Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Bit of a disgrace really. Serves me right for not checking reviews beforehand but ordered under £100 worth of food. No dispatch email, no email replies, no refund, nobody answering calls just a robotic answerphone saying no operators available. Have followed up with my bank to try and claim my money back. Company is an absolute sham”

Helpful Report

Posted 2 years ago

“Still awaiting my order, automatic reply’s that don’t help! No refund still. As everyone else has said, DO NOT USE”

Helpful Report

Posted 2 years ago

“Still not received my order after 1 weeks of waiting”

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Posted 2 years ago

“Order over month ago and still haven’t received anything, very poor service”

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Posted 2 years ago

“I had to cancel my order as it took too long to come. I was told I would get a refund but I haven’t yet I have also asked for a credit note twice and not been supplied with one yet . Id be weary about ordering again”

Helpful Report

Posted 2 years ago

“Not received my order yet its been over a month .i need a refund please”

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Posted 2 years ago

“Almost 6 weeks since I ordered the product and still not received it despite it allegedly being despatched twice and numerous emails to them.”

Helpful Report

Posted 2 years ago

“It is disappointing, the website, the range of goods is excellent BUT having placed an order on 30th March, I have still not received it as of 5th May. The team id advise of possible delays (After I placed the order), but 7 weeks so far and got nothing is terrible. I have written to the Not in the Dog House team now multiple times (And also left messages on their telephone line) and although I received I reply it did not inspire confidence (Which turned out to be correct) that this was going to be resolved. I really want to support small businesses but they have to get the basics working like delivery, customer support and actually show that they care.”

Helpful Report

Posted 2 years ago

“Waited weeks for order. Called and cancelled as bought one elsewhere. Then got told order on way, asked again to cancel. Thus was confirmed. Then 2 wks later dog bed arrived. Not wanted but dare not return. Horrendous customer service!”

Helpful Report

Posted 2 years ago

“Still not received my order have already emailed it’s been over a month was supposed to arrive within 5 working days not impressed no correspondence to say item was going to be delayed please where is my item?”

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Posted 2 years ago

“I still haven’t received my order”

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Posted 2 years ago

“Awful service. Has so far taken over a month to send me my items, with no updates from them. When I chased this up with them they said my goods were on the way, yet a week later still nothing has been received and apparently they haven’t even been put in the post yet.”

Helpful Report

Posted 2 years ago

“Placed an order mid February which never arrived. Eventually they said they would cancel the order and issue a refund. Still not received my refund despite numerous emails and now not replying to emails. I see that lots of people have had similar problems. Don't deal with this company.”

Helpful Report

Posted 2 years ago

“Still have not received a refund from this company, no contact unless I made it myself, brought two bags of dog food over 6 weeks ago, told that it had been sent and tracking would be received soon, which never happened. Then told it may have been lost again nothing turned up..then I contacted again and said I wanted a refund which they said they would do and to allow 10 working days still no refund although they will probably blame the bank holidays. All round very disappointed with this company.”

Helpful Report

Posted 2 years ago

“Never got item. Took 6 weeks to get a refund”

Helpful Report

Posted 2 years ago

“Order of Arden Range Liver Paste £16.90 did not arrive and therefore cancelled and told credit card had been refunded ,.This has not appeared. Then told the product had been dispatched but nothing has appeared Not in the Dog House have ignored my last e mail informing them of this”

Helpful Report

Posted 2 years ago

“Haven't received products been 3 weeks, tried several times to get in contact and havent had any luck. Won't be using this website again.”

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Posted 2 years ago

“Promises never kept still no delivery Untrustworthy company Avoid like the plague”

Helpful Report

Posted 2 years ago

“Terrible company to deal with so far. Order made on 11th April. I’ve been told I would get a refund, then I had an email to say my order was dispatched. But still no delivery or refund almost a month later!”

Helpful Report

Posted 2 years ago

“I paid for this product 22/3/2023 and it had still not arrived 4/5/2023 (May) it was shipped over 5 business days ago poor service indeed.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews