Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Excellent price and fast service. Will be back. Thank you.”

Helpful Report

Posted 3 years ago

“Goods never delivered and refund still not received. Really shoddy customer service.”

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Posted 3 years ago

“Take your money and do not send goods then send sweet email saying they are sorry for the delay but still don’t send goods ask for a refund still waiting for the refund take my advice check out trust pilots reviews SHAME on You”

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Posted 3 years ago

“After much delay, I didn’t ever receive what I had ordered. Won’t be using this website again.”

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Posted 3 years ago

“My items were not received then, over one month after ordering, I received part of my order. However, I did not receive the tickless mini. I have still not received all of my items. The company is not responding to my emails or messages. I have not received correspondence or a refund. Avoid this company- they have taken my money and not fulfilled my order.”

Helpful Report

Posted 3 years ago

“Not received my order and now no communication as to where it is…ordered nearly 3 weeks ago will never use again no order and no refund..,”

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Posted 3 years ago

“Good communication and helpful. Highly recommend. Jo”

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Posted 3 years ago

“My order never arrived, after 3 promises of this being looked into by 3 different people neither one of them got back to me to let me know what is happening. It is a company that doesn’t give a damn about its customers from my unfortunate experience. Ive now asked for my money back, we shall see if that happens. I would never order from this company again & would not recommend them.😡”

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Posted 3 years ago

“It has taken more than a month and umpteen emails before my order arrived. Despite you saying that you had fulfilled the order on the 12th August. I had given up hope of receiving my order but thankfully it has now arrived.”

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Posted 3 years ago

“always perfect, thank you!”

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Posted 3 years ago

“Avoid!!!!! Awful company and service. Goods were never delivered (despite being told they were) and refund took weeks to come back after chasing multiple times.”

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Posted 3 years ago

“I still haven’t received my order after weeks the worst service i have ever had”

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Posted 3 years ago

“Waited 3 weeks and the order still hadn't arrived. I had a look on trustpilot and found there were a lot of bad reviews for this company. I was worried that I would not receive my money back as quite a few customers had said they had not received theirs. Fortunately I got my money back after 3 days of requesting it. Quite disappointed really because it looks such a genuine site with some good offers.”

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Posted 3 years ago

“Lovely website with a range of well priced products. Easy to navigate and use. Will recommend and will return as a shopper”

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Posted 3 years ago

“I am still awaiting delivery its been over 2 weeks”

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Posted 3 years ago

“Terrible customer service, no communication.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“I still haven’t received my order it must be nigh on a month now”

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Posted 3 years ago

“Great selection of products, found exactly what I needed. Shipped in really good time, and products were excellent quality. Would definitely shop here again”

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Posted 3 years ago

“It arrived eventually!!!!!”

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Posted 3 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews