Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t recommend and won’t order again. Ordered couple of things 29 of April. 5th of may received message that the parcel is on its way. No tracking number. It seemed a bit long so I chased, unfortunately haven’t heard back.”

Helpful Report

Posted 2 years ago

“Ordered on 30th April and still waiting for the product to be delivered, would not recommend dealing with this company if you want a speedy delivery. Can't comment on the quality of the products as they haven't arrived yet!”

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Posted 2 years ago

“Easy website, good value products and timely dispatch. Would use again”

Helpful Report

Posted 2 years ago

“We ordered from this company and we got an email confirmation to say that it would take between 3-5 business days bearing in mind we have two bank holidays in between. I received no further email until I had to chase 2 weeks later and then I received an email saying that they will chase the warehouse and then it was finally shipped to us, but I believe that if I hadn’t of chased this up then we wouldn’t have received the order at all. I have reviewed all trust pilots reviews which are shocking so I really thought I’d lost my money but I think I may have been one of the lucky ones. I wouldn’t order again from this site but hopefully they will improve their services”

Helpful Report

Posted 2 years ago

“Dreadful experience. Placed an order 20th April and still waiting. Emails have been sent and it is always on its way. Money was taken out of bank. I continue to chase my order and it is now 13 May 2023.”

Helpful Report

Posted 2 years ago

“Didn't receive my parcel within the time frame specified. I asked for an update I.e. tracking details, which courier the package was with and status update. None of this was provided. After continued follow up with limited to no response, I have requested a refund. They did respond ASAP to confirm receipt of email and that a refund will be processed within 5-10 days. Hopefully I receive this on time. For me the real lack of clarity around the delivery, by being unreliable and not having tracking details it makes it really hard to plan out your dogs food. Really disappointed as I like to support small business' where I can. After reading the reviews, with many aligning to my own experience. I will not purchase from here again.”

Helpful Report

Posted 2 years ago

“Very poor service,goods never delivered,numerous excuses and offer of a refund which has still not arrived.”

Helpful Report

Posted 2 years ago

“Order never arrived, and I am yet to receive correspondence regarding this order. I am out of pocket and feeling really disappointed. Poor show.”

Helpful Report

Posted 2 years ago

“If I could give it a no star I would. After weeks of asking for a refund we had to go through the charge back with the bank as never received the goods and the refund was never going to happen. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Still waiting after two and a half weeks for a delivery!!!!! Now that’s 3 weeks for delivery! Numerous messages left in answer phone! No reply’s. Numerous e mails sent and all you get in return is automated reply’s! Terrible customer service !”

Helpful Report

Posted 2 years ago

“Awful… dog food still not arrived over two weeks after ordering. Have requested a refund. No one has replied to my messages. Whole experience truly awful. Would never order from this company again”

Helpful Report

Posted 2 years ago

“DONT GIVE THIS COMPANY YOUR MONEY I Ordered a dog bed in January, had emails saying despatched, emailed numerous times still haven’t received my order, have asked for a refund but haven’t had that either. They don’t answer the phone or respond after the first couple of emails”

Helpful Report

Posted 2 years ago

“I ordered two beds , only 1 arrived . I have returned the one bed as too small for my dogs and have requested full refund of both beds .”

Helpful Report

Posted 2 years ago

“Ordered 8.4 and 6 weeks later still nothing. Had 1 email saying it is getting ready to ship but no longer my breath!!”

Helpful Report

Posted 2 years ago

“We ordered dog food on the on the first of may.We have received an e mail confirmation of the order.on the 1st may and the on the 4th may after we sent an e mail wondering when it would be delivered and was told the order has been dispatched we are still waiting for it .On the 11 we were told it would be chased up.Still waiting for it .We allowed enough time so as we wouldn't run out of food ,let's hope we get before our dog goes hungry.”

Helpful Report

Posted 2 years ago

“Order placed 1st not received at 12th despite being notified of delivery and making contact with yourselves.”

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Posted 2 years ago

“Still waiting for our order to arrive”

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Posted 2 years ago

“Still not received”

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Posted 2 years ago

“I have not received the goods”

Helpful Report

Posted 2 years ago

“Still not received either dog food or refund I requested on 12th April. Can’t phone email response always the same. Refund has been actioned worst company I have ever dealt with”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews