Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Nothing received after 3 weeks. Had a holding email after initial complaint. Going to ask my bank for a chargeback. :-(”

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Posted 2 years ago

“Would 0 star if I could waiting 3 weeks for delivery had to ask for a refund”

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Posted 2 years ago

“No goods arrived no customer service - they have taken my money - i am taking this up with my credit card company as illegal activity … they are useless no communication and taken my money with no goods sent … i will not use again”

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Posted 2 years ago

“Ordered items on 30/1/23 was advised via email a few days later of a delay. I had heard nothing by 16/02 so chased via email . An email received by return said items should be despatched shortly and notification would be sent. As if today 23/02 items still have not been received. Chased via email and phone, no response to either. DO NOT USE THIS COMPANY”

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Posted 2 years ago

“6 weeks later and still no goods after numerous emails. Where are my goods?????”

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Posted 2 years ago

“Still not received my order from 11/2/23 and getting ignored by email now. Not good at all”

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Posted 2 years ago

“Took my order and payment. Didn't have what ordered in stock. I asked for my order to be cancelled after 2 weeks. Still waiting for my refund. Definitely will never use this company again.”

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Posted 2 years ago

“I haven't received my £55 order. You promised a refund that hasn't arrived either. I've passed this to my credit card company to deal with now.”

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Posted 2 years ago

“Product is good but delivery time was disgusting as had to pay extra £5 delivery and took almost 2 weeks to come”

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Posted 2 years ago

“Thankyou for asking me to review . I still have not received my order from 11/2 therefore cannot comment on the goods .”

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Posted 2 years ago

“They past me for pillar to post about my order etc never bothered to even send it and I checked reviews of the company online and this seems to be a regular occurrence!”

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Posted 2 years ago

“Didn't receive my order”

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Posted 2 years ago

“Poor service and no refund,Will not use again?.”

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Posted 2 years ago

“Been over 4 weeks and I have not received it, been told delivery info will be sent but my emails are being ignored when I chase. I just want a refund now but again; I’m ignored. I am sad to be leaving a negative review but when you get no replies what are you supposed to do.”

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Posted 2 years ago

“Waste of time still not received my order Nearly a month”

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Posted 2 years ago

“Sent some wrong items - sent photo's in two emails, two phone calls and two facebook messengers - no response to any of them”

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Posted 2 years ago

“Still haven't received”

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Posted 2 years ago

“Ordered 14th Jan stated delivery will be despatched. After numerous emails to the company, nothing was sent! 17th Feb I've decided to take this company to Trading Standards they have stated that my money will be refunded, still waiting! DO NOT USE THIS COMPANY!”

Helpful Report

Posted 2 years ago

“Ordered dog food 15/01. 20/01 told order delayed. 27/01 asked for order to be delivered next week or refund. 27/01 Told that order would be chased with warehouse and despatched and tracking no. Issued. 30/01 refund requested as no despatch/tracking no. had been sent. Told order cancelled 5-10 working days to reach bank. 15/02 no refund legal action threatened. Told order would be despatched. 18/02 order arrived. NO WAY TO RUN A BUSINESS. Will not use again I'm afraid.”

Helpful Report

Posted 2 years ago

“Ordered two weeks ago…contacted customer support to chase it up after nothing was processed and while it says it has been posted 7 days ago after speaking with CS, it still has not arrived nor have I received any tracking. Pretty gutted for my dogs more than anything as they love these treats!”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews