Name: Noon
Rating: 1.37

“The items are missing and I paid full because the noon app showing to pay the full amount but the receipt is only less than the amount”

Helpful Report

Posted 1 year ago

Hi ,Would you please be kind enough to share your order number through our customer service channels so we can investigate further : Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt. On social - we’re on Facebook, Twitter, Instagram, Reddit , and Linkedin and We'll get in touch with you to solve any issue you're facing. Shukran!

Posted 1 year ago

“Really didnt expected from Noon delivery not getting on time...getting delayed day by day.... Sad”

Helpful Report

Posted 2 years ago

Hi R. S. we are extremely sorry about the experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 2 years ago

“today i received my order and its a damaged one.”

Helpful Report

Posted 2 years ago

Hi L. T. .. we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 2 years ago

Hi ,we are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 2 years ago

“the platform is full of misleading fake products that cannot be returned or exchanged. and if you post a negative review about a fake product it will never be listed.”

Helpful Report

Posted 2 years ago

Hi ,Would you please be kind enough to share your order number through our customer service channels so we can investigate further : Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt. On social - we’re on Facebook, Twitter, Instagram, Reddit , and Linkedin and We'll get in touch with you to solve any issue you're facing. Shukran!

Posted 2 years ago

“What I ordered and what in the image is entirely different what I got so please Check and deliver correct item please Order detail NAEDB0067713221-S7 Please don't call and ask me as routine for refund, I just want the exact item which you show in the display image Image option not seen”

Helpful Report

Posted 2 years ago

Hi B. B... we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 2 years ago

“07-08-2021 today deliver items samsung buds pro cover. item price 25aed then cod charge, shipment charge round 55aed spend. What i get it just transparent cover that it. their is no hook for hanging your buds.😂 ok then chat with live support chat, there tell me see the photo their is no photo of hook so seller not give you. there is big problem, see the product when check review only just showing 4star (review by 900people) its a scam. if there option available for review i write my review their not give hook... my order number NAED80010530337-S1”

Helpful Report

Posted 2 years ago

Hi Mohd.. we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 2 years ago

Hi,, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran

Posted 2 years ago

“As a VIP member, there are many things that keeps me away from noon, or try to avoid them as much as possible: -Untrained customer service: they barely speak to you as a human being, it is like they have been taught a certain dialogue to repeat over and over. and most of the time the issue wont be resolved. -Express items: Vey few items are considered as express, sometimes you wont find any, not sure why to sign up for a VIP customer. -Return policy: Most items, if not all, are not returnable in case of any defects. So don't bother with their customer service, you will get a headache. -Prices: Crazy hiked prices. Same items can be found elsewhere with a one third of its price. Conclusion, I don't feel very comfortable placing any orders with them, it stresses me out. I hope noon would over come their gaps. The current situation is not favorable to noon.”

Helpful Report

Posted 2 years ago

Hi Fahad, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide and regret the inconvenience caused during this process. If you're in need of any assistance, we are always here to help through any customer support channel. We humbly hope you shop with us again for a smoother shopping experience. Shukran!

Posted 2 years ago

“For the 3rd time, I buy items on noon.com and what I receive is more like a Xmas surprise box - never matching the picture in the listing not even by 10% !!!! I have no idea why do I keep giving this nonsense website chances. There is clearly no control of who sells on the platform. Gave noon customer service a call yesterday and said that noon.com is very much compromising their credibility and reputation by allowing dodgy sellers to sell on the platform. I doubt anything will be done about it though, as I have been experiencing this disgusting purchasing returning as item is not as described ever since last year.”

Helpful Report

Posted 3 years ago

Hi Luda .. we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 3 years ago

Hi , it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran

Posted 3 years ago

“I'm really not impressed, i ordered an expensive pair of Oakley sunglasses that i need for work, its extremely important and when it arrived it was a complete different type of sunglasses that wasn't even the same price when i checked how much it costs. Now i see that the item i ordered is unavailable ... I'm thinking to myself now how long is this issue gonna take to be resolved ???? I really am disappointed in noon. Please resolve this issue immediately! This is unacceptable”

Helpful Report

Posted 3 years ago

Hi Barry.. we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 3 years ago

Hi , it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran

Posted 3 years ago

“I have been using Noon for more than 4 or 5 months now, but the do deliver my stuff's on time but the last order I made the deliver to me was fake and now I want to make another order from them but am scared is not ganna be original...”

Helpful Report

Posted 3 years ago

Hi Williams, We make sure that every product sold on the Site must be original and authentic. so you will enjoy the shopping experience with us. See you again soon!

Posted 3 years ago

“Hi, I would not recommend using them to order a mobile phone as my last two iPhone ordered advertised new were refurbished. I have received no commercial gesture from their side...... They should be more careful and check the suppliers they are working with.”

Helpful Report

Posted 3 years ago

Hi , Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further : Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt. Live chat Email care@noon.com for KSA & UAE or egypt@noon.com for Egypt. On social - we’re on Facebook, Twitter, Instagram, Reddit , and Linkedin and We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

Posted 3 years ago

“I had very good experience with noon in general. But I must give big dislike for not being able to write review about product. This is not giving confidence. They prefer to have product reviews powered by "Test Freaks" rater than they own customers. This is sending a bad message to customers. I personally have feeling that they don't want their customers to give opinion about product. Seller rating is possible but product it self, zero.”

Helpful Report

Posted 3 years ago

Hi Mark, We'll surely share this with the team for a better shopping experience in the future. You can always reach out to us by a direct message on Facebook, Twitter or any other customer support channels if you need any further assistance. We are always here to help!

Posted 3 years ago

“I ordered a 3 piece toy and I recieved only 1 piece”

Helpful Report

Posted 3 years ago

Hi , Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further : Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt. Live chat Email care@noon.com for KSA & UAE or egypt@noon.com for Egypt. On social - we’re on Facebook, Twitter, Instagram, Reddit , and Linkedin and We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

Posted 3 years ago

“I ordered on-ear headphone from noon east, used several times for 2 weeks and I loved it but then the right speaker fell out without any force a small plastic piece broke and the right speaker fell. I contact them they said they can do nothing about it because it is misuse but it was just bad material. + when I bought the headphone, it should contain an in-line microphone as advertise but it came with aux without a microphone so when I blog the Aux to the headphone the build-in microphone stop working. the headphone still working but I can't use it, it's in the original box since that day. #pictures: https://imgur.com/a/qGtrMHo the broken piece: https://imgur.com/ZDNUolB in-line microphone: https://imgur.com/pvctdHk what I got: https://imgur.com/OEehEzy”

Helpful Report

Posted 3 years ago

Hi Mohamed ,we are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!

Posted 3 years ago

Hi Mohamed, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran

Posted 3 years ago

“it was OK experience with Noon. I used other platforms also. Delay for 1-2 days are normal, especially in this pandemic. But today, i got a call at 10 PM that my items will be delivered within 1 hour. So i wait 1 hour after i gave them my location only to got another called informing me the driver will go now. So i wait and at 00.00 i called him and got rejected. And now here i am complaining about the rude attitude and unprofessional driver. Who the hell delivered in midnight??”

Helpful Report

Posted 3 years ago

Hi Baim , Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further : Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt. Live chat Email care@noon.com for KSA & UAE or egypt@noon.com for Egypt. On social - we’re on Facebook, Twitter, Instagram, Reddit , and Linkedin and We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!

Posted 3 years ago

“I Have been waiting for my headphones to get processed for 2 days.”

Helpful Report

Posted 4 years ago

Hi , Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further : Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt. Live chat Email care@noon.com for KSA & UAE or egypt@noon.com for Egypt. On social - we’re on Facebook, Twitter, Instagram, Reddit , and Linkedin and We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran! We’re always looking for ways to make your shopping experience more enjoyable. Get in touch with us!

Posted 4 years ago

“Customer service good. But not as described items. Poor quality. Nice photos but actual way way different from items purchased.”

Helpful Report

Posted 4 years ago

Hi J. S. We are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 4 years ago

Hi J. S. it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 4 years ago

“They gave me 50Dhs as a compensation, where the shoes I ordered and the driver himself used to text me 30seconds before the delivery did not come on the specified timing. Moreover, the shoe I ordered is not available now and it was a gift. Unfortunately, could not give the gift and it felt bad. A really bad experience and I will ask the bloggers to state what happened with me so others can avoid that.”

Helpful Report

Posted 4 years ago

Hi Fares, we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 4 years ago

Hi Fares, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 4 years ago

“I ordered a Samsung Level U stereo Wireless Bluetooth In ear Headset and the product which noon delivered was damaged. I ordered that headphone for my sister who was their in Dubai was for few weeks and I trusted noon that they will deliver the quality product and what they delivered was the damaged product and this made my customer satisfaction 0 on the scale of 10, feels like I order something from the store which sells defective products with no warranty.”

Helpful Report

Posted 4 years ago

Hi Umang , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 4 years ago

Hi Umang, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 4 years ago

“Customer service is bad Always my order coming late after 5pm and in that time I will be in home There is no contact between customers and q express Really very bad”

Helpful Report

Posted 4 years ago

Hi , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!

Posted 4 years ago

Hi, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Noon Reviews