Notino Reviews

Name: Notino
Rating: 4.60

4.6 Rating 3,617 Reviews

90 %

of reviewers recommend Notino

Company Reviews

Questions

Metrics

4.6

Based on 3,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Notino 5 star review on 3rd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed wrong item , paid for it , straight after realised I put wrong item . Within few minutes emailed them , that I made mistake and want refund . Next day had email saying my item been dispatched, what ??Didn’t get answer until opened PayPal case . Claire , customer service emailed me back saying refuse delivery, and as soon we will receive item back you will get refund , how long does it takes ? It has been two weeks still no refund . AVOID THIS COMPANY. Customer service is a joke . Use fragrance direct instead . Will be contacting my bank , I won’t be leaving this situation”

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Posted 4 years ago

“Easy to use and the item I need available.”

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Posted 4 years ago

“FIRST CLASS SERVICE...”

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Posted 4 years ago

“First class service”

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Posted 4 years ago

“Fantastic company:, quick, trust, very good service”

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Posted 4 years ago

“Good price , good products”

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Posted 4 years ago

“Excellent product quality and price too highly recommended I will happy to recommend any all my friends”

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Posted 4 years ago

“Good prices and great choices.”

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Posted 4 years ago

“Simple and great value”

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Posted 4 years ago

“Uwielbiam wasz sklep 🤩”

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Posted 4 years ago

“Helpful customer service”

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Posted 4 years ago

“Great value for money.”

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Posted 4 years ago

“I would like to wait until until I have received my order as this is the first tie I have bought from this company”

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Posted 4 years ago

“Great service fast delivery fantastic value genuine genuine products can always get ,what's in the high street, a fraction of the price . Really recommend this company my go to make up place .”

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Posted 4 years ago

“Always prompt delivery and excellent value for money”

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Posted 4 years ago

“I made my second purchase and was very satisfied with the first one. It was on time and packed securely Many thanks”

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Posted 4 years ago

“I happy for everything.”

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Posted 4 years ago

“Excellent easy to use web site”

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Posted 4 years ago

“Yes i am happy”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Notino is rated 4.6 based on 3,617 reviews