Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Never received order or refund”

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Posted 2 years ago

“My order has not turned up”

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Posted 2 years ago

“What a laugh, asking for a review of products not received - it's been almost a month now. I have emailed twice and received identical responses saying it will be shipped immediately...STILL nothing. Very poor service. Will NOT be ordering from them again!”

Helpful Report

Posted 2 years ago

“Please do not order from this company , I wish I had read the reviews before ordering . They advised that my order had been dispatched but no order number . I cancelled the order after seeing the reviews and am awaiting a refund . Not worth risking your money .”

Helpful Report

Posted 2 years ago

“Almost 3 weeks and still haven't received my items, no reply to my email that I sent 5 days ago”

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Posted 2 years ago

“This company is rubbish and their customer service is terrible. They sent me the wrong product then ignored 6 emails from me. I’ve been left fuming mad and taken it up with Revolver”

Helpful Report

Posted 2 years ago

“Terrible service. Product did not turn up, no delivery information. It has taken me 5 emails and completion of a formal refund form, with no response to that, to be advised that I can have a refund. No sign of that yet, no information about what happened. Would not use again”

Helpful Report

Posted 2 years ago

“NEVER RECEIVED MY FULL ORDER, ORDERED AND PAID FOR THE ORDER IN APRIL ONLY JUST RECEIVED HALF OF IT NOW STILL WAITING FOR REST OF MY ORDER!”

Helpful Report

Posted 2 years ago

“I have had no delivery. No refund. I’m very upset and am not sure if you are a legitimate company. I have asked for more information but not had anything concrete. I have reported concerns about my two orders to my bank. Not happy at all and it’s the first time I used this company. I have re ordered from another company who have delivered but sadly I have had to go over budget this month on dog food due to this suspicious company.”

Helpful Report

Posted 2 years ago

“Woeful company. I ordered cat food on the 5th April and received nothing for a month. After a follow-up conversation, they stated that my parcel had been dispatched however may have been lost and would have sent a replacement. No replacement was sent. On the 3rd of May, they replied to my email and said that I will be refunded in 5 -10 days. It's now the 17th of May and I have yet to receive anything. The company is an absolute joke and needs to be shut down immediately. Please avoid it like the plague, as they will only disappoint.”

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Posted 2 years ago

“I waited for 6 weeks for my order and got fed up so I asked for a refund - still waiting 😡”

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Posted 2 years ago

“I still have not got my dog bed purchased in January!!!! It’s over 5 months now that I am still waiting and my dog has been without a bed!”

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Posted 2 years ago

“Still haven’t received our order despite several emails and voice mail enquiries (which is never answered). Still waiting for a response as I write this.”

Helpful Report

Posted 2 years ago

“Very poor service from a very poor company Waited over 5 weeks for a bag of dog food to be delivered managed to get the same dog food from a local pet shop on next day delivery A call centre number with no operators & just got generic emails saying your delivery is being got ready for deliverdelivery. DO NOT USE YHIS COMPANY”

Helpful Report

Posted 2 years ago

“More than 2 weeks after ordering, the product has still not been delivered. Attempts to find out when it will be delivered elicit "it's on its way" responses only. Tried emailing and telephoning. Not customer service as I would expect it.”

Helpful Report

Posted 2 years ago

“Ordered dog food a month ago , stil not recieved it , requested a refund & said it would be 5-10 days still no refund , automated email replies saying same message over again , DO NOT BUY FROM THIS SITE”

Helpful Report

Posted 2 years ago

“Ordered on 21st April and still haven’t received the order! Not happy as now £40 out of pocket and have had to buy 2 sacks of dog food while waiting for this.”

Helpful Report

Posted 2 years ago

“Order not received. Refund requested, not received.”

Helpful Report

Posted 2 years ago

“I put in an order No 126481 on 22/4/23 & received a notification 2 weeks later saying my order had been dispatched & a week later I was told again that it's been dispatched, both lies because today 16/5/23 still have not received anything. Tried to ring them to request a refund & all I got was an answering machine. DO NOT DEAL WITH THIS COMPANY, their comms are rubbish & as far as I'm concerned the whole thing is a con.”

Helpful Report

Posted 2 years ago

“Same as many others paid for order then no delivery. This co should be removed from google search.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews