Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited for 2 weeks for my dog food ,, had to go and buy from someone else when I run out of my dogs food. , with no correspondence on actual delivery date or time. Will NOT be ordering from this company again !!”

Helpful Report

Posted 2 years ago

“Well if I had received my order I would be able to give a review .Been 3 weeks now and still nothing. Just keep getting fobbed off with them telling me they have sent it to the warehouse for there courier to pick up nothing happens”

Helpful Report

Posted 2 years ago

“Still not received it .”

Helpful Report

Posted 2 years ago

“Order has not arrived after ordering nearly three weeks ago”

Helpful Report

Posted 2 years ago

“I still have not received order...have had to buy elsewhere as ran out....over a week”

Helpful Report

Posted 2 years ago

“Still no product after a month.”

Helpful Report

Posted 2 years ago

“Product still hasn't arrived. I've flagged this up but all I'm getting back are requests for a review!”

Helpful Report

Posted 2 years ago

“I have still not received the order after ordering over a month ago.”

Helpful Report

Posted 2 years ago

“Still awaiting dog food ordered in 12 May”

Helpful Report

Posted 2 years ago

“Still not received order”

Helpful Report

Posted 2 years ago

“Extremely cross. I haven't received it yet and ordered it over two weeks ago. Please contact me for an update on 07720 978638”

Helpful Report

Posted 2 years ago

“Despite numerous promises, my goods did not arrive neither has my refund promised in 5/10 days.”

Helpful Report

Posted 2 years ago

“Terrible. Truly the worst company I have ever bought from. The owner needs to be in prison.”

Helpful Report

Posted 2 years ago

“It’s not arrived yet!! My dog would be starving. Not good enough!”

Helpful Report

Posted 2 years ago

“2 and a half weeks later, £5 postage paid and still no sign of order. Customer services not helpful.”

Helpful Report

Posted 2 years ago

“Ordered 13th May still waiting. Asked for refund still waiting.”

Helpful Report

Posted 2 years ago

“Ordered on the 19th April. Still not received 30th May. Nobody ever answers the phone. I keep getting nonsense emails asking for reviews etc. but nobody answers my specific emails as to the whereabouts of my goods.”

Helpful Report

Posted 2 years ago

“Appalling communication. Order not completed, money taken from my account and not refunded. Avoid this company at all costs”

Helpful Report

Posted 2 years ago

“Ordered dog biscuits which never arrived. I then asked for a refund which has yet to arrive. I don’t know if this is a drop-shipping business or an actual shop but the service has been terrible. I want to support small business but this has been shocking.”

Helpful Report

Posted 2 years ago

“part delivery... no response to phone calls, messages left, complaint made, email sent... very very poor service. Will never use again”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews