Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered dog food over a month ago & still waiting, numerous emails sent & still not received food even though you taken money.”

Helpful Report

Posted 2 years ago

“Did not receive the order! Asked for refund, no response at all! How dare you asking for review? Wish I could rate it as zero star, horrible company”

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Posted 2 years ago

“Ordered and paid for a dog bed 4 weeks ago it still has not arrived and no tracking number ?”

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Posted 2 years ago

“The order was not fulfilled and I have not received the item I ordered. I have asked for a refund and I am still wSiting.”

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Posted 2 years ago

“Having placed an order, it took a week before I was advised of a delay. Also not told how long the delay would be. Due to this I ordered the dog food needed elsewhere, as I had no idea when/if my order would ever arrive. I did contact them for an update (after ordering elsewhere), but the reply was no help. Several weeks later I eventually received an email to say my order was at the warehouse for dispatch, I messaged to complain about the delay, from the reply the person didn’t seem to care, no apology or anything. I had planned to just have this order, but after that I requested it was cancelled, which reminds me I need to check I received my refund.”

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Posted 2 years ago

“ordered 28 May still waiting. on 19 June.. we have emailed. 1. it's on its way 2. you will have tracking its o its way 3. I'll get get it sent straight away Which is it ???”

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Posted 2 years ago

“Still not received my order from about 3 weeks ago and no updates as to when it may arrive”

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Posted 2 years ago

“We still havenot received the goods I'm not sure if they've repaid money into my bank account as yet as I'm too ill to go out and don't do o line banking”

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Posted 2 years ago

“Don’t bother”

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Posted 2 years ago

“Poor service didn’t receive the items, when asked about tracking info I had no response waited 5weeks before asking for a refund and it’s been 3 weeks since then and I was told it would take 5-10 working days.”

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Posted 2 years ago

“Really bad customer services they don’t reply to emails, 5 day delivery took 11 days Would never recommend to anyone and will never use this company again”

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Posted 2 years ago

“Placed an order month ago. Still waiting. Emailed them after 2 weeks and Amy from customer service said that she will chase it up and get it sorted ASAP. And haven't heard anything. Luckily paid with credit card and money can be refunded through credit card company. 🤞”

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Posted 2 years ago

“- zero order treats no delivery ask for refund no refund worse company”

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Posted 2 years ago

“It has been a month now and the dog food has not been delivered. They never answer the phone and don't always answer emails. Very poor customer service. I wont be using them again.”

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Posted 2 years ago

“Never received item -”

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Posted 2 years ago

“A month after placing my order , and after chasing 3 times I have still not received all the items I ordered.”

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Posted 2 years ago

“Dog food order still not arrived a month after ordering despite multiple emails saying it’s on its way.”

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Posted 2 years ago

“Order not delivered and impossible to contact. Do not order from them”

Helpful Report

Posted 2 years ago

“I haven't received my order! It's been over a month - I've contacted customer services multiple times and am still unaware if a replacement order has been sent or what is going on. Was really excited to try out the various items I had purchased, but the experience has been very disappointing.”

Helpful Report

Posted 2 years ago

“Placed order 1st June - meant to deliver no later than 7 June - nothing. Have chased, they don't answer their phone. Had a reply saying my order has shipped - when I asked for courier and tracking number... nothing! Will have to retrieve payment via the bank. Should be zero stars - and this website should be shut down, outright criminals. Take your money and then don't send an order. Should have checked reviews before.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews