Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Order never arrived, stopped responding to emails when I asked for a refund”

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Posted 2 years ago

“I placed my order on the 1st February. My card has been charged but the goods have not been received. I have sent several emails and left messages but have not received any details on when my order will be received.”

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Posted 2 years ago

“Order was never delivered. Customer service totally ineffective. Suspect they may not even stock the products I ordered. I cancelled the order and am awaiting refund. Will reclaim through credit card if not refunded.”

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Posted 2 years ago

“Not good service took ages to get delivered customer service not good when arrived missing items still waiting for a refund”

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Posted 2 years ago

“Dog food ordered in January and now six weeks later and no sign.”

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Posted 2 years ago

“Delivery states 5-7 days. I ordered on 7th February and it still hasn’t arrived, now 19th.”

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Posted 2 years ago

“Ordered dog food 10 days ago. Money taken from my account immediately and still no sign of delivery”

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Posted 2 years ago

“Paid for delivery which was estimated at 5 days, 15 days later and still no sign of order and now no responses to emails from in the dog house!”

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Posted 2 years ago

“Ordered parcel over 2 weeks ago and still haven’t received it.”

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Posted 2 years ago

“Never received my goods 2 weeks later asked for a review and haven't received my order”

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Posted 2 years ago

“The customer service/ communication was very good keeping you updated on your order. I am very pleased with the mat I ordered for my cat it is very good quality and my cat loves it 😍”

Not In The Dog House 5 star review on 19th February 2023

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Posted 2 years ago

“Have to say item was ordered on the 27th December, paid for on the day of order and only received it Wednesday!!, honestly it's awful, won't be using it, and would never buy from you again.”

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Posted 2 years ago

“My order still has not arrived.”

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Posted 2 years ago

“I ordered a pet pad way before Xmas and by January it had still not been delivered, I emailed them and they replied to me to say it had been shipped and they said to look out for a tracking number, after another week, still no tracking number! Another email sent asking them for a refund, they agreed to a refund. Another couple of weeks passed and still no refund, emailed again…. No response, then I received an email to say my order has been shipped! I received it a few days later. I would NOT buy from this company again.”

Helpful Report

Posted 2 years ago

“Made this order in January and still have not received it, I've emailed countless times with them saying the order has been dispatched with no proof. They are not replying to my emails now terrible company will never use again, avoid!!!”

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Posted 2 years ago

“Eventually got my order after a lot of chasing and it is what I ordered Would not use again”

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Posted 2 years ago

“Please give this company a very wide berth, its one thing to be still waiting 3 weeks for an order to be delivered but to be lied to when you email to find out what the delay is. First excuse, its been dispatched and we will send tracking straight away, 4 days later, sorry its not been despatched we will do it straight away, a few more days later, no response, a few more days no response so ive cancelled my order with full refund and get an immediate response but your refund will take 5 to 10 days. This is not how to do business or keep customers.”

Helpful Report

Posted 2 years ago

“I still have not received my order. I was told twice that it was dispatched, but i haven't had it. Where is my order? Please reply to my emails Very unsatisfied with this company.”

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Posted 2 years ago

“Absolutely disgusted with this service. I waited for over a month for my order to arrive, emailed countless amounts of time to their customer service team in which I was told that they had shipped the item, then the next member of the team would tell me they would send out a replacement. They had no idea what was going on. When I requested a refund I was blatantly ignored. I will never buy through this website again.”

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Posted 2 years ago

“Two weeks and still no dleivery.”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews