Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've still not received my order despite sending emails and being told that it had been dispatched.”

Helpful Report

Posted 2 years ago

“Can not make a review as I'm still awaiting for them to arrive.”

Helpful Report

Posted 2 years ago

“Slow despatch, did not answer phone, did not reply to emails, did not reply to phone messages I left. May need to approach bank to recover my money. Very disappointed, despite ordering in good time I was almost left with no dog food that I had to find another supplier.”

Helpful Report

Posted 2 years ago

“TAke your money....tell you it's been dispatched Liars. Thieves”

Helpful Report

Posted 2 years ago

“Items not received.”

Helpful Report

Posted 2 years ago

“Ordered on 20th April still awaiting delivery as at 4th May. There was a delay which we were notified of, however the item was despatched some days ago and still awaiting the courier notification that the order has been picked up. No way of tracking order ATM. Will wait another 2 weeks max. I think 1 month is crazy to wait for items ordered on line.”

Helpful Report

Posted 2 years ago

“Placed order 8th April, still haven't received them , after lots of emails which just say your order has been despatched , still nothing. Requested refund, not received yet. I intend to write this review on every review site to warn people not to buy from them!!!!”

Helpful Report

Posted 2 years ago

“Goods not received, had to sent lots of emails and still no sign of my refund. It's been almost a month now since they have had my money.I have made Complaints and I'm still waiting for a resolution. The customer service just isn't there. This I hope, at some point in time may get resolved but I wouldn't ever use this company again or recommend them. It's the first and last time I use them, very disappointing. 😖”

Helpful Report

Posted 2 years ago

“Order as yet not received ..”

Helpful Report

Posted 2 years ago

“Not received”

Helpful Report

Posted 2 years ago

“Order a month ago. Asked where my order was and I got a generic email saying goods have been dispatched yet on my account it's still not fulfilled. Also I order raw bones ..... Clearly these are a health hazard if they have been lying around in the warehouse. Again I sent another email to the same reply. Contacted my bank & included emails ( dates& times ) for a refund. Terrible service for a retail business especially as people are wanting value for money. Shame because they had lost alot of customers if you read trust pilot which I did after the second email.”

Helpful Report

Posted 2 years ago

“Placed an order 4 weeks ago and still not received it. Tried contacting them but cannot get to speak to a human being. Very poor service. This is the first and last time I will purchase from this company.”

Helpful Report

Posted 2 years ago

“Items ordered 14 April still not received. Four days later assured you're working really to get your pet's goodies out to me as quickly as you can. You're still advertising the Arden Grange Lier treats so stock can't be the problem ... or can it?”

Helpful Report

Posted 2 years ago

“Sent wrong dog food not happy at all asked for gain yours Brian”

Helpful Report

Posted 2 years ago

“I have not received the item I purchased, I have contacted the company three times.es and have requested a eefund and have not heard anything from you, the poorest service I have ever encountered.”

Helpful Report

Posted 2 years ago

“Product still nor arrived”

Helpful Report

Posted 2 years ago

“Never got my order. Requested refund not had that either.”

Helpful Report

Posted 2 years ago

“Still waiting for my order to arrive after being told several times it’s been dispatched”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would. Absolutely abysmal- do not order from these con artists. No goods, no refund. Sick of emailing them - they don't answer the phone.”

Helpful Report

Posted 2 years ago

“I ordered and paid for the item which has not been received”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews