Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Exactly as described. Arrived on time. Would highly recommend”

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Posted 3 years ago

“Long delivery time, then only part order delivered, had to chase remaining, just too much hard work to deal with this company. Will not use again.”

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Posted 3 years ago

“I still haven’t received my order. Very poor service.”

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Posted 3 years ago

“Emailed 6 days ago, missing items still not received a reply!”

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Posted 3 years ago

“I have not received the item ordered. Two enquiries have not brought satisfaction. I have received no refund.”

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Posted 3 years ago

“Great price delivered on time many thanks xx”

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Posted 3 years ago

“Never received my order, numerous emails chasing this up with little response. Only received a refund after opening a dispute through Clearpay. Terrible service all round, never again!”

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Posted 3 years ago

“Took far to long on delivery. Each part different information. Had to purchase elsewhere til delivery which wasn’t the idea.”

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Posted 3 years ago

“Still have not received my order. No reply to emails can't get through on the phone. ABSOLUTE RUBBISH”

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Posted 3 years ago

“I never received my order which I placed on the 26th August I keep emailing them no one bothers to get back to you and I have asked for a refund several times still waiting we need our dog food now I have already borrowed money to get sone while I was waiting but that is going to run out very soon so need my money back to get it.”

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Posted 3 years ago

“Not arrived very poor service”

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Posted 3 years ago

“Unfortunately I ordered a dog crate 2 weeks ago to bring my new puppy home however I am still waiting on it!”

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Posted 3 years ago

“Ordered 3 bags Lily’s kitchen biscuits after filing a dispute with this terrible company I have just received one bag not 3 9th September ???? Customer service is non existent , no response and no refund what they actual hell ?? Not just letting me down but my 3 ragdolls and apparently all about pets well not a chance don’t waste your precious time or precious money , I will fight on to get my refund for the 2 bags still outstanding, furious is in understatement”

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Posted 3 years ago

“Absolutely shocking service from start to finish. Order arrived and wrong crate delivered. Emailed customer service saying we’ve mixed orders up and I requested for it be exchanged with what I requested. 3 emails asking when this would happened I’ve been ignored and still left with the wrong crate. Absolutely shocking and won’t be using again. Understand mistakes happen but you need to rectify it”

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Posted 3 years ago

“Disgraceful company to deal with. Order placed 15th August and I was told I would get an email to confirm it had been dispatched. This email never arrived. I emailed them to ask what was happening and Will replied saying he could see it had been dispatched and I would receive confirmation email soon. Again, it never came. Emailed again and got the same reply from Will and again the email never came. I emailed again on 26th August to say I was getting nowhere with the order so to cancel it and issue me a refund. Tom replied saying they were sorry they were unable to fulfil my order and would issue a refund which would take 5-10 working days. Later that day I got and email saying it had been dispatched 15th August, the same day I ordered it?! So the parcel had gone from being dispatched twice to them now being unable to fulfil my order. Full of lies. I have emailed again today 9th September to find out where my refund is and Tom has replied saying he has now cancelled my order and the refund will take 5-10 working days!!!?? Avoid this company like the plague!!!”

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Posted 3 years ago

“awful service would not use again”

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Posted 3 years ago

“Awful company. Ordered three items only one turned up. Ignored all emails. Do not buy from this company”

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Posted 3 years ago

“Fast and efficient ordering”

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Posted 3 years ago

“Getting asked for review of product I haven’t even received yet!”

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Posted 3 years ago

“I had to chase my order as it was over 10 days and still not been delivered. Once delivered there was an item missing and despite many emails asking when I would receive it I'm still waiting (over 1 month). Wish I had read the reviews of this company first as it seems I'm not alone.”

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Posted 3 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews