Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took over 2 weeks to deliver 2 of the 3 bags of dog fòod I ordered. It has now been 3 weeks and I still haven't seen the third bag.”

Helpful Report

Posted 2 years ago

“Still is now 13/06/2023 and I am still waiting for my order from 24/04/2023. Was told there was a delay on 03/04/2023. Advised that my order was waiting to be collected by the courier on 05/05/2023 and that the courier would advise me directly when it would be delivered. I am still waiting for advice on delivery. I hope you are enjoying my money! I have nothing to show for it. VERY POOR PERFORMANCE”

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Posted 2 years ago

“Still waiting for my dog food after many weeks.”

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Posted 2 years ago

“Disgusting company to deal with. I ordered frozen dog food to the value of £49. I emailed them to say I hadn’t recieved my order. They replied saying my order was being shipped that day but no tracking number was given. That was a week ago and despite numerous emails to them which they have ignored I still havnt recieved my goods and I’m £49 out of pocket. dO not buy from this company!!!”

Helpful Report

Posted 2 years ago

“ORDER NOT RECEIVED!”

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Posted 2 years ago

“Good service. The antlers we ordered are great keep our puppy happy.”

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Posted 2 years ago

“Placed an order on the 25th April and I am still waiting, contacted them and was told they would find out where my order is and still haven't received it.”

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Posted 2 years ago

“I am still waiting for my delivery from Not in the Dog House. My payment was taken immediately on placing my order about a month ago and I was told delivery was in a few days. I have since had an email saying delivery is delayed but nothing until earlier this week when I was again told the order was awaiting dispatch. Nothing since then. Incredibly poor service and communication.”

Helpful Report

Posted 2 years ago

“Absolutely Terrible, worst ever experience with online purchase. promised my refund still no refund, still no dog food despite automated messages to say on way despite it being cancelled. I want my money back now. This is Diabolical customer care and cannot speak directly appalling customer care. I have escalated this with bank now.”

Helpful Report

Posted 2 years ago

“I am still waiting for refund from 15th April as did not receive order l have been sending messages to you for several weeks including 4 in the past 2 days with no reply ? Absolutely would not recommend to anyone Can you please sort out refund in bank today”

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Posted 2 years ago

“Still waiting for order”

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Posted 2 years ago

“Have not received any correspondence or my order since the end of April. Bought dog food elsewhere as still waiting. Would like a refund as not happy at all.”

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Posted 2 years ago

“This company is worth 0 stars if you want to know why Just go on not in the dog house are in the dog house profile on Facebook absolutly a disgrace avoid at all cost.”

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Posted 2 years ago

“Don’t use them . My order was placed on 7/4/23 still waiting on 12/5/23 . They won’t answer their phone . They won’t cancel the order and not delivered either . I now have to contact credit card company to arrange a chargeback . Poor dog I had to source his food elsewhere . Easily the worst experience ever . Only have one star because it wouldn’t allow 0”

Helpful Report

Posted 2 years ago

“I would give 0 stars if I could. I never received my order - £60 worth of goods. My request for a refund was accepted and should have happened in 3 to 5 days. I am still waiting.”

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Posted 2 years ago

“Having ordered dog food from you weeks ago I've still not received it”

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Posted 2 years ago

“I have not received my order !!!”

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Posted 2 years ago

“I ordered dog food 2 weeks ago and have still not received it - very disappointing- tried emailing to ask when it will be delivered and keep getting same automated reply - will be with you shortly - tried contacting by phone - no answer 😡”

Helpful Report

Posted 2 years ago

“Unfortunately not had a good experience waited for a month for it to be Disbatched connected you by email , and response was I should receive tracking info soon. No explanation why it’s taken so long and still not received my order”

Helpful Report

Posted 2 years ago

“It took 2 weeks to arrive and when I repeatedly asked for information, I was fobbed off and then I was ignored. As this is food for my pet I think 2 weeks is way too long and I need to be informed of any problems or delays. If I was told how long it would take I would have been prepared when in fact I had to put my dog on another food that has not agreed with her. I will not be using this company again and I would caution anybody else.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews