Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Don't touch with a barge pole - order cancelled due to non-delivery, multiple promises of a refund but never recieved - with the bank currently but don't go near them”

Helpful Report

Posted 2 years ago

“Do not order from this company because you will never receive your items. Still waiting for mine after 5 1/2 weeks.”

Helpful Report

Posted 2 years ago

“Ordered a treat training pouch for my dog, was told it wasn’t in stock and that they would deliver as soon as it was in. 4 weeks later after zero further contact I asked for a refund.”

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Posted 2 years ago

“I order dog food April 18th. Hasn't arrived yet and no one is responding to my queries. No impressed.”

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Posted 2 years ago

“I was informed my parcel was delayed and no update as to when I I would receive it. Once I had confirmation the order was on it’s way, the item has still not been delivered.”

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Posted 2 years ago

“Purchase still not received after 5 weeks”

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Posted 2 years ago

“Awful service. I have been waiting over a month and still not received my item. There has been little to no response to my emails questioning the whereabouts of my item.”

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Posted 2 years ago

“I am very disappointed with service as I ordered a dog collar on the 19th April and am still waiting for it to arrive. I have had to purchase one from elsewhere so if it ever arrives then I will return it for a refund.”

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Posted 2 years ago

“Is this some sort of joke I have emailed tried to call I can’t ever get through I ordered my dogs collar less and a toy minyan ago I still haven’t received it yet it’s supposedly been dispatched .”

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Posted 2 years ago

“Items ordered 27th March paid 28th March and as of today 9th May still not got items despite several emails being sent and being told items have been dispatched”

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Posted 2 years ago

“None of my goods have arrived I won’t be using them again and wouldn’t recommend them to anyone…. Haven’t even had a refund”

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Posted 2 years ago

“Delayed delivery, ordered nearly a month ago and still waiting not impressed, never had this before with not in the dog house usually really good”

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Posted 2 years ago

“Really wanted to provide a good review but as I am still awaiting the products ordered (quite a substantial time ago) then sadly it's a poor result for me.”

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Posted 2 years ago

“I would definitely not recommend this company. My order was placed on 15 March still no order or refund after many messages sent, they just take you hard earned money and then fob you off hoping you'll just give up.”

Helpful Report

Posted 2 years ago

“Having placed my order on April 29 it’s now May 8th and I still haven’t received it. I could have ordered similar on Amazon Prime and received it the next day! When to add insult to injury you asked me to review the order..!”

Helpful Report

Posted 2 years ago

“My dog food order was confirmed on 16.4.23. It was not passed to the warehouse until 27.4.23. There was no response to my answerphone message. The food finally arrived at the start of May. I will not be using this firm again.”

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Posted 2 years ago

“Delivery very long”

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Posted 2 years ago

“I ordered Detilife dog chews on the 23rd April, two weeks ago and I have still not received them. This is all can say. Maybe I will receive my order sometime soon, who knows?”

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Posted 2 years ago

“Still haven't received my order.”

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Posted 2 years ago

“You're asking me to review a product that after 2 weeks I still haven't recieved! Terrible service”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews