Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“No sow of delivery and no assistance from Customer Support who said they would send a replacement but now gone quiet and none-responsive.”

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Posted 2 years ago

“Very good quick delivery and good price”

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Posted 2 years ago

“Eventually great! Had to wait over a month for our delivery to arrive but it was worth the wait! Three happy dogs with new beds so thank you.”

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Posted 2 years ago

“Bought the rosewood blanket for our new puppy and posted direct to the mother and pup before coming home to pick up scent. Is the most beautiful colour and so soft. It will be a cherished item”

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Posted 2 years ago

“They said the package shipped. But, no tracking number was provided, no non machine reply was sent and most importantly, you would never receive your package.”

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Posted 2 years ago

“I complained that part of my order was missing and that the dog food I ordered had defrosted….two weeks I am still waiting to receive the rest of the order.”

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Posted 3 years ago

“Frozen order inadequately packaged and transported. Partly defrosted on arrival. Request to cancel order due to shipping time totally ignored. Ordered 27/7/22. Good delivered 9/8/22.”

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Posted 3 years ago

“I still have not received my order. I placed the order on 2nd August. There is a telephone number to ring but I have never been able to get through to anyone.”

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Posted 3 years ago

“3 weeks ago I placed an order that I have never received, about 7 days ago I wrote an email to the store and asked for a refund, which I have not received yet! I DO NOT RECOMMEND THIS STORE!”

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Posted 3 years ago

“Very sorry to say that my experience of this company has been terrible from start to finish. In short: order placed in July, several weeks later it still wasn't delivered, they said they couldn't fulfill the order so I cancelled delivery and refund was promised within 5-10 working days. No refund received, many messages later (no reply, no acknowledgement, no apologies, nothing) and still no refund and it's now the middle of September. All I want is my money back that Not In The Dog House have had since July. They clearly couldn't fulfill my order from the start so why not just tell me?! I'm still having no replies to my messages and still have had no refund.”

Helpful Report

Posted 3 years ago

“I ordered from you on 3 August I am still waiting 10/9/22 as yet still no goods and still no tracking has been received now 05/10/22 still no goods and they keep saying that they have despatched them it's a con trying to get my money back through credit card”

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Posted 3 years ago

Thanks for reaching out. We’re really sorry that you didn't have a great experience with us. I’ve had a look over your order and I’m pleased that we were able to find a fast resolution for you. Hope you have a great day!

Posted 3 years ago

“I still not received my order from the 12 of August”

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Posted 3 years ago

Thank you for your review. Your feedback means alot to us and we’re really sorry that you didn’t enjoy your experience with us this time. We’d love to be able to rectify this for you, please could you contact our customer care team at woof@notinthedoghouse.co.uk. Hope you have a great day and we look forward to hearing from you soon.

Posted 3 years ago

“Avoid, you don’t receive your order or a refund and they don’t reply to emails.”

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Posted 3 years ago

“Didn't receive the dog food I ordered.”

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Posted 3 years ago

“I’m disappointed that my order took over a week to deliver , by the time it arrived I had had to go to Tesco, anyone want a case of dog food??”

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Posted 3 years ago

“Over the moon with my purchase, fast delivery. great communications. will definitely use again Many thanks”

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Posted 3 years ago

“I have been waiting over three weeks and still haven’t received my order”

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Posted 3 years ago

“11 days Now and still NO sign of my order ? ? ? I'm sure my cats would love to know what's happened to Their chicken hearts I have emailed and you have answered saying you would chase up my order I now have to open a dispute with my bank Very Disappointed It's My first order and I have 15 cats so you can only imagine how much food I would have had from you in the future I will Make sure to tell My cat show friends not to bother!”

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Posted 3 years ago

“Never arrived”

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Posted 3 years ago

“Took 2 weeks to deliver and spam daily”

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Posted 3 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews