Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling service, ordered a dog bed on the 13.04.23 and no tracking information as yet and we are now on the 05.05.23, i have been calling them and it goes straight to answer ohone, nobody replies to emails. I ordered this item which was almost a £100.00, they have had thier money but i have had no goods! The worst part is, i keep getting emails to review my purchase - i havent got it yet. Avoid at all costs. Im now going to be cancelling my order and going to attempt to get my money back.”

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Posted 2 years ago

“I placed my order on April 20th but still have not received it,resulting in having to go elsewhere to buy food.”

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Posted 2 years ago

“I am still waiting for delivery of dog food ordered 12 April.”

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Posted 2 years ago

“Order placed on 15.04.23, it says it’s been shipped but still not received! Had to place another order with another company as dog was running out of food. The order I placed with the other company several days after placing this order has arrived. Still waiting for my order. Very poor.”

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Posted 2 years ago

“Placed an order 2 weeks ago and still not received it!”

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Posted 2 years ago

“Didn't read reviews as I believed a "So Called"small family business wouldn't treat me the way it has, given up e-mailing or trying calling have now taken it up with the credit card company I payed with! DO NOT SPEND YOUR MONEY WITH THIS COMPANY!!!!!!!!!”

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Posted 2 years ago

“Didn’t receive item”

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Posted 2 years ago

“My small order took 4 weeks to be delivered”

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Posted 2 years ago

“Still awaiting delivery! Very hungry dog 😞”

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Posted 2 years ago

“Haven’t received order! Have not received a refund either!”

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Posted 2 years ago

“Like some other people who have written reviews, I placed an order on the 22/02/23, after three weeks giving them time to deliver I contacted them because the order had not arrived, I could not get through on the telephone line but left numerous messages and then took to email, dozens of emails later eventually I got an email after 2-3 weeks to say they would cancel the order and refund my money that was middle to end of March they said 5-10 working days for refund we are now into May and still no refund, little or no response and any response I do ge tlike your money is on it's way yeah right. I have reported to trading standards and will look at other methods of getting my money back if this doesn't work. I cannot believe they are so utterly useless and worse have not made the refund. Worst customer service I have ever encountered. I would have not put a star rating but it was the only way to leave a review I would say minus i million stars or customer service and for not even doing what they said they would do when they did eventually respond”

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Posted 2 years ago

“month later from order no product no refund.terrible service”

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Posted 2 years ago

“4 weeks and no order. I emailed asking where my order was and just kept getting an automated response and the same email saying my order had gone to warehouse to be dispatched. Terrible service. Have asked for a refund.”

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Posted 2 years ago

“Is this a joke!! I put my order in the first week of April it’s now may and I still have not received my order. Iv wrote emails asking where my order is and I get told it been delt with it will be there soon and now you ask for feedback on my order Thant I still have not received.”

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Posted 2 years ago

“Awful service . Does not get back to customer in time frame promised. Nothing but confusion. No product order on the 17th april!? No refund . Sitting in the dark like a mushroom.”

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Posted 2 years ago

“Nothing received. Emails of delivery but nothing came”

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Posted 2 years ago

“Terrible customer service. Sent multiple emails with no response. Tried calling with no answer. I never received my order and my bank ended up refunding me”

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Posted 2 years ago

“Ordered over two weeks ago and still not received it. Tried multiple times to contact them through different methods and get no response.”

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Posted 2 years ago

“Parcel still not arrived one month later. Poor communication in an automated copy and paste fashion. Not impressed. Will not use again!”

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Posted 2 years ago

“I ordered 3 tubes of the Arden Grange tasty liver trear pate on 13th if April, here we are 4th of May still not received it, very poor. I am unable to answer any of the questions below because I've simply not received it”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews