Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They do not send the goods. I purchased something in April 2023 now it it June and it still has not arrived. They seem to respond via email but they take no actions following the email. Avoid this company.”

Helpful Report

Posted 2 years ago

“Do not buy anything from them!!! I wish I read all this comments before. Exactly as other people describe. Delayed delivery that never came and an email apologizing which subsequent ignored emails!!! Still waiting my refund!!!!”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM THIS COMPANY! Goods haven’t been delivered, initially they returned emails apologising and saying delivery tracking numbers will be sent, that never happened, now there is no return contact whatsoever! Claims process through my credit card has been started and Trading Standards have been notified.”

Helpful Report

Posted 2 years ago

“Delivery never arrived, advised refund would be given but also hasn't arrived.”

Helpful Report

Posted 2 years ago

“We have been awaiting a refund for many weeks. When telephoning them there’s NEVER anyone to speak to, just a message asking that you leave your email and telephone number. Yesterday they had the audacity to say the money had been sent to our account. Today a similar email was sent to me and guess what, still no refund has been paid into our account. They should be visited by Trading Standards and made to close down and refund everyone who is due. Don’t use this Company.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY Order not delivered, initially helpful but they are now ignoring all forms of communication and despite advising a refund will be issued it has not. AVOID”

Helpful Report

Posted 2 years ago

“Placed order 19th May with 3-5 day delivery. I cancelled the order and requested refund on 26th May as no delivery I had ran out of food for my dog I had to purchase elsewhere. 5 emails later chasing my refund and nothing. DO NOT USE THIS COMPANY”

Helpful Report

Posted 2 years ago

“Ordered Gilbert puppy food it arrived and there was No sell by date on them I was definitely not going to use, they said I would receive a refund in 10 days but nothing, and now won't reply to my emails, I do Not recommend Not In The Dog House what a waste of money”

Helpful Report

Posted 2 years ago

“I ordered horse food couple of months ago and still not received it and no emails to say why or when to expect”

Helpful Report

Posted 2 years ago

“Ordered weeks ago, still not received my item.”

Helpful Report

Posted 2 years ago

“Order not received, no answer to calls or message left , promised replacement order straight away twice but 2 months on nothing received and no refund. Customer service shocking. Do not buy from this company.”

Helpful Report

Posted 2 years ago

“Order was very late and did not respond to emails”

Helpful Report

Posted 2 years ago

“Do not go near this company, not only is your order not delivered they also don't refund your money, even after upteen emails and talk of lawyers, horrible company, one of the worst”

Helpful Report

Posted 2 years ago

“Not impressed, still waiting for my delivery a month later!”

Helpful Report

Posted 2 years ago

“Extremely poor service. I would not recommend using as 6 weeks later I still have not received the dog food or refund. Now they don't answer emails. I should have read the reviews before I ordered. Last communication (today) I stated if i don't receive the refund/goods within 48 hours I am taking them to small claims court and the ombudsman.”

Helpful Report

Posted 2 years ago

“Still waiting for my order 3 weeks after ordering...would definitely not recommend this company.”

Helpful Report

Posted 2 years ago

“It's been about 4 weeks or more since I ordered dog ice-cream ( for my dog's birthday on 1st June) and a travel dog bowl, still havnt arrived, I have emailed they said they were sorry and would get onto it, I'm now on holiday so hoping they won't just be left on my doorstop.”

Helpful Report

Posted 2 years ago

“Ordered a product on 22nd May and have still not yet received it. Have Contacted the company and have not been given a satisfactory explanation. Very dissatisfied.”

Helpful Report

Posted 2 years ago

“I never did receive my order after a month of waiting. Communication was not great either so I requested a refund”

Helpful Report

Posted 2 years ago

“Still not received the harness I ordered 3 weeks ago.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews