Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking service or lack of it from this company. Have had no correspondence from them even after using all channels available. No one ever answers the phone or replies to messages !!”

Helpful Report

Posted 2 years ago

“3 weeks later, no delivery of my order - they have my money! Customer service is as shocking as I'm reading in other reviews - they responded at first, now I am being ghosted. I just want my money back. DO NOT BUY FROM THIS BUSINESS!!!”

Helpful Report

Posted 2 years ago

“Good products and reasonably priced. Fast response and quick delivery of product(s) ordered. Will definitely be using the company again.”

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Posted 2 years ago

“SHOCKING COMPANY TO DEAL WITH! We have been waiting for over 4 weeks now for an order and are beginning to believe that we will have no choice but to request the money back from our credit. We are dog rescue charity and can ill afford to lose money. All the negative comments given by other reviewers we can relate to. DO NOT BUY FROM THIS COMPANY! 0 stars given in reality.”

Helpful Report

Posted 2 years ago

“Best place I can find for the only dog biscuits I trust for my Parson Russell's delicate digestion.”

Helpful Report

Posted 2 years ago

“Ordered my tinned dog food over three weeks ago. Got a message saying it had been despatched but never arrived”

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Posted 2 years ago

“Ordered nearly a month ago but still not arrived..”

Helpful Report

Posted 2 years ago

“I placed 2 separate orders a couple of days apart before noticing the reviews, if I’d noticed them I’d have never placed any orders. Waited ages before receiving an email to say orders had been dispatched, no tracking numbers, contacted the company regarding where the deliveries were as on the website they had both been marked as fulfilled, pretty quick I received a reply saying orders were still in warehouse and they’d get them sent out asap and I’d get a tracking number, still waiting on orders and never received tracking numbers, I emailed again requesting a refund and needless to say I’ve never heard anything back, this company is awful! Do not order from them it’s more grief than anything else, they are happy to take payment but don’t send items, they ignore when it suits and seem to be happy to delay you from requesting a refund”

Helpful Report

Posted 2 years ago

“STAY AWAY FROM THIS COMPANY I would give zero stars if possible. I placed an order two weeks ago and it hasn’t yet been dispatched. Their customer services responded to one of my emails and then stopped replying. A quick online search and I found out that this is happening with loads of other people. I’ll now contact my bank and see if the transaction can be voided so at least I get my money back.”

Helpful Report

Posted 2 years ago

“Would give 0 stars if possible. Atrocious customer service. Waited ages for order to be delivered promised it had been despatched. Still not received after 2 weeks so cancelled it and they confirmed this and said I would receive a refund within 5 to 10 working days. Today I had confirmation my items had been shipped which are now not needed as a went elsewhere. There’s no way of getting in touch by phone so have to wait for them to get round to answering emails. This is totally unacceptable after I cancelled.”

Helpful Report

Posted 2 years ago

“Havent even recieved my item and after messaging and trying to phone nobody has got back to me”

Helpful Report

Posted 2 years ago

“Not received goods ordered 4 weeks ago today I cancelled the order after several emails to them with no results very disappointing”

Helpful Report

Posted 2 years ago

“Not received good 4 weeks later”

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Posted 2 years ago

“Have not received my order yet”

Helpful Report

Posted 2 years ago

“I've been waiting for an order since January 9th. you stopped responding to email. I feel betrayed .”

Helpful Report

Posted 2 years ago

“Appalling experience. Having not received any delivery or dispatch update after 2 weeks, 3 emails were sent and a call made to cancel the order. None were responded to. Order was sent in any case after over 3 weeks, despite cancellation request. Retailer now ignoring refund requests.”

Helpful Report

Posted 2 years ago

“Great prices and communication from Will. However unable to fulfill the order due to supply issues from the manufacturer.”

Helpful Report

Posted 2 years ago

“Oredered item on 2nd Feb had to chase up delivery. Had to set up dispute with clearpay and then finally received item on 20th. Correspondence awful.”

Helpful Report

Posted 2 years ago

“Not received purchase yet after three weeks”

Helpful Report

Posted 2 years ago

“No tracking on parcel and parcel not delivered, was offered a refund but this never arrived then an email from 'not in the dog house" advising my parcel was on it's way. Still no tracking info. Gave gad to purchase else where....very disappointing”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews