Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received goods despite multiple emails chasing and being told dispatched. just arrived but hard work chasing after 16 days.”

Helpful Report

Posted 2 years ago

“I placed my order at the beginning of April, have chased this 4 times, get standard reply. Still not received and am now being asked to rate the company. If there was a zero star I would have rated it at that. Dreadful customer service and 7 weeks later still not received my order.”

Helpful Report

Posted 2 years ago

“I ordered cat litter from this company and it still hasn’t arrived, nearly 3 weeks later. I had to ask for a refund. This was my first and last order.”

Helpful Report

Posted 2 years ago

“Purchases have not arrived despite several emails. I have been told that they are on the way and I will receive a tracking order shortly. This never arrived either. I don't understand why they would tell you they are on the way when they are obviously not.”

Helpful Report

Posted 2 years ago

“Terrible company & poor communication Ordered on 4th May, hadn’t turned up 11 days later, tried contacting multiple times via website, email, messenger and phone but no response Completed cancellation- no response Eventually after involving trading standards they advise will be refunded but not received yet”

Helpful Report

Posted 2 years ago

“Haven't received the item unfortunately”

Helpful Report

Posted 2 years ago

“My parcel was dispatched two weeks go but I still haven’t received it. No tracking number was allocated so I can’t track my parcel. Not very impressed.”

Helpful Report

Posted 2 years ago

“Placed order two weeks ago for two dog beds. Chased after a week and was told they had been dispatched and a shipping update would be available shortly. Two days later received another email saying they had not been dispatched. A week later I chased again to be told (again) they had been dispatched and a shipping update would be available shortly. Still no dog beds and no reply to emails apart from an automated response. Poor customer service.”

Helpful Report

Posted 2 years ago

“So poor there are no words I still have not received the order”

Helpful Report

Posted 2 years ago

“my order never arrived and I have never received my refund. Hence POOR. If I could score lower, I would”

Helpful Report

Posted 2 years ago

“I emailed to cancel an order as I had more dog food than I realised. They acknowledged this cancellation. My order was still delivered, which I don't want nor have space for They have not replied to any emails since It was a raw food delivery which was defrosted on delivery”

Helpful Report

Posted 2 years ago

“No communication and no delivery. Loads of requests on line, by email and phone, nothing.”

Helpful Report

Posted 2 years ago

“I placed an order on 8th April - and was told it was delayed but shipped on 27th April. It has never arrived nor do I have tracking info. Despite numerous emails and a phone call I've not had a response or refund from Not in the Dog House. So you are in the Dog House now! Please contact me to resolve.”

Helpful Report

Posted 2 years ago

“Avoid this company , we placed an order for dog food back in March this got delayed getting dispatched & then “ got lost “ , got told end of March we will receive a refund still waiting , all we get told is it’s been sent it’s been over a month since we got told you will receive your refund any day now”

Helpful Report

Posted 2 years ago

“I’ve still not received my goods, you keep telling me it has been despatched but I never receive tracking & then I receive emails telling me it’s gone to the warehouse. I am currently waiting on a reply to give me a accurate delivery date.”

Helpful Report

Posted 2 years ago

“I still have not received this order and would like a refund as it has been over two weeks now since I ordered from you !!”

Helpful Report

Posted 2 years ago

“I ordered, nothing came, I asked for a refund, was told it had been refunded, but it wasn't, I then got an e-mail saying goods had been sent. Still waiting.”

Helpful Report

Posted 2 years ago

“I still haven't received my order!”

Helpful Report

Posted 2 years ago

“Terrible company. Ordered a dog bed on 5 January 2023 and have still not received it despite numerous calls (no answer) and ignored emails. No delivery still”

Helpful Report

Posted 2 years ago

“please note i ordered these items on the 02nd may. after repeated requests about my order, it would be appreciated if you can enlighten me if there is any possibility that i will be getting my order this year.!!!!!!!!!!!!!! thanking you in anticipation, although i am not holding my breath on any developments. very,very poor performance. regards nick oliver ,”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews