Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“My cat likes Applepaws senior, which is no longer available from my local pet shop. Thank you for supplying it.”

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Posted 2 years ago

“We always bulk buy food for our pets but it's becoming difficult to find the quantity we need came across the website online while searching for our dogs food and was impressed with the price and quantity of the chub rolls they eat and ordered there and then. Updated often on my order and it arrived in good time and product well packaged Very pleased all round with "not in the dog house" definitely using again.”

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Posted 2 years ago

“I still have not received my purchase”

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Posted 2 years ago

“NEVER USE THIS WEBSITE I PAID ON 8/4 CHASED 5 DAYS LATER , CHASED 10 DAYS LATER , DAYS WAS THEN TOLD THEY WERE ON WAY TO WAREHOUSE, REPLIED SAYING IT WAS IN WAREHOUSE , CHASED FOR INFO 2 DAYS LATER , CHASED 5 DAYS LATER, ASKED FOR REFUND AS SAID MISTAKE IN WAREHOUSE, 5 DAYS LATER SAID THEY WERE SHIPPING , I HAVE JUST 36 DAYS AFTER MONEY WAS TAKEN SAID I AM REPORTING THE HOLDING COMPANY ECOMMERCE BRANDS LYD OF KNARESBOROUGH AND THE DIRECTOR JAMES WILLIAM WRIGHT TO THE GOVERNMENT INSOLVENCY UNIT WHICH ALSO COVERS THIS. iTS CLEARLY A FRONT COMPANY THAT JUST TAKES YOUR MONEY AND DOES NOT DELIVER ANY GOODS.”

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Posted 2 years ago

“Really poor company. Ordered dog food, didn't come within their timescale. Called them as I was running out, told it was already on it's way, despite order being unfulfilled. Waited again and then days later got message saying order delayed. Asked to cancel, then told it would be up to to 2 working weeks for refund so they will have had my money a month! I would stay well away from them if I were you!”

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Posted 2 years ago

“My order never arrived…. I have emailed and still nothing back.”

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Posted 2 years ago

“Well considering, my dog hasn't received his food which was ordered on the 8th April, it's been dispatched, shipped , and apprantly you are going to refund me, which I still haven't received.. Total waste of time, useless rip off company don't order from them, and it's not just me, that are having problems”

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Posted 2 years ago

“Still waiting for my order, I was told it would be chased up, still hasn't arrived more than a week after I ordered it.”

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Posted 2 years ago

“Should be score of 0 Order placed 19 days ago and still NOT RECEIVED Dreadful communication (automated replies). Useless tracking info An appalling service and a worse than appalling company Will soon be looking to the small claims court if order not delivered or refund received.”

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Posted 2 years ago

“Extraordinary they had the cheek to send me an email asking me to review them given that they haven’t sent my order and are ignoring my emails on the subject.”

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Posted 2 years ago

“Ordered the wrong product but you are willingly exchanging it for what I wanted. Staff were very helpful and sincere. Cannot compliment you enough on the product and on your customer professionalism. Thankyou”

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Posted 2 years ago

“I have still not received my item despite ordering it over 3 weeks ago. I have chased this numerous times, always to be told that ‘it has been despatched and that I will receive tracking details shortly’ but still nothing received. Terrible customer service”

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Posted 2 years ago

“Not received order yet and no tracking provided its been 11 days”

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Posted 2 years ago

“Appalling company, took 5 months to receive full order, will never use again!”

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Posted 2 years ago

“Product still not received”

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Posted 2 years ago

“Dog food bag weight delivered less than advertised and over priced. No answer from customer service’s and no reply to the numerous emails sent asking for explanation. Very poor indeed.”

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Posted 2 years ago

“Still not received my order!”

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Posted 2 years ago

“Only a 2 because of the length of the wait purchased on 27th april only got it today”

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Posted 2 years ago

“very good and quality food kept me informed on delivery will use again”

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Posted 2 years ago

“I waith for dog food more then one month. And after I send so many emails and treating the company that I will speak with my bank for refound because they haven't send my order and not received any refund. They send finally the order after one month!!! I will not recommend”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews