Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered dog food Sunday 12th Feb 2023 and 11days in I'm still waiting for a response today from "Not in the dog house" no body answering calls, and only emails saying they have warehouse issues... Poor customer service!”

Helpful Report

Posted 2 years ago

“Good ordering procedure and communication”

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Posted 2 years ago

“Still awaiting my dog food a month later. Will never use this company again”

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Posted 2 years ago

“WOULD NOT RECOMMEND COMPANY! Order placed on 21/01/23. Chased for update on 06/02/23, where I was told it had been dispatched (no tracking details received). Chased again on 15/02/23 as no more communication or tracking info had been provided), received no actual reply from the "store", but generic email received saying "Your order has gone to the warehouse and is on the way". That was 15/02, it is now 23/02. I've received no order, no tracking and no further communication from the Company. My review - save your money and shop elsewhere”

Helpful Report

Posted 2 years ago

“Fast dispatch very good value for money would recommend”

Helpful Report

Posted 2 years ago

“Ordered dog food 6 weeks ago. Chased up by email after 2 weeks to be told by Tom it had been dispatched. I then get another email saying my order was out of stock!! I’ve asked for a full refund & was told the money would be in my account within 5-10 working days.. 15 days later still waiting & now my emails aren’t being replied to!! Really disgusted with the lack of service”

Helpful Report

Posted 2 years ago

“I ordered dog food it was late and then you said you could not fulfill order and would issue a refund, I chased my refund many times but was totally ignored. So I went to my bank explained what had happened and they refunded me. Several weeks later I receive email saying dog food was on the way I emailed and said please don’t deliver as bank had refunded me when you wouldn’t, unbelievably it still turned up and sits in my house waiting for you to pickup. Hard to believe but that is the short version incredibly bad service.”

Helpful Report

Posted 2 years ago

“Still not received our order. An update on this would be good, as we are concerned where it is .”

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Posted 2 years ago

“I note from the many reviews regarding this company that this seems out of character, however, my experience of them is just appalling. I am so angry with the lack of goods, lack of service and now I'm being totally ghosted. I ordered and paid for 2 x bags of dog food, totalling £48.15 on the 26th January, I am still waiting for delivery as at 13th March. I have repeatedly emailed asking for an update which initially I received a reply simply saying 1) they could seem my order had been dispatched and I should get delivery info shortly....nothing came, then 2) they would re-dispatch the order. No apology for the delay, nothing. A month later still no delivery and now they are ignoring my emails. All I want is my order or now, simply, my money back. I find the lack of customer service awful, no replies to emails and no one EVER answers the phone. I would strongly suggest you avoid this company.”

Helpful Report

Posted 2 years ago

“Nearly 5 weeks after ordering Natures Menu dog food, it has still not been delivered, despite several emails to your customer services department requesting information or a refund I have received nothing”

Helpful Report

Posted 2 years ago

“I order some beef muscle and paid by card 2 weeks ago and to date have not received the product. Having followed it up I was assured this would be sent out as a priority but have heard nothing more despite chasing on Monday. Most unsatisfactory will never use this company again!”

Helpful Report

Posted 2 years ago

“Appalling service, no tracking, refund requested”

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Posted 2 years ago

“are you having a laugh, what purchase still not arrived order has been called and Still waiting for a refund. whole company is a joke”

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Posted 2 years ago

“My order was placed on 3rd of February and I still gave not recieved my order .”

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Posted 2 years ago

“I have not received my order in more than one month”

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Posted 2 years ago

“This company is an absolute joke, I cannot believe that you have just sent me an email asking how my dog is enjoying the product when I haven't even received them! I ordered these on 4th February, contacted you on the 14th February to be told my order would be sent out straight away - no apology that 10 days later my order still hadn't even been posted. It is now the 22nd February and I still haven't received it. I have had to buy the same product elsewhere now and would like a refund. I will be contacting the company to make an official complaint.”

Helpful Report

Posted 2 years ago

“Order still not arrived!!”

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Posted 2 years ago

“Never received my delivery absolutely rubbish supplier”

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Posted 2 years ago

“Do not buy read other reviews what an awful company conning people out of their money avoid”

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Posted 2 years ago

“Unfortunate we have not received our order which was made 5 weeks ago although we have emailed many times we cannot get a reply”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews