“Very disappointing customer service - I ordered a chimenea costing over £160 which I initially didn't mind presuming it was quality and unusual. When it arrived in branded packaging it transpired the seller had charged me over £50 was a discontinued product that's YOU COULD BUY ON THE HIGH STREET. Its made this company a bit of a joke to me. When I contacted customer service I felt dismissed and completely unimportant as a customer.
It's a real shame, I had bought some bespoke products from sellers who's service and products were fabulous but now the shopping experience is spoiled and I don't feel I can trust 'Not on the high street' to run their business ethically or fairly.”
“Poor greedy company. I made an order on Sun, 14 Jun, 08:47 AM and after less than 2 hours on Jun 14, 2020, 10:28 AM i sent them an email asking to cancel the order. Well surprisingly they answered the day after stating that the order was already manufactured, in less than 2 hours on Sunday and they could not cancel it. Apparently they reiceved the order and didn't receive the "cancel order", realistically they just ignored it. After 2 days without giving the option to agree or not, they cancelled the order and stated: "As a goodwill gesture, we have refunded this order less £10". "A goodwill gesture" what a joke they are? what a greedy company, no buyer's protection, no customer care, just willing to get your money once you are caught in their net.”
“I ordered from this company about 5 weeks ago , they said the goods would be delivered , I waited and that date came and went so I contacted them and they gave me another date same thing happened again , iv emailed them and still no joy , still waiting for my purchase,
I would avoid this site if you want your goods within a timely manner”
“irstly, the products received have always been fab, the partner sellers are great. But I feel I need to let other people know the potential problem if you place your custom with NOTHS. I purchased an item, and at checkout an error message showed payment hadn’t gone through. The page was still on the order page, with the credit card details still present so I simply submitted again. I got the usual screen this time confirming the order had been replaced. I thought nothing of it until a couple of days later I noticed that 2 payments had gone through on my account. I logged into my NOTHS account and see that there were 2 orders so obviously the first payment that I was told had not gone through was a lie. In the meantime, the seller had already dispatched 2 items and as they are personalised I am unable to return them. I complained to NOTHS, who initially offered me a 15% off code for my next purchase. The offer is almost offensive it’s so poor. They then offered to cover the cost of the item in a gift card, but not postage. I am awaiting details of their official complaints procedure as the ombudsman requires this before they can take up my complaint as I want a full refund including postage as I’m left with a bill I’m unable to pay through no fault of my own. It’s a real shame as I’ve always loved NOTHS but it speaks volumes of a company who will leave a customer in this situation when they know full well no customer would order 2 of the same non-returnable items just for the fun of trying to obtain a refund. Common sense needs to prevail here. I’ve spread the word through my friends a family and suggest you take caution when ordering too.”
“I have been wronged by this company ! They offer no proof of shipping the article. I’ve lost 30 sterling pounds because of them and I have no recourse to have the order arrive before christmas. they don’t provide proof of shipping despite urge shipping costs. Very desappointed and upset. I ordered on the 6th of december to make sure the present arrived before Chrismas and now it is the 17th and they give me no proof of shipping and told me it should have arrived on the 12th. One expects from a serious company at the least a proof of shipping especially when they ask a lot of money for shipping”
“I have been wronged by this company ! They offer no proof of shipping the article. I’ve lost 30 sterling pounds because of them and I have no recourse to receive the order for Chrismas : they don’t provide proof of shipping despite urge shipping costs. Very desappointed and upset. I ordered on the 6th of december to make sure the present arrived before Chrismas and now it is the 17th and they give me no proof of shipping and told me it should have arrived on the 12th. One expects from a serious company at the least a proof of shipping especially when they ask a lot of money for shipping”
“A proper service.. and the goods I ordered was excellent... thank you notonthehighstreet... keep up the amazing work you do to keep customers happy.. merry Christmas xx”
“I order all the time online. The items I bought for Christmas are Amazing... I haven't been paid for this review it's my review and mine alone. All I can say is thank you notonthehighstreet... merry Christmas”
“Have used noths numerous times, but this is now the third time (each time with a different supplier), that I have placed an order, it has apparently been accepted (as I receive email confirmations) and then ultimately, weeks pass and no goods are processed. Granted, no money is taken from my account - but every time, I think a gift for someone or an item I need for a certain date is winging its way to me, and each time, I am left chasing it up / looking for a substitute at the last minute. Really poor service, as I should be able to trust that my order is on its way when you send me an acceptance email. Sadly, this is the last time I will be attempting to use noths as it isn't worth the hassle and uncertainty. Lovely products; deeply flawed transactional processes.”
“Do not buy the butterfly wrapping paper by I Am Nat. They say it is water marked but it looks more like a print gone wrong. It's awful and I will not be wrapping my gifts in it.”
“Ordered a gift from lily summery on noths website on 18th August. Two weeks later, nothing, so we contacted the seller. Three days later still nothing. Six days after that sent a third message quoting noths 'our sellers are committed to the highest customer service...' blah blah bull at them. Still no response but a refund given with an email saying they could not fulfil the order. Absolutely appalling customer service...spoiled my daughters intended birthday gift to her mum. Wont bother with noths and definitely not with lily summery”
“Just love them so much. From the products they offer, the cutest pictures of the products, the variety, to their brilliant ethos of supporting small businesses!! Just so much good stuff to love.”
“Fab service from the Alphabet Shop when my original order was lost by the Post Office. A replacement dolly was sent out as soon as they were informed.
Order no 48285735. Well done Alphabet Shop!
Pam Makin”
“So you ' REACHED OUT TO ME' after I reviewed my purchase, that was 2 weeks ago, nothing since. Is that because I would like to continue our discussion on feefo or trust pilot? This is why new customers whom have yet to be let down by you SHOULD AVOID YOU LIKE THE PLAGUE.”
“Great product, exactly as I requested as it was a personalised gift, cousin absolutely loved it. Arrived before the expected date which was awesome, so shiny and beautifully wrapped”
“I ordered a card from Lily Summery on 7th July after many, many messages from them to say that it was going to be sent the following day etc. it still has not arrived (19th July)! They had not read my orginal message saying where to send it to and so didn't bother. I told them again where to send and they sent a message to say it would arrive 19th July - All I have received today is a credit with an explanation of "cannot fulfill the order"!!! This was a card for my God Daughter as she has just had a baby. Very embarrasing not to have sent a card before now! I am so frustrated as I could have gone elsewhere, but thought it would be quicker to wait for them to send it!!! OBVIOUSLY NOT - RUBBISH COMPANY”
