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Nordstrom Reviews

1.6 Rating 191 Reviews

13 %

of reviewers recommend Nordstrom

Company Reviews

1.6

Based on 191 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

ph:+1-319-846-4140

Email:

kate.detoye@nordstrom.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When my order didn't arrive instead of giving me the runaround she asked if I would like a replacement or refund. The customer service rep kept it short sweet and to the point, I have had SOOOOOO many negative experiences when a shipping company miss delivers I was not expecting this to be any different. (The woman who helped me was Nakeyda Y.) I am going to be going out of my way to shop at Nordstroms this Christmas.”

Posted 6 years ago

“(From feedback sent to Nordstrom...) I placed an order with a customer service rep prior to the overnight shipping cut-off time. I was assured that my payment cleared and that I would receive my order the next day, a Friday. I learned on Friday (night) that the order was shipped that day for delivery on Monday. After two calls to Customer Service, including a long conversation with a supervisor, I was told that "unfortunately" the only thing that could be done was a refund of my $15 overnight shipping fee. This demonstrates to me a complete disregard for the customers' experience. I had purposely ordered and paid for overnight delivery due to my specific need. What I am left with is free two day shipping which is exactly what I could have elected, had that been a workable option for me at the time I placed my order. This is extremely disappointing, particularly in light of the fact that I had very nearly placed my order with Bloomingdale's and I only switched to Nordstrom due to the advertised sales price match and my membership in Nordstrom rewards. Nordstrom should have given me the courtesy of notifying me on Thursday that my order was not processed in time for shipment, allowing me to cancel my order and place it elsewhere to receive it when it was needed. Failing that, my shipment should have been flagged for Saturday delivery. To have my $15 shipping fee credited as full consideration for this mishandled transaction is insulting. There are many online retail options and l will take my business elsewhere in the future.ł”

Posted 6 years ago

“I’ve ordered from Nordstrom.com for years. I never had a problem in the past until about a year ago. Twice this year, they did not ship all items. The first time, they refunded me for an item not shipped. It happened again this week and they are not only refusing to reimburse me, but are insinuating I’m tampering with delivery. I’ve spent large amounts of money at Nordstrom over the years. Both items i reported missing from th packages were under $25. I was told that in the future, I can call a special number to order and then they will ensure all items have been inspected and are in package. Shouldn’t they do that with all deliveries? Beware, Do not order from them.”

Posted 6 years ago

“Nordstrom is always easy to work with as far as exchanges go, I typically purchase shoes from them on-line and if for some reason the fit/size is not perfect they will exchange them in store or via return shipment. Their customer service is wonderful most of the time. I love the options and quality that is offered at Nordstrom, I am a shopper for life!”

Posted 6 years ago

“Purchased a beauty collection set and was told I would be receiving a free gift with purchase. When received, no gift was included. I contacted customer care asking what happened. They said it was their mistake and that they would not do anything about it. If I really wanted to, I could return product. So their mistake is my problem. Dismissive and wasteful. I will never shop at Nordstrom again.”

Posted 6 years ago

“Nordstrom carries the highest quality brands all in one place. The BEST thing about Nordstrom is their free shipping and returns, that is what keep customers coming back.”

Posted 6 years ago

“I recently ordered a Frye Campus Shopper bag from Nordstrom. It arrived quickly, was well-packaged and looked exactly as described online. Love it and am looking forward to using it on an upcoming trip. One wish: I wish Frye made an insert/organizer available to purchase for this tote. Since the leather is beautifully soft, the bottom of the bag sags a little when carrying a 13 inch laptop inside. Will be keeping my eye out for an organizer that will fit, in the meantime.”

Posted 6 years ago

“They always have the merchandise that I am interested in available in my size and shipping is always on the low end of the estimate. Customer service for returns is super easy, and the representatives you deal with are outstanding.”

Posted 6 years ago

“Worst store ever they can deliver a right parcel even after charging $15 extra . They send me worng product for two time . When u try to reach customer service they say we cant do anything because its in out policy . It was an cheap customer service and cheap behavior by representatives . I would not recommend anyone for nordstorm”

Posted 6 years ago

“Sales people will not help you anymore. Use to be a good store. Clothes are wrinkled and cheaply made. Still go in if passing by store as they will give you samples of expensive perfume or other face products for FREE. Easier to go on Amazon or other online stores as service is always easy and no one is texting.”

Posted 7 years ago

“Nordstrom Chandler Fasion mall Men's Dept I don't mind paying a premium as long as there is good selection and Service Unfortunately there is neither Only one suit my size Only Three dress shirts in 18. And I waisted two separate trips to pick it up the second time they had me waiting over 40 min... I've been Nordstrom customer over 20 years and typically buy at least one or two suits per year I will absolutely not go back to Chandler Nordstroms And unfortunately I don't think I will use Nordstroms as a company in the future Much better options available”

Posted 7 years ago

“Customer service is 5 out of 5. (Park Meadow CO) Dropping Ivanka Trumps line is 100 out of 5. Good decision!! Thank you!”

Posted 7 years ago

“I don't need my shopping trips politicized. And I prefer not to do business with those who are obviously dishonest. If dropping Ivanka Trump's line was not political, where are the announcements of all of the other lines you have dropped over the years? I could care less about your politics. Shopping is a leisure activity and I don't have to agree with the politics of the businesses I buy from. But I do have an expectation of honesty. You have lost my trust. If you don't announce every product line you drop from now on, it will prove your dishonesty and hypocrisy. I expect disappointment.”

Posted 7 years ago

“Love this store! Always quality merchandise and classy designs. My husband loves the men's shoe department--honestly, nothing like it anywhere. The fact that they continually assess designs and make decisions about whether merchandise is meeting the needs of their customers is what sets them apart from other stores. Thanks Nordstrom for making "retail therapy" so satisfying!”

Posted 7 years ago

“Long time customer. Tops for quality and unbelievable service. I even read the book the Nordstrom way to teach our teams how to do it right. Retail is about performance so if you don't outdo other brands your gone. Capitalism at its best. For those that are naysayers pay no mind, keep focused on what you do best, selling great products and providing outstanding service. I'm not going anywhere!”

Posted 7 years ago

“I will never shop there again because they choose the commiesame over Trump hope they go out of business they are overpriced”

Posted 7 years ago

“Won't ever shop this place .What a crappy way to do business.Not carrying Ivankas line because you don't agree with politics? I will spend my money elsewhere...”

Posted 7 years ago

“as a result of your decision to end your business with Ivanka Trumps line I will no longer be shopping at any of your stores. I will no longer use your card and I will make sure that all of my friends are aware of your despicable position. You represent the worst of the worst in this country and deserve to lose your business.”

Posted 7 years ago

“I loved the fact I could buy Ivanka's line from your store. I am very disappointed you have chosen to jump on the bandwagon. This is not a good decision. I am boycotting you, TJ Maxx, and any other store that follows suit.”

Posted 7 years ago

“Always polite. Always good products and service. Thank you for dropping the Ivanka Trump line, for whatever business reasons you have, I support Nordstrom as I think the Trumps are mashing their personal fortunes with the office he holds. Thank you Nordstrom”

Posted 7 years ago

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Nordstrom is rated 1.6 based on 191 reviews