irstly, the products received have always been fab, the partner sellers are great. But I feel I need to let other people know the potential problem if you place your custom with NOTHS. I purchased an item, and at checkout an error message showed payment hadn’t gone through. The page was still on the order page, with the credit card details still present so I simply submitted again. I got the usual screen this time confirming the order had been replaced. I thought nothing of it until a couple of days later I noticed that 2 payments had gone through on my account. I logged into my NOTHS account and see that there were 2 orders so obviously the first payment that I was told had not gone through was a lie. In the meantime, the seller had already dispatched 2 items and as they are personalised I am unable to return them. I complained to NOTHS, who initially offered me a 15% off code for my next purchase. The offer is almost offensive it’s so poor. They then offered to cover the cost of the item in a gift card, but not postage. I am awaiting details of their official complaints procedure as the ombudsman requires this before they can take up my complaint as I want a full refund including postage as I’m left with a bill I’m unable to pay through no fault of my own. It’s a real shame as I’ve always loved NOTHS but it speaks volumes of a company who will leave a customer in this situation when they know full well no customer would order 2 of the same non-returnable items just for the fun of trying to obtain a refund. Common sense needs to prevail here. I’ve spread the word through my friends a family and suggest you take caution when ordering too.