Notino Reviews

Name: Notino
Rating: 4.60

4.6 Rating 3,670 Reviews

90 %

of reviewers recommend Notino

Company Reviews

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Metrics

4.6

Based on 3,670 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Notino 5 star review on 3rd September 2025

Anonymous

Anonymous // 01/01/2019

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“Quick, simple, safe and easy. What else for an online shopping ?”

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Posted 5 years ago

“Good value. Clear checkout.”

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Posted 5 years ago

“Professional products, good quality, fast delivery and good price.”

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Posted 5 years ago

“Great store, just wish there was a free delivery when ordering over like 20£ people would definitely buy more”

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Posted 5 years ago

“Trustworthy, honest, good products offered, great prices swift delivery. Excellent thank you!”

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Posted 5 years ago

“Notino is exquisite e-shop, which has really huge variety of different brands and products for decent prices. The website is very user friendly, easy to navigate with sufficient descriptions (including photos). Appreciate their special offers and products on sale! Wonderful customer service, which I have experienced multiple times as their regular customer. No issues with delivery neiher.”

Helpful Report

Posted 5 years ago

“Notino is exquisite e-shop which has really huge variety of all different brands and products for decent prices. The website is really user friendly, easy to navigate with sufficient descriptions (including photos). Appriciate lot of their special offers and products on sale! Perfect customer service, which I have experienced multiple times as their regular customer. No issues with delivery neither.”

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Posted 5 years ago

“First time I've bought from this company. Excellent service, ease of ordering. Delivery very quick. Will definitely use again.”

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Posted 5 years ago

“Navigation was very easy and the prices are bang on! I am sold and definitely will be back regularly. Thanks Notino, you rock!”

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Posted 5 years ago

“easy and quick to shop with”

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Posted 5 years ago

“I purchased an item previously and absolutely loved it, have ordered more to give family members, as have been praising it so much, and hopefully, they will love it too. Cannot fault the service, price is very reasonable as item is very long lasting. Vivanel Vanilla & Patchouli Liquid Soap”

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Posted 5 years ago

“Great service always fast delivery”

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Posted 5 years ago

“Easy to navigate site and very easy to order. Just see how the delivery aspect goes.”

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Posted 5 years ago

“First and last time I will be ordering from this company. Both my bottles of hair oil appeared to be second hand. The exterior was covered in oil, the bottles were different weights and when I poured the contents of each into their own glass to investigate, one was half full.”

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Posted 5 years ago

“Pleased I was able to order the items that I required”

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Posted 5 years ago

“I ordered the Dior Oud Ispahan as a gift for my husband. There was no damage to the packing when it was delivered in or the plastic packing it was wrapped in. I gave it to my husband he opened it in front of me and our 4 children and when he took it out of the packaging and box there was no top on the bottle and hardly any contents in the bottle! My husband and children thought I was playing a prank on them! I was so shocked so I emailed Notino to inform them and after sending them pictures they came back to me and said we can not refund or send you a replacement because the weight of the package was correct when it left our warehouse and when it was delivered by DPD. So I’ve paid £175.00 for an empty bottle so before you order any perfumes or aftershaves from them think twice! Next time you order anything online and are about to open it make sure you record it because the company will not believe you that you have received a damaged item or in my case an empty bottle! Worst experience ever!”

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Posted 5 years ago

“Notino sent me watered down L'Oréal extraordinary oil and a L'Oreal hair colour that just doesn't seem right. The developer had a really strange smell. I have been using both products for a long time so I know them very well. Notino wants me to send the products back which I have no intention of doing. I have reported them to L'Oreal and will take out a PayPal case against them. Do not trust them. Do not buy from them.”

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Posted 5 years ago

“DO NOT BUY SCAM I purchased 2 perfumes from Notino, paid for a 24h delivery (orders 9510874826, 9510867740) 9 days later Notino has lost my parcels. Denying me any refund to my money (over a £100). Denying me replacements. Denying me any accurate tracking information to where my parcels are. Denying me any contact with any managers or supervisors. And since Notino failed to follow up, I had to contact Parcelforce, who are telling me they will have to wait for the van driver to return to work - they don’t know when - so they can interview him and find out where he took the parcels (the delivery says delivered to post office but doesn’t say which one - my area post offices are closed since before the delivery, notino were informed of this before the delivery ever took place). I was promised to have a supervisor contact me, which of course never happened. Now I am short over a £100 I am being denied any solutions or even contact with any supervisors. I will be updating this post with the link to trustpilot post with all the screenshots for all my communications with notino including dates and times and failed promises. WORST EXPERIENCE EVER”

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Posted 5 years ago

“Had my parcel delivered today fake ck one what looked like a tester size on face cream and bio oil doesn’t look that good either !!! £50 down the drain !!! Not happy !!! Only just seen the reviews 😡😡”

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Posted 5 years ago

“I am not happy. Just received my Filorgo day and night cream which I have been using for a long time now. Ordered from Notino and could tell straight away when I woke in the morning that the cream wasn't what I normally had as for the first time ever whilst using Filorgo, my skin was dry and felt and looked different. Same with the day cream. I advice be careful. I spent over £100.00for a fake product and will be taking the matter further. Product received 10/04/20”

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Posted 5 years ago

Notino is rated 4.6 based on 3,670 reviews