Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on the 4/4/23. This still has not arrived. I have sent numerous emails to ask for help and advice and get the same automated response each time stating it has been despatched and I will receive a tracking number shortly. I have phoned . No one picks up the phone so I have left messages for them to contact me. No one has. I have now asked for a refund. It looks like other people have had the same problem. For a family business your customer service is very poor indeed. Come on , please sort it out. Not happy.”

Helpful Report

Posted 2 years ago

“Poor communication and hassle, would not recommend ☹️”

Helpful Report

Posted 2 years ago

“CON ARTISTS…..AVOID AT ALL COSTS Ordered dog food at the beginning of March, never heard anything regarding delivery for a couple of weeks so email them. Was told my order was on its way. A week later still nothing so, emailed them again and was told that they were unable to fulfill my order so asked for a refund. That was at the end of March and still no refund. Emailed again and was told it would be back in my account 7 to 10 days, that was 3 weeks ago. I have now emailed them 5 times and they are now ignoring me. Not sure what to do now…I’m a single parent and work long hours so as not have to claim benefits and they’ve stolen my money and should be ashamed in this current climate. Very angry 😡”

Helpful Report

Posted 2 years ago

“Didn't deliver.ive had to get my bank to refund my money.They wouldn't answer the phone and didn't return the calls Total waste of time”

Helpful Report

Posted 2 years ago

“Bad service order never arrived stealing customers money”

Helpful Report

Posted 2 years ago

“This is one big con company. I ordered some dog treats over a month ago and I keep getting a generic reply. I will be taking this company to the office of fair trading to see if they can sort my problem out. If you’re reading this NOT IN THE DOG HOUSE take note I am taking this further. I am not the only one with problems reading the reviews!!! you are ripping off many honest people… refund or deal with the authorities.”

Helpful Report

Posted 2 years ago

“Order placed on 26/2/23 and never arrived! I contact the company on 16/3/23 and was told I would be issued a refund within 5-10 working days, this never happened. I contacted them again on 11th April to be told again they would refund me within 3 days, contacted again on 24th April, now being ignored. Still no refund and no product. Absolutely disgusting service. Beware! I definitely will not be ordering from them again!”

Helpful Report

Posted 2 years ago

“Nearly one month later and still no Dog Food. Sent them many emails. First i was told it was shipped so i checked their website only to find out it had not been shipped. Later i asked again got the same reply shipped. await tracking number. Still no tracking number same replay every time, terrible company, dont use them. I am going through my CC company to get the money back. If it turns up one day with mould on it i will take it all back. Since then ordered from other company got it in two days.”

Helpful Report

Posted 2 years ago

“Dreadful customer service. I placed an order in March and haven’t received it yet. Unable to reach them on the telephone; left messages but sadly no reply.”

Helpful Report

Posted 2 years ago

“I've been waiting for over a month for my dog food to be delivered. They don't respond to my emails so I have to keep sending them. That phone number we're given is a joke.”

Helpful Report

Posted 2 years ago

“NO STARS !! still waiting delivery of my order from March of over £50 !!! Please don't get caught like I did Complete rubbish company”

Helpful Report

Posted 2 years ago

“Dog treats ordered 24 th March. Marked as despatched April 3rd. No order received. I have emailed 5 times and keep being told my order has been despatched and that my tracking info will arrive soon. Clearly not!! I will be contacting trading standards. Disgraceful way to conduct a business.”

Helpful Report

Posted 2 years ago

“I have still not received my order (over £200 worth) and despite leaving numerous messages on phone and by email no one has come back to me. Are they going out of business?”

Helpful Report

Posted 2 years ago

“Two weeks later and my order still hasn't arrived.”

Helpful Report

Posted 2 years ago

“Ordered 27 Feb. It took them 10 days to "despatch" the order (whcih it turns out they never did)....After 2 more weeks I gave up waiting for the delivery and cancelled the order. they confirmed a refund has been processed. that was 6 weeks ago. We are talking £40 of dog food here. pretty pathetic.”

Helpful Report

Posted 2 years ago

“Dog Bed and blanket ordered over a month ago, several emails, just kept saying the order has been dispatched and clearly it has not been. I have not received any communication from a courier service so obviously the order has not reached them. The emails appear generic with no evidence of actual investigation. Requested either goods or a refund. Advice from Trading Standards is to try and resolve the issue with the company, if no result then they will investigate. This company is definitely In the dog house, be careful.”

Helpful Report

Posted 2 years ago

“Do Not Order Here I ordered my puppy some raw food to arrive within a couple of days, five days later I recived an email stating that there was going to be a delay in shipping. I gave it a week and then contacted them to say I would not like the food as I am not comfortable giving my puppy raw food that has been in transit for weeks. I asked for a refund a month ago, they said they would issue one, however have still not received one despite ringing and calling multiple times. I never leave bad reviews but have to warn others since I don't want anyone else to be messed about like this!”

Helpful Report

Posted 2 years ago

“Appalling service, been waiting nearly 2 weeks for my order after being told it had been dispatched well over a week ago. No response company when contacted”

Helpful Report

Posted 2 years ago

“Goods ordered and nearly two months later not received. Emails chasing to company have not resulted in any progress. Wish I had read reviews earlier !”

Helpful Report

Posted 2 years ago

“I never received my item. No explanation given or refund.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews