and the product ordered has been delivered today morning. Appreciate the team that took measures to do the same. Thank you! But at the same time would advice you not to wait for the concerns to flame up for you to take corrective measures.”

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Posted 4 years ago

Hi, thank you for sharing your awesome shopping experience with us. We are delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!

Posted 4 years ago

“Ordered acqua di parma perfume last weekend with 50% discount ... item arrived in 4 days ... did not face issues ... all went well. Thanks”

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Posted 4 years ago

Hi, thank you for sharing your awesome shopping experience with us. We are delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!

Posted 4 years ago

“I got noon coup of 50 aed and purchased good product JBL Headphone and got realy 50 aed discount. got item on time with good condition”

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Posted 4 years ago

Hi, thank you for sharing your awesome shopping experience with us. We are delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!

Posted 4 years ago

“I ordered apple iwatch and 2 airpods. Its all original and got it on a cheaper price. No issues so far. Looking forward to purchase again. So happy :)”

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Posted 4 years ago

Hi, thank you for sharing your awesome shopping experience with us. We are delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!

Posted 4 years ago

“First experience was terrible but complaint was taken seriously and issue solved with in unexpected time. Even got call for apology. Appreciate 👏 Would suggest solve before customer gets dissatisfied.”

Helpful Report

Posted 4 years ago

Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 4 years ago

“I order within a 18 hours I received my order thanks noon team”

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Posted 4 years ago

Hi Mohammed, thank you for sharing your awesome shopping experience with us. We are delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!

Posted 4 years ago

“Noon, will I get a perfectly new phone with no damaged or used. I want to purchase Redmi a3 and I saw a really good deal on ur website so is it safe for me to buy from ur website, thank you👍”

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Posted 4 years ago

Hi Thtishal , thank you for sharing your awesome shopping experience with us. We are delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Noon Reviews