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Not In The Dog House Reviews

1.5 Rating 4,548 Reviews
11 %
of reviewers recommend Not In The Dog House
1.5
Based on 4,548 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Not In The Dog House Reviews
Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Anonymous
Anonymous  // 01/01/2019
They didn’t deliver my product
Helpful Report
Posted 1 year ago
Thieves, crooks, internet scammers. No product. No refund…..
Helpful Report
Posted 1 year ago
AVOID DO NOT ORDER Based on my first experience don't use this lot.Ordered a month ago over forty pounds worth dog food.E-mailed to ask where my order was twice told they would chase it up at the warehouse and would soon get a tracking number.No number came and asked for refund Based on the many bad reviews of people having this exact same experience doubt I will get the money back.There is even a Facebook group set up for people who have been scammed by this lot.I'm going to look into how I can take this further.They cannot be allowed to take people's hard earned and get away with it.Avoid like the plague.Im posting this to help you ,only wish I'd read the scathing reviews on various platforms then I'd never have ordered.
Helpful Report
Posted 1 year ago
Thieves and crooks
Helpful Report
Posted 1 year ago
Now been 1 month and not received any of the products I ordered - Terrible communications and seem unwilling to reply on where and when the products will be sent Avoid this company
Helpful Report
Posted 1 year ago
Ordered dog food 20th September 2023.To allow 5 working days for delivery. That came and went. Sent email. Got a reply that the order would be 'chased up' and sent out.Nothing has been delivered. No replies to further emails. Have requested a refund by the end of this week. Total scam.
Helpful Report
Posted 1 year ago
Ordered dog food on4 September. Never arrived. Complained and finally received a confirmation that a refund would be processed within 5-10 working days. 11 days after that 'promise' - still no refund (or dog food). This has all the hallmarks of a very convincing online scam arrangement. AVOID!!
Helpful Report
Posted 1 year ago
Made an order of £73. It was my first order. The delivery never arrived. I complained twice (by email, they don't have a phone number!) and got the same automated email both times saying order was marked as dispatched. Asked for a refund, got an email saying it would be issued. Waited 10 days and complained that I didn't receive it. Haven't heard back. Their SM accounts seem to have been abandoned. I suspect they went under but are still taking orders!
Helpful Report
Posted 1 year ago
I ordered from this company over a month ago now, still no delivery!! They don’t answer emails there is no point of contact They are obviously a company that scam people out of money So I shall now take this further But people please don’t buy from these
Helpful Report
Posted 1 year ago
Wrong size sent out. Emailed as it states on website and got no reply. No phone number to speak to anyone. Dont bother ordering from them.
Helpful Report
Posted 1 year ago
I never received my order or my items even after repeated requests. They basically stole my money. And I’m not the only one they’ve done this to. Do not order from them!
Helpful Report
Posted 1 year ago
Don't use this company ordered dog food which they couldn't supply but charged me promised refund but still waiting two months later. AVOID you have been warned.
Helpful Report
Posted 1 year ago
Do not buy from this company. They are a fake fraudulent company... Be warned.
Helpful Report
Posted 1 year ago
I haven’t received my order and have stopped getting any response from customer service.
Helpful Report
Posted 1 year ago
Very poor dog food
Helpful Report
Posted 1 year ago
Terrible customer service . Don’t reply to emails . Want a refund
Helpful Report
Posted 1 year ago
I’ve have tried 3/4 times to get hold of you as I had 4 items missing from my delivery and I am still awaiting a response form nearly 2 weeks ago
Helpful Report
Posted 1 year ago
Ordered dry dog food on Sept 7th sent 14 emails all automated response last one was Amy apologizing that I hadn't received and she would make sure with the warehouse it got despatched still waiting wish I'd checked reviews before I ordered from them disgusted with the service can't talk to a human as there's no phone number to be found never order from these again
Helpful Report
Posted 1 year ago
After two weeks of waiting for the items to arrive, I contacted the company who assured me it had been dispatched days went by. I still haven’t received it. I contacted them again who assured me on that day it had been dispatched so I claimed the money back through my bank, I didn’t receive the items which I do not want, as I replaced them using a more reputable and reliable company, I have since been asking for a returns label to return the items to them, but as yet they have not responded that was well over a week ago. They are a waste of time save your money, don’t bother, they need to go in the doghouse.
Helpful Report
Posted 1 year ago
Half of my order never arrived and I've sent loads of emails asking for an update but have been ignored. I've sent over 10 emails and only had one email back, which didn't offer any resolution, it just said the missing items were still in the system waiting to be dispatched ... a month after I ordered. Not impressed at all.
Helpful Report
Posted 1 year ago
Not In The Dog House is rated 1.5 based on 4,548 reviews