Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately this company did not honor both the order or refund. Order placed on the 14th February 2023 for dog food, I don't order dog food on a whim, I order dog food as I need it sooner rather than later. A few days later no sign of dispatch details so I follow this up to be advised that they will chase and get this out for delivery. 7 days later, 22/2/23 still no sign of dispatch, so I have to go elsewhere to buy dog food and contact NITDH requesting that they cancel and refund, which they confirmed they would and that the refund would take 5-10 working days. Yesterday 7/3/23 I received an email advising my order was on its way...however its not as i can't track. I got in touch with them via email and as yet have not had a response. I have now passed this to my credit card company to deal with as today 8/3/23 is the 10 working days for a refund.”

Helpful Report

Posted 2 years ago

“Very bad only received part of my order and what I did receive was not in date so dog definitely didn't like it and still waiting for a refund weeks later”

Helpful Report

Posted 2 years ago

“Terrible service. 2 weeks and my dog food is still in a warehouse waiting for the dispatch tracking number. They take your money fast enough...but then send a generic email each time to say I'm waiting for a tracking number. Won't be ordering ever from here again. I've had to buy different dog food whilst I wait for the food I actually paid for.”

Helpful Report

Posted 2 years ago

“Ordered over month ago still not delivered I have now passed to credit card company to try and get money back. Tried numerous times to ring/email no reply told them I would like a refund as hadn’t received dog coat nothing. Certainly won’t be recommending them to anyone to use if this is the way they treat their customers”

Helpful Report

Posted 2 years ago

“Placed my order back in January, I still have not received it and we are in March now!”

Helpful Report

Posted 2 years ago

“Very slow delivery”

Helpful Report

Posted 2 years ago

“Nothing received after over a month other than empty promises that I will be contacted when the goods are despatched. Had my money over a month now. Will get a refund via my bank and report to trading standards - like others have done already.”

Helpful Report

Posted 2 years ago

“I haven’t received my order . Can you get back to my email asap please”

Helpful Report

Posted 2 years ago

“I'm sorry to say that I cannot recommend this company. I ordered a supply of dog food a month ago and despite many requests for delivery updates I have still not received my order. I have now been promised a full refund but still awaiting payment.”

Helpful Report

Posted 2 years ago

“I doubt that this is a bone fide company. Took the order for dog food, took the money and then,nothing. I had to get the food elsewhere and cancelled the order. Received several emails, all mostly saying that they would get back to me. Then got email to say that they would refund my money, followed by another email that said that the order has been dispatched. I have neither the dog food nor the money. Looking at the reviews I can see that this is a common problem. Do not trade with these people”

Helpful Report

Posted 2 years ago

“I placed my order 2 weeks ago and my credit card was debited the same day, I'm still waiting for my order to arrive. The company have not responded to my request for tracking information or a refund.”

Helpful Report

Posted 2 years ago

“AVOID at all cost. Goods never arrived, lots of promises. Asked for refund, promised, never arrived Started claim from my credit card. Also, poor reviews on Trustpilot. They do not deserve anyone's business”

Helpful Report

Posted 2 years ago

“Order never appears , Had to buy food from elsewhere after waiting a month”

Helpful Report

Posted 2 years ago

“I am very sorry to have to write this but you did ask me. I ordered my products and waited and waited for delivery. I then got an email apologizing for the delay but no info. as to when I would get them. I replied saying I wanted to cancel my order because I had ordered from elsewhere. I did not get a response to this but got an email a few days later saying they were on the way despite my cancellation. A week went by and still no sign of my order or acknowledgment of my cancellation.”

Helpful Report

Posted 2 years ago

“Not received yet”

Helpful Report

Posted 2 years ago

“Their phone does not work. They don't respond on social media, don't respond to emails. I've never received a parcel I ordered a month ago.”

Helpful Report

Posted 2 years ago

“Still not received my order and no communication as to when I will. Will certainly never purchase from you again. Please refund.”

Helpful Report

Posted 2 years ago

“Absolutely terrible company, never use, appalling service, total rip off. A disgrace that they are trading.”

Helpful Report

Posted 2 years ago

“Absolute disgrace of a company! Not received my order at all! Had two emails saying products were on way after one in between saying they’re gunna be late! Luckily my bank has refunded me! DO NOT ORDER FROM THIS COMPANY!!!!!!”

Helpful Report

Posted 2 years ago

“Still not delivered!”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews