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Not In The Dog House Reviews

1.5 Rating 4,548 Reviews
11 %
of reviewers recommend Not In The Dog House
1.5
Based on 4,548 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Not In The Dog House Reviews
Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Anonymous
Anonymous  // 01/01/2019
Really poor service - delayed delivery - non existent refund after numerous commitments to say it was on its way ! They lied ! Very unhappy 😔
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Posted 1 year ago
Didn’t get my purchse. No contact number anywhere. I send email but no response. Now trying to claim from my bank.
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Posted 1 year ago
Absolutely disgraceful lack of communication. Waited 5 weeks for a delivery, no tracking provided and then requested a refund, despite placating emails they have still not refunded my money. In my view they are trading dishonestly, knowing that they cannot fulfil orders and keeping customers money. Surely this is fraud !!!!
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Posted 1 year ago
DO NOT USE!! Should have read the reviews… ordered goods, not arrived. I have been told by them they have been dispatched and tracking info will follow but still not received them. I have requested a refund and now I am getting no response.
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Posted 1 year ago
Did not receive goods still chasing refund
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Posted 1 year ago
Do not order from this company. It’s a scam. I ordered some dog food last month. It still hasn’t arrived. I sent emails they said it had been dispatched. I kept sendiing emails asking for refund. They stopped replying and I never received the parcel. Have reported to the bank.
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Posted 1 year ago
Item never arrived. Refund requested but not issued.
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Posted 1 year ago
I ordered dog food and paid for it. The food wasn’t in stock for which I was never told. I cancelled my order over a week later and requested a refund. That was a month ago and I haven’t received any money yet. They now do not respond to my emails. DONT ORDER FROM THIS COMPANY. Over 50 complaints have been made to trading standards in 2 years. 🤬🤬
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Posted 1 year ago
We ordered 2 bags of dog food promised delivery within 2-3 days - still waiting. Can’t get response from emails or phone calls.Have filled in complaint form and refund request form - no response Dreadful customer service - do not use this company
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Posted 1 year ago
Scammers. Take your money, pretend to send the goods but don't despite lots of reassurances that they are on there way. Liars and thieves. DO NOT ORDER FROM THEM!
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Posted 1 year ago
BOUGHT HARNESS, PAID,NEVER ARRIVED,CANT GET MONEY BACK. THEY SHOULD GO BANKRUPT AND NEVER HAVE ANOTYHER CUSTOMER
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Posted 1 year ago
It's my fault, I didn't believe the negative reviews!! Pricing was competitive and all I wanted was some dog food, so what could possibly go wrong? Boy, was I naive! I ordered, received an email confirming and then I waited...and waited....and waited, chasing three times and still no food. Finally and at the end of my tether, I threatened them with legal action and was offered a refund. Three little words, 'DO NOT USE'!!!!
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Posted 1 year ago
I have been waiting over a month for my order. After sending several emails I finally received a reply telling me my order is on it’s way & I would be sent a tracking code..No Code sent…no replies to my emails. Really bad service.
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Posted 1 year ago
Still waiting for my order after 6 weeks. They've stopped answering my email s. Just taken the money. Do not order from these scammers
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Posted 1 year ago
Placed an order, didn't arrive, contacted them to get the automated reply from their computer 'Amy' to be told sorry out of stock, left it a bit longer then told it had been sent and I would receive a tracking number, which of course never arrived, they have no intentions of sending you good just take your money and lie to you!! AVOID they are a bunch of scammers check out Trust Pilot and read the reviews there from hundreds of scammed buyers
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Posted 1 year ago
Same as others. Order placed, paid, told would be sent, never arrived. Sent email to their customer services and was told it would be despatched immediately, never arrived, asked for refund, didn't get one...
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Posted 1 year ago
Put an order in at the beginning of August still nothing 🙃 being told they are sending a refund..still waiting. I am totally disgusted. Going to my bank now .
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Posted 1 year ago
Item did not fit -I measured it as advertised on the website but it was too tight around my dog's neck. I emailed the retailer five times to proceed with an exchange and was ignored. Shame really because the quality looks good but I would not recommend this company due to the non-existent customer service. Feels like a scam.
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Posted 1 year ago
Ordered nearly £60 cat food, never received the food, emailed was told order had been cancelled & refund would be 5 to 10 days, never refunded, emailed again was told that it had been processed & money in my bank within a day or 2, you guessed it never turned up, after about 7 more emails & now they have just stopped even replying, these are probably the worst company I have ever bought off, DO NOT BUY FROM THIS SITE THEY ARE JUST CON ARTISTS. I have now had to raise a case with my bank to get my money back, I will say it again DO NOT BUY FROM THIS SITE THEY ARE CON ARTISTS
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Posted 1 year ago
TERRIBLE SERVICE AND IT APPEARS I AM NOT THE THE ONLY DISAPPOINTED CUSTOMER. ORDERED A SOFT TOY FOR MY PUPPY AT THE BEGINNING OF AUGUST. VERY SWIFT EMAIL TO SAY THANK YOU FOR SUPPORTING A FAMILY RUN BUSINESS BUT SEVEN WEEKS LATER NO TOY OR REFUND.
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Posted 1 year ago
Not In The Dog House is rated 1.5 based on 4,548 reviews