Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“I placed an order for Dental sticks on 4th February. - On 9th February I sent an email to chase my order as I had neither received it, nor had any update. - In response I received an email from Amy in Customer Services saying my goods had been despatched - On 11th February I received an update saying "Sorry your order is taking longer than usual" and I would be notified when it was despatched - On 12th February I sent another email to Customer Services pointing out the two contradictory emails and asking when I might get my order - On 13th February I received an email saying my order was on its way and I would receive a tracking number from the courier - It is now 20th February. I still have not received my order, nor any tracking number. What I have received today is a request asking me to review the goods purchased!! If only I could This is the first time I have ordered from Not in the Dog House and I can safely say it will be the last.”

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Posted 2 years ago

“Very pleased with servies”

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Posted 2 years ago

“I still haven't received my goods yet”

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Posted 2 years ago

“I ordered some dog mixer food , was told it would take 3/5 days after 14 days of being told it’s in transit I cancelled the order . Still waiting to get my money back !!!!! Won’t be using these again sorry !”

Helpful Report

Posted 2 years ago

“Told my order was delayed. Then my order just didn’t turn up. So I ordered elsewhere. I had to email Not in the Dog House three times to tell them not to bother as I have sourced the dog food else where. A few weeks later and I’m still waiting for my refund! I would love to say I recommend this company as it is a small company who would appreciate any new business but first impressions last and I do not recommend this company on my own experience and won’t be using again.”

Helpful Report

Posted 2 years ago

“I have still not received my order or any tracking, give me my money back.”

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Posted 2 years ago

“Very helpful, sent out sample of grain free mixer for my dog to try as he suffers from gluten intolerance. Still waiting to see how he is on them.”

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Posted 2 years ago

“Money taken, two weeks later no product received, this seems to be a theme with this company, received an email to say delivery has failed twice, I know this to be 100% incorrect, asking for confirmation of address details is clearly a stalling technique. Time to redeem yourself guys where's my refund?”

Helpful Report

Posted 2 years ago

“I placed an order for a Valentines Day item on 1st February which didn’t arrive as expected within the time frame given. I had to chase it and a replacement was sent out immediately arriving the next day. Why then was there a delay in the first place if you can get an item to me overnight? Why did I have to chase it myself and wasn’t kept better informed? Not impressed and won’t be ordering again.”

Helpful Report

Posted 2 years ago

“Three week wait for product. Order cancelled, confirmed as cancelled and was then delivered. Would never order from them again”

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Posted 2 years ago

“Nothing received to date- ordered several weeks ago; large shampoo and dog food container. Sent various emails. Keep being told order is dispatched and I will receive a tracking number soon. About to request a refund. I do not trust this company.”

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Posted 2 years ago

“I have still NOT received my order. And now i am awaiting a response from my telephone call.”

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Posted 2 years ago

“Goods have not been received”

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Posted 2 years ago

“Been waiting for my delivery since 31st January, still not received and no reply to my emails chasing. Shocking service.”

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Posted 2 years ago

“WARNING! Do not buy from this company! They will take your money and never deliver.”

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Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

“Order #119191 Purchase didn't arrive, emailed 5 times, called 3 times and still nothing. Now waiting for a full refund but expect I will have to force my bank's involvement as do not trust I will get my money back with any ease. Looking at other recent reviews, I won't hold my breath for an easy refund either.”

Helpful Report

Posted 2 years ago

“Avoid at all costs. Wish I could give 0 stars. Product ordered 27/12/22 payment taken next day for that plus 5 day delivery. After a few weeks I emailed and was told it had been dispatched, it hadn't. After a month I rang them they don't answer the phone or reply to messages left. Emailed again insisting on a refund which I was told would take 5 to 10 days. Another month on no Product no refund and no cares given by this disgusting company. Need to be shut down. Will be going to trading standards”

Helpful Report

Posted 2 years ago

“Still haven’t received my items, ordered 14 days ago. Have been in touch and received an unhelpful, unspecific reply. Emailed again and haven’t received a reply so still have no idea when my stuff is arriving”

Helpful Report

Posted 2 years ago

“Order taking far too long to arrive. Received apology for the delay. Then received 8 days ago notification it was at last ready for dispatch. Not a word since.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews